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1.1 29 Complaints
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Azimo complaints 29

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K
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Azimo the receiver of my payment via azimo resp. deutsche kontor did not get the money

On Aug 9th, 2018 I sent from my bank account at Salzburger Sparkasse
in Salzburg/ Austria € 200 via
Deutsche Kontor Privat Bank to AZIMO account No. [protected].
Azimo was ordered to transfer this amount to following receiver:
Osazuwa Ehisuaria acc. No [protected]
Transfer Ref. H3A5LG
But the receiver, Mr. Ehisuariy never got the money until now.

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M
12:34 pm EDT

Azimo trying to take money from my acct

I received a text from my bank today saying my otpc (one time pass code) was ***** requested by azimo Ltd at 00.59am for £202
and on the 4th August tried for £500

I was given a telephone number to call if I hadn't asked for this code, I rang and reported it they asked if they had my permission to inform the police I agreed as this is very worrying I could have lost £702 minimum a frightening thought
I'd love to find out who and why my account was fraudulently accessed

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M
8:24 am EDT

Azimo exchange rate

I have noticed for over a year that my exchange rate is lower than the friend i introduced to Azimo.For example my rate just now is 1pound to 459 naira while she has 1pound to 462 naira.
Personal i feel i have been treated unfairly for tge past 1 year, i want to know if am been given a lower rate because i tell friends and family to join azimo? I look forward to a response.Thank you .

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A
11:52 am EDT

Azimo payment not received

On the 27th June 2018 I transfered money from my German bank account to Davidienda bank (Transfer ID: V5VYRP). In the Internet, it says that I can pick up the money at any Davidienda bank in Colombia, using my passport. But when I transfered the money, and wanted to pick it up, the bank told me that I cannot pick up the money without a Colombian ID. So I cannot get my money now. Please help me!
Also I try to use the Internet chat Customer Service but as soon as I press the button on the website does not open (I tried several times from different medias), so now I cannot even contact Azimo for help... there is not even a phone number I can contact!

Please help me,

Thanks,

Anna-Lena Elpers

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ablitzer
, FR
Jul 22, 2018 4:10 pm EDT

J'ai procédé à deux transferts de 900 € chacun pour les frais de voyage d'une amie. L'envoi a été fait au Burkina Faso par Moneygram pour Madame Marie-Louise Lemaire. Mon amie n'a rien reçu. Qu'est devenu cet argent ? Merci

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Vivian Gathe
, US
Jul 09, 2018 6:27 am EDT

hi there i have also sent money since yesterday and this is exactly the same problem am experiencing, its really sad to know oe cant get help, no contacts, no mail reply and stuff really dissappointing, can AZIMO please get intouch with their customer for open conversation or better please a fon number where one can atleast access to a human being

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C
6:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Azimo inappropriate transfer

My name is Christian, I live and study in Germany. I wanted to transfer money into someone's paypal account, but mistakenly sent it into Azimo account due to the fact that I don't have a paypal account. The amount sent was 260 euros which was sent on the 28th of August 2018. Azimo sent a confirmation email of having received this money into her account. The following are the transaction details:

Date: 06/28/2018
Reference: MTN XSUU8F
Transaction: [protected]-5B3512BC-
number: 18C2

Please, i would want Azimo to return the money into my account as i would want to make use of it immediately. I look forward to your prompt response.

Best regards
Christian Ogamba

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E
3:48 am EDT
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Azimo service

I have been using Azimo regularly to transfer money to Nigeria for over 4 years. My last transaction was for the purchase of cement in Nigeria. The payment was delayed for over 24 hours, I requested for the transaction to be cancelled. I found out that the dealer is a frudstar I alerted Azimo and I passed on the dealer's information to them. Azimo's response to me was that due to regulatory requirements Azimo will not be able to service any of my transaction on their platform.
I contacted the financial ombudsman for advice, they suggested I put in complaint and wait for their response before coming back to them.

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9:22 am EDT
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Azimo exchange rate change received at an extremely low rate

I made a transfer to Pakistan from the UK.

The rate at the time of sending was 1522 PKR to 1 GBP.

Now upon receipt to the beneficiary the amount is 1388 PKR

I know the rate fluctuates but this is completely out.

I totally understand the change in fluctuation but the rate did at no point change from [protected].

That is a massive change. I have lost over £100.00 I was expecting a few pound loss in current exchange.

Please see the attached for the change in exchange rate over the last 7, 30 and also 90 days.

Never has it hit this low.

