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BabyBooFashion
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BabyBooFashion Reviews 23

ComplaintsBoard
E
12:00 am EDT

BabyBooFashion Mixed Reviews Reflecting Customer Experiences

As a potential customer interested in BabyBoo Fashion, it's important to consider the mixed reviews from various sources. While some customers have expressed satisfaction with the quality and design of the clothing, others have raised concerns about issues such as poor material quality, limited body type representation, and challenges with returns and refunds. It's evident that there are differing experiences among customers, highlighting the importance of careful consideration before making a purchase. If you decide to shop at BabyBoo Fashion, it's recommended to pay attention to sizing, material descriptions, and the return policy to ensure a positive shopping experience.

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  1. Pros
    1. Trendy Styles: Up-to-date, chic fashion offerings.
    2. Quality Fabrics: Durable, comfortable materials used.
    3. Size Inclusivity: Catering to a range of body types.
    4. Fast Shipping: Quick, reliable delivery services.
    5. Positive Reputation: Strong customer satisfaction record.
  1. Cons
    1. Limited International Presence
    2. High Competition in Fast Fashion
    3. Seasonal Demand Variability
    4. Reliance on Social Media Trends

BabyBooFashion Complaints 22

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P
5:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BabyBooFashion AVOID AVOID AVOID? AT ALL COSTS!

If i could give zero stars i would?

FIRST OF ALL: the quality is extremely poor; fabric that will set on fire if you are 1m vicinity of a flame, poor stitching and design flaws, use of sweatshops all over the world.

SECOND OF ALL: UK/EU customers: do not shop here! This shop violates MANDATORY UK/EU law. In the UK/EU you have a right as a customer to cancel online purchases within 14 days of receipt for a FULL REFUND, for example if the quality is sooo poor that you simply do not want to shop there anymore.

Upon informing BABYBOO of my intention to invoke this right, i was told that they have a store policy in place according to which they cannot give refunds only store credit.

They said they are "aware" of UK MANDATORY LAW. But i guess they believe they can simply write a store policy that cancels out the inconvenient parts of mandatory law.

How nice it must be, if such a thing were possible, no? "Mandatory tax? O no, that's a bit inconvenient. Let's put that into our store policy as well and say that we as a company cannot be held to pay tax. Store policy has precedence over mandatory law no?"

No my dear readers. I am sure that you will understand that in fact store policies CANNOT DEVIATE from mandatory law. That is illegal. Maybe some investigation should be done to this companies taxes as well, in light of their blatant disregard of mandatory law?

Dear readers, there are places where you can report such unfair trading practices. If this happened to you, please take a look at the following page to file a complaint in the UK: with the help of Citizens Advice (go to the citizensadvice.org.uk website - Solve-an-ongoing-consumer-problem page)
And (for international sellers such as babyboo) at the UK International Consumer Centre here (www.ukecc.net)

Also, please note that you CAN (and absolutely SHOULD) challenge your initial purchase payment with Babyboo via your credit card provider as a scam:
(Take a look at the Citizens Advice website for useful tips on how to do this successfully)

FINALLY, know that all positive reviews on this company have been written by employees, paid influencers or the owners.

This company is well and truly a SCAM, so it would be wise to avoid it all together.!

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J
12:05 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

BabyBooFashion Service

I ordered a forma dress for my daughter. For context we are in the US and BABYBOO is an Australian company. Due to the distance it took a while to arrive as expected. Unfortunately the dress did not fit and we would not have received a new dress in time for my daughters event. Their company website states there is a 30 day return policy however, they only issue store credit no refunds which is not actually a return. When I reached out to them about a refund considering the circumstances they would not budge even though I made it explicitly clear we would not receive a replacement dress in time. The circumstances of our situation should have been taken into consideration especially given there was not a store locally where she would have been able to try it on before we purchased it. I would not purchase another item from them, especially if you are not local.

Claimed loss: $145

Desired outcome: Refund

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10:11 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I ordered two dresses from your website for my birthday it says it was delivered the day after. I never received it , I have checked with my next-door neighbors and already contacted your customer service. I spent almost $200. It’s kind of messed up that I didn’t even get my birthday dresses and if I did get them I’d like to send them back but I...

