The complaint has been investigated and
resolved to the customer's satisfaction
Bally Total Fitness7 day free pass scam



Let me tell you about my horrible experience.

I got a coupon to try the place for free and, right when I walked in, they tried to to give me a sales pitch-- from the protein drinks, to the personal trainers, to the membership. I felt as if I was at a car dealership.

After I repeatedly said no to signing up, they brought me into a room and brought over their second line of attack, some chubby Chinese guy named James C. He bragged about how he competed in shows and now he's a personal trainer at Bally's on Aborn. Being as fat as he is, I wonder
how is he going to help me get into shape. I told him I just wanted to use the machine and that I wasn't interesting in joining. Then he started making belittling comments at me because I didn't want to join. He said I wouldn't amount to anything if I didn't sign up. Why come at all if I wasn't going to sign up? He said he wanted to help me, but when I asked him to show me how to use the equipment, he said "I don't work for free." He kept going on and on about me staying at home and using my bench press rather then using their equipment if I wasn't going to sign up. I knew he didn't want me there. Then he calls over another worker and tells her "This guy doesn't want to sign up, but he wants to use our gym." I've never felt so unwelcome anywhere in my life.

Any thought of joining this gym went straight down the drain after hearing the words out of JAMES C mouth.

This doesn't include the ridiculous fees they try to throw on you. Join another gym. It's cheaper and the customer service is a lot better.

Bally should train their workers better, rather than having them harass the customers.

I will not recommend this place to anybody!

If you see JAMES C, just say, "C' ya later, " or ignore the guy and don't ever sign up from him because he'll make you feel 2 feet tall if you don't want to join.

Oh, I forgot, when he realized he wasn't going to make a sales off me, he walked out the room and said, "Have a good life." I don't know whether to be angry or laugh. Of course it's sarcasm for "Thanks, for wasting my time idiot." And if you come here, and unfortunate enough to met him, this is what's in store for you too.

I've only been there 2 times and hope they don't bill me just for trying the free trial.

Don't take the chance and stay away from Bally, because people have been billed for thousands of dollars without even knowing it.

I rather be fat then have to deal with this type of insulting customer service!


  • Ms
    MS HISTOLOGY Apr 12, 2010

    I so agree with you on this one. I was blessed not to have signed a contract with this company. I did request a 7 day guest pass but changed my mind after family and friends told me of the horror stories. But Bally 959 E. Commercial Blvd kept calling me. The last phone call today was very ugly. They guy hung up on me, and I'm not even a I could imagine if they had my credit card information. I will gladlywrite Mr. Moore.


    0 Votes
  • Do
    DownWithBallys Jun 28, 2009

    While it seems like the only thing we can do is post on scam sites and message boards, this is not true! I think that everyone really needs to get together and try to bring this evil, immoral and corrupt company down. This is what I have done so far. Made copies of flyers and distributed it near colleges and even near Bally Total Fitness itself about my story. I also wrote an article about it online.

    If the government won't do anything about it and if the Better Business Bureau won't do anything about it, no matter how many complaints they get, we have to take things into our own hands. I recently wrote an email to Michael Moore, the famous director and creator of award winning documentaries such as Sicko, Bowling for Columbine and Fahrenheit 9/11 through his website at or you can email him directly at [email protected]

    I know that this is a long shot, but it doesn't hurt to try. Maybe if enough people write to him, he will pay attention to us. He is a brilliant man. I believe he's the kind of person that personally reads his emails and will help if he can!!! So try it!!! You have nothing to lose. Meanwhile, the main goal is to inform people. If you see someone getting lured into Bally's, try to stop them from going in. The more people that knows about this, the more Bally's will lose business. Once they can't save themselves, they will realize what they have done wrong to have flushed their entire corporation down the toilet.


    0 Votes

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