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B
11:36 am EDT
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Azimo am consumer of azimo

My name is babatunde paul adewale
And l am one of azimo consumer so am having difficulty of sending money seen 3days now and you people request for my documents qnd l provide the documents l have so what is still decline my money? So please you people should solve it out for me or return my money and am waiting or you people should refund my money bank to my account am not sending money again thanks

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Abimbola
, DE
May 15, 2018 8:16 am EDT

I sent money too to Nigeria but the money did not deliver and azimo sent me message that the money has been delivered. I think they have started duping people. if i dont see the money in my account it is better you return the money back to the sender or i log complaint to the police. this is stealing by trick. i even tried calling all the customer care no response. people should stop sending money. something is fishing.

ComplaintsBoard
S
6:58 am EST

Azimo that is a joke

Don't fall for their ads. If they promise to transfer your money as fast as possible, I may assure you that it's not true.
I usually send some money to my mother to Lithuania and use different services for it, but last time for some reason I decided to give Azimo a shot. There will be no more.
It's been 2 days and my mother hasn't received the money yet.
How to contact this crappy service? How to kick their lazy &s to make them work properly?

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maurice azimo
, FR
Oct 08, 2019 5:33 am EDT

cash transfer was taken on my UK card, and then Azimo indicated transfer canclled. Chat revealed cancellation "by moroccan bank". What is this bank, and why do I not have the money returned to me?

Sum transferred, 400 dirham, at approximately 16h european time

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Zorogoro
, FR
Jul 08, 2019 5:34 am EDT

I've made a transfer from France to Congo since Saturday, first step was to upload my id proof what I did but Still getting msg that we need id proof, today monday I got a msg that document was accepted 2minutes later getting a msg that account is closed...3 minutes later an other msg that we need proof of ID I'm confused.. I'm scared if I'll get my money back

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Musa Olaiwon
, GB
Jan 05, 2019 11:52 pm EST

I tried to send money to through your organization and forgot my password and my account has been deactivated since then. All efforts to contact your organization proved abortive.
. Please help me to activate my account.

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Fxxxx
, GB
Oct 08, 2018 7:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Do not use Azimo to transfer money to BBVA Colombia. Terrible service, lack of system and knowledge and non existent customer service!

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Fxxxx
, GB
Oct 08, 2018 7:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

No uses Ázimo para enviar dinero a Colombia /BBVA. No tiene el servicio instalado como dicen ellos. Tienen PESIMO servicio a cliente. Terrible ! Ha sido una larga pesadilla! He desistido al final!

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Fxxxx
, GB
Oct 08, 2018 7:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It would be fair and ethical for Azimo to refrain from saying they offer a money transfer to BBVA Colombia. For me after creating great stress and delay, it has not been able to carry out the BBVA operation. The recipient (my sister) in Colombia went to the bank several times, met with several managers and spoke to the International Division several times. She provided information that Azimo has not followed up. Your system with BBVA is not working at all. To begin with, Azimo did not know that 20 digits were required from the system!. We found this out from Colombia!

We even sent you the details of Foreign Trade /Diego Pijaran that Azimo has not bothered to follow-up.
You Azimo, should have clarified this utter confusion yourselves with the BBVA Colombia directly.

I am copying your managing directors (so that they look carefully into the history of this case) too so that perhaps Azimo avoids such stressful and painful situation for other people in the future and be truthful and honest in saying that they work with BBVA. Please refrain to say that you offer a service to BBVA Colombia. Is not ethical or true.

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Troy rodgers
, GB
Sep 18, 2018 7:14 pm EDT

My email
tc rodgers01gmail.com
I sent money on sataurday and heard nothing.
So I tried to log in and it says I'm blocked.
And as far as I know the money went through
So need to know what's going on.
My number. [protected]
Hope to be hearing from you
Alassen Mohammed.

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Troy rodgers
, GB
Sep 10, 2018 4:43 pm EDT

Not very pleased with service. If you Carnot sort it.
I want my money back

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bushrak
, US
Aug 29, 2018 1:12 am EDT

Hi Azimo team,

Please contact me back for my comment, my client sent me money on 17 sep still not received

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Omolegbe
, DE
Aug 26, 2018 1:49 pm EDT

Good morning Azimo Team.
Some amount of €249.99 was send to first bank of Nigeria, account number:[protected], since on Friday, 17/08/2018 up till now the money has not been paid to the account please I need my money back if it's not possible to transfer money through Azimo any more, transfer Tracking number:HH9U8H.
THANKS.
Oluwasegun .S.Adeleye.

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Overview of Azimo complaint handling

Azimo reviews first appeared on Complaints Board on Nov 27, 2017. The latest review Refund not received was posted on Sep 6, 2022. The latest complaint Refund not received was resolved on Sep 06, 2022. Azimo has an average consumer rating of 1 stars from 29 reviews. Azimo has resolved 1 complaints.
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