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Is BabyBooFashion Legit?

BabyBooFashion earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates BabyBooFashion highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about BabyBooFashion to understand what to expect from them.
  • BabyBooFashion's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 1 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the babyboofashion.com.au. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Babyboofashion.com.au has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The babyboofashion.com.au may offer a niche product or service that is only of interest to a smaller audience.
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2:59 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchase the Makalita Maxi Dress - Blush - XS after checking the measurements on the website and paid for express shipping for my daughters ball. The day the dress arrived my daughter tried it on and it didn’t fit. The ‘hips’ of the dress did not fit on her hips, but higher up her torso. The extra fabric hung loose above her hips and looked wrong. The...

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7:31 pm EDT

BabyBooFashion Dress completely different colour to what was advertised. Cece Midi Dress in Rose Pink

I purchased the dress on the weekend under order #717851 and upon receiving it, it is a completely different colour to what was advertised. I have emailed 3 times since and regardless of your operating hours stating you are open, no one has gotten back to me. This is really poor customer service and very poor quality of clothes, to advertise one thing and then send the item in a completely different colour.

Please get back to me asap, I am in desperate need to resolve this.

Desired outcome: I would like a full refund and to return the item. I have a wedding coming up in the next week that this was for, and I desperately need my money back so that I can find something else!

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2:44 pm EDT
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BabyBooFashion I’d like a refund, and a response. Take accountability for your mistakes.

When I bought this dress I read many reviews and most were good, but some were bad and now I see why they had multiple reviews that states the same thing. First off, I’d like to state that this company has ZERO customer service satisfaction, when I bought my dress I immediately filed a complaint with them when I found out this dress was fault in 4 different ways and was unwearable. They got back to me pretty quick saying that I need to send the dress back and they will pay for shipping. Shipping from Canada isn’t cheap so it was going to be $60CAD, I asked them they told me I can keep the dress, and they will refund me or give me a store credit. I asked for a refund then they proceeded to tell me they would only give me 50% refund. This dress was very very expensive and shipping was also expensive I wasn’t asking to be refunded the shipping as I understand but I wanted to fill money for the dress. Then time went on and they told me they could give me a 120% store credit from my price of purchase. I didn’t want more money for the store all I wanted was my money back, so I asked them why they could give me a store credit of 120% rather than a refund for less then I actually spent. Keep in mind that this has been going back and forth for about a month and half now. After complaining they just totally stopped responding and I haven’t heard from them in 2 weeks nor got any money back.

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12:30 pm EDT
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BabyBooFashion Clothing Item

If a clothing item you purchased does not fit your body right in any way, shape, or form, you will not get a refund. If the item is defective, you will not get a refund. You will only get store credit. On top of that, you must pay shipping return costs which are $20 (USD) for first claa mail which, the company does not send your purchased product to you in that manner. This business is a scam.

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K
9:08 am EST

BabyBooFashion Dresses/refund policy

I ordered two dresses on November 22. I hadn’t received any information on the shipping so I contacted the company because I needed it before December 2. I also paid for Xpress shipping to be able to receive it in time. After a week of waiting I contacted them and asked them what was the progress of my order? They informed me that my item was a pre-order and that the entire order would be held until it was received. I went back to check the email I received after ordering to see which item was pre-ordered but neither item was labeled as such. I sent back an email and stated that neither of the items were received. I have not received any shipping information and that I would not receive the items in time so I would like to get a refund. They informed me they do not do refunds only store credit. I stated because I have not received shipping or the items, I don’t understand how I cannot receive a refund. They sent back an email and stated that they do not issued refunds on pre-ordered items and that I will not receive a refund but a store credit instead. My complaint was that I will not receive the items in time after paying for express shipping so I am trying to cancel the order. So now I don’t have the items or shipping information. Basically they falsify items for sale and do not follow through with actually shipping what you paid for. BEWARE! Do not order from this company!

Desired outcome: I just want a refund for items not received and I’m in the timeframe requested.

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Update by Kelz Simone
Dec 01, 2022 9:20 am EST

Do not use this company!

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K
4:06 pm EST

BabyBooFashion Dress

Ordered a dress from them for the first time. They trick you to buy with overturned pictures, what doesn’t show the quality. Got my dress and it was huge disappointment. Quality is straight from China cheapest manufacturer. Also they don’t offer a refund, because this is how they earm money, because they know they trick people to buy and there would be too many returns otherwise. I don’t want to order anything from them anymore, but they only offer store credit, I’m really disappointed and want my money back

Desired outcome: Full refund

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4:38 pm EST

BabyBooFashion My package never arrived

My package never came in. After approximately a month of waiting for my package, I contacted customer care to let them know I never received my package. They did respond in a timely manner, and they stated they were going to contact their shipping company to attempt to resolve the issue. After 6 days of zero answers about where my package was, I asked for a replacement item which customer care stated they could not give me at that time. Now, 8 days later I have asked for a refund of my money through customer care and have not received an answer. The money has already been taken out of my account for a package I never received. I understand it is not BabyBoo’s fault the package was lost by the shipping company, however, it is unacceptable I have not received a refund or replacement item by now. I still have no answers, but I will keep following up with customer care in attempt to receive the package I paid for or receive a refund for the package I never received. I am extremely disappointed with my experience

Desired outcome: Reimbursement

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1:53 pm EDT

BabyBooFashion Product never arrived

I ordered a dress and some accesories from Babyboo. After threee months and the package not arriving I contacted them to find out about the products since it never arrived. Their response is that I should be the one to inquire about the package and that they say that they are not responsible for lost packages and yet the use a cheap shipping service.
Awful customer service. I will nver buy anything from there irresponsible business.

Desired outcome: Reimbustment of my money

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B
6:21 am EDT

BabyBooFashion Babyboo Fashion

I'm afraid I won't recommend BabyBoo Fashion to my worst enemy. My teenager daughter decided to buy a dress from this online retailer apparently based in Australia. It arrived late and had to sent it back paying £10 as they don't cover returns! I'm still waiting for my refund. Their customer service is a disgrace. Particularly a woman called Lauren who is very rude. I would certainly keep away from this shop! I have lost a about £110 including the cost of the goods plus the postage... I find it hard to believe that this is a "fashion start-up" as they pretend to be… No start-up will treat their clients like this…

Desired outcome: Refund

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4:31 pm EDT

BabyBooFashion Worst quality and unhelpful customer service

I recently purchased from Babyboo and wore my pants once. The whole top seam unraveled and I can not wear them again. Babyboo refused to refund or credit. Be very careful purchasing there clothes the quality is awful and you might only get 1 wear. Shame on this company

Desired outcome: Refund

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5:16 am EDT

BabyBooFashion Return

I have emailed and tried to get in contact with someone several times and still yet to hear anything about my return. I'm also a big fan of babyboo products however after this experience I don't think I will shop here again. I've sent back 4 dresses that I didn't like I'm
Happy with a credit note so I'm not understanding what the actual problem is?
How hard is it really to communicate with your customers? Not happy that's for sure!

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S
1:07 am EDT

BabyBooFashion Sent wrong size, will not respond to my emails.

I ordered a dress in a size small and was sent a XS before I properly checked I was desperate for the dress so ordered another in a medium. Realised after I ordered they sent me the wrong size to what I ordered. I've sent 3 emails and still have not had a response now I am stuck with 2 of the same dress and neither of them fit me. Disgusted I can't even get a response.

Desired outcome: Reply to my emails, and refund my money for your mistake.

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3:05 am EST

BabyBooFashion Returns

I returned 2 dresses I was told they do not do refunds despite only needing one of the dresses for a wedding so I could not get a refund. Their procedure was not clearly labelled on their website. I then used the gift card to purchase some other goods they were not suitable. They were returned 4 days later with me funding the postage because the company doesn't even do free customer returns! 4 weeks later I have heard nothing back. I proceeded to email the company only after I emailed did I get any contact from them. They are refusing a refund because they claim one of the items (fully tagged and in complete packing) has marks on it! There was no response in regard to the other 2 items purchased and my refund there. I would like to escalate this as soon as possible and as highly as possible as it's an appalling company who should not be in operation

Desired outcome: Full Refund

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12:42 am EST

BabyBooFashion Never got order it’s a scam

This store is scamming people. I placed an order that was never shipped out - and they refuse to refund my money.

I was never informed about anything and had to reach out to them.

Do not order from this company yoy will never get your order and they will steal your money.

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6:23 pm EST

BabyBooFashion Refund

Unfortunately I order 2 dresses and was deemed to be lost in transit and was advised by AusPost to contact the merchant to organise a refund and if I provided the reference number - it will be rectified quickly as the merchant has a contract with AusPost to have a turnaround within 48hrs. It's now almost the end of Nov and have reached out to babyboo several times with no response at all and then eventually advised they need AusPost to say in writing that the item is lost which is not protocol AT ALL nor AusPost do this as part of their procedures for any lost items. I've relayed this information and yet again no response.

I've been purchasing items from this company for several years and never had an issue. I'd like to think that after all this time, something as simple as responding to an email or an acknowledgement would be the minimum given the stuff around by all parties involved.

So not only I don't have the items but i'm out of pocket also. It is beyond frustrating and so disappointing on so many levels that this has occurred.

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5:21 pm EST

BabyBooFashion Refund

I bought a couple items didn't like one so I sent it back & they gave me credit to order something else so I did. They then emailed me a few days later saying there was a problem and the item was out of stock so they would refund me the $89.90. I waited a month didn't receive the refund, emailed again they said they fixed it. It is now 3 months later I'm still emailing them & nothing. I can't believe Instagram influencers promote this [censored] company.

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9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BabyBooFashion Bad quality products, terrible customer service, impossible returns system

I have shopped with babyboo fashion twice now. The first time I didn't have too many problems, though the dress I ordered did not exactly match up to the quality of the dress pictured on the website. The second time I ordered from them, the items I received were ridiculously cheap-looking and not as pictured. A bathing suit I ordered was see through, yet they STILL wouldn't let me return it. It doesn't matter if you have a policy against returning bathing suits, because if your customer can't wear your item through no fault of your own, then that customer should get their money back. I doubt I will get any money back for the other items I tried to return because they are impossible to communicate with and are completely unreasonable.

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About BabyBooFashion

Screenshot BabyBooFashion
BabyBoo Fashion is an online retailer specializing in women's clothing. They offer a range of trendy and contemporary apparel, including dresses, playsuits, and accessories. The brand targets a young female demographic, focusing on fashion-forward designs suitable for various occasions. Their online platform provides a shopping experience with international shipping options.
How to file a complaint about BabyBooFashion?

Here is a guide on how to file a complaint against BabyBooFashion on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with BabyBooFashion in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with BabyBooFashion.
- Mention key areas of concern, any transactions with the company, the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against BabyBooFashion on ComplaintsBoard.com.

Frequently asked questions (FAQ) about BabyBooFashion customer service
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What is Babyboo Fashion, and is it a legitimate company?

Babyboo Fashion is an online retailer that specializes in women's clothing and accessories. Whether or not the company is legitimate would depend on their reputation and customer feedback.

Are there any reviews or feedback from customers who have purchased items from Babyboo Fashion?

Yes, there are likely many reviews and feedback from customers who have purchased items from Babyboo Fashion. Checking these reviews can provide insight into the legitimacy and quality of the company's products and services.

Is it safe to make purchases through Babyboo Fashion's website?

It can be safe to make purchases through Babyboo Fashion's website, provided that the website is secure and the company has a good reputation. It is important to check for secure payment methods and look for any red flags, such as overly low prices or poor customer reviews.

How long has Babyboo Fashion been in business, and what is their reputation?

The length of time that Babyboo Fashion has been in business can be an indicator of their reputation and legitimacy. It is worth researching the company's history and checking for any customer feedback or reviews.

What kind of payment methods does Babyboo Fashion accept, and is it secure?

Babyboo Fashion may accept various payment methods, such as credit cards or online payment options. It is important to ensure that any payment method used is secure and protected from fraud or theft.

What types of products does Babyboo Fashion offer, and how is the quality?

Babyboo Fashion offers a wide range of women's clothing and accessories. The quality of the products can vary depending on the specific product and the manufacturer.

Are the prices at Babyboo Fashion competitive compared to other online retailers?

Babyboo Fashion may offer competitive prices compared to other online retailers. However, it is important to ensure that prices are not excessively low, as this may be a red flag for a scam or poor quality products.

Does Babyboo Fashion offer any customization options for products?

Babyboo Fashion may offer customization options for products, such as selecting preferred sizes or colors. It is worth checking the company's website or contacting their customer service to inquire about available customization options.

How fast is the shipping process for products purchased on Babyboo Fashion's website?

The shipping process for products purchased on Babyboo Fashion's website can vary depending on the location and the shipping method used. It is worth checking the company's website or contacting their customer service to inquire about shipping times.

What is Babyboo Fashion's return policy, and are there any hidden fees?

It is important to check Babyboo Fashion's return policy before making a purchase, to ensure that returns are possible and to understand any associated fees or requirements. Hidden fees should be avoided.

Are the customer service representatives at Babyboo Fashion helpful and responsive?

The quality of customer service at Babyboo Fashion can be an indicator of their legitimacy and customer focus. Checking customer reviews and feedback can provide insight into the helpfulness and responsiveness of the company's customer service representatives.

Can I make changes to my order once it has been placed on Babyboo Fashion's website?

Babyboo Fashion may allow changes to orders after they have been placed, but this may depend on the company's policies and the specific product purchased. It is worth checking the company's website or contacting their customer service to inquire about available options for changing orders.

Are there any discounts or promotions available when shopping at Babyboo Fashion?

Babyboo Fashion may offer various discounts or promotions throughout the year. Checking the company's website or signing up for their newsletter can provide information about any available discounts or promotions.

Does Babyboo Fashion offer any sizing guides or measurements for their products?

Babyboo Fashion may offer sizing guides or measurements for their products, which can be helpful for ensuring proper fit. It is worth checking the company's website or contacting their customer service to inquire about available sizing information.

Are there any import fees or taxes associated with purchasing products from Babyboo Fashion?

Import fees or taxes may apply when purchasing products from Babyboo Fashion, depending on the location of the buyer and the destination of the products. It is worth researching the import requirements for the specific location and product.

What is the process for tracking shipments of products purchased on Babyboo Fashion's website?

The process for tracking shipments of products purchased on Babyboo Fashion's website can vary depending on the shipping method used. It is worth checking the company's website or contacting their customer service to inquire about available tracking options.

Is Babyboo Fashion a reputable company, and are there any red flags to be aware of?

The reputation and legitimacy of Babyboo Fashion can vary. It is worth researching the company's history and checking for customer feedback and reviews. Red flags may include excessively low prices, poor customer service, or a lack of clear return or refund policies.

How can I be sure that the products I receive from Babyboo Fashion are legitimate and not counterfeit?

Ensuring the legitimacy of products purchased from Babyboo Fashion can be important. Checking for the use of reputable manufacturers and checking for any inconsistencies or poor quality in the products can be indicators of counterfeit products.

Does Babyboo Fashion offer any warranty or guarantee on their products?

Babyboo Fashion may offer warranties or guarantees on their products, such as a satisfaction guarantee or a warranty against defects. It is worth checking the company's website or contacting their customer service to inquire about any available warranties or guarantees.

What is the general consensus among industry experts regarding Babyboo Fashion's legitimacy and quality?

The opinions of industry experts regarding the legitimacy and quality of Babyboo Fashion can vary. It is worth researching the opinions of industry experts and checking for any relevant certifications or awards that the company may have received.

Overview of BabyBooFashion complaint handling

BabyBooFashion reviews first appeared on Complaints Board on Apr 19, 2016. The latest review Mixed Reviews Reflecting Customer Experiences was posted on Mar 28, 2024. BabyBooFashion has an average consumer rating of 1 stars from 23 reviews. BabyBooFashion has resolved 0 complaints.
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  1. BabyBooFashion Contacts

  2. BabyBooFashion emails
  3. BabyBooFashion address
    A. RMB 33 Windsor Rd, Baulkham Hills, New South Wales, 2153, Australia
  4. BabyBooFashion social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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