Avis

To whom this may concern
I am writing to you to inform you of how disappointed, frighten, and felt so stranded by your company:
When we arrived at the airport in San Jose, Costa Rica we went to where the Avis sign was to get the SUV that we had rented back in March for this trip, only to find out our rental was canceled. We received a confirmation just before our departure from Orlando from the Agent in Alajuela, San Jose telling us what information we had to have when we arrived so we could get our rental.
When we met the agent, she told us our reservation was canceled, not to fear she had somewhere else she could rent us a car…. No problem, well this is when our horror began, the gentleman she sent us with was his personal car, she told us it was ok this is how we transport, ok we thought trusting her because she is an employee of Avis. We get in the car believing we are on our way to another business for car rentals only to be brought to a supermarket ATM because they wanted 2 and a half times the price you had charged us in cash American dollars. This is when we told the driver to bring us back to the airport, he refused stating we had to rent with them. The gentleman then made a phone call, then we are on our way back to the airport, so we thought, to only be brought to an off the road garage, when he turned down an alley that led to a garage of sorts with 8 men and himself, the chills crawled up our backs! They surrounded our car at that point. After going back and for with them to bring us back to the airport, they resisted until we started stating we are calling 911 and at this point we finally convinced them to bring us to our hotel, still not knowing, if he was indeed taking us there. We did finally arrive to the hotel only to be charged $50 before he would give us our luggage.
We contacted your company via phone call in the USA and I was told that they could not do nothing. We had other person in the USA check with your company too.
We were very lucky to have escaped this ordeal. We were very fearful for our lives. This was definitely a scam or attempt of trafficking. This was a very emotional event that happened to us that should have never happened. We entrusted your company for assurance for our safety in a foreign country with the transportation we rented from you. WE REALLY THINK YOU SHOULD INVESTIGATE THE ACTIONS OF YOUR EMPLOYEES
We are asking for some emotional compensation for this ordeal because of your employee's actions
The hardships and the inconvenience were for us to find alternative transportation to still try to enjoy our vacation from one destination to the next as we traveled throughout Costa Rica. Which cost us some extra money.
Hope to hear from your company soon. I am sending this complaint to the Tourism Department in Costa Rica.
Sincerely,

Rosa Martinez

This is what we got at Thu, Dec 23, 2021 at 11:48 AM

Thank you for choosing Avis! Reservation Number: 01809756US4

We look forward to seeing you at 12:30 PM at JUAN SANTAMARIA INT'L APO

Upon arrival please visit the Avis counter, with your driver's license and credit card ready.
We will be here to help you get the perfect vehicle along with any protection or additional services you may want to add.

Enjoy your ride!
The Avis Team
JUAN SANTAMARIA INT'L APO
Juan Santamaria Intl Apo,
Alajuela Centro
Alajuela
[protected]

On Dec 17 I return my rental at Harrisburg Int Airport. I return the car with a full tank of gas. I have tried for days to get a receipt for Dec. 17 return with no luck. I have called and they say the receipt will be sent with-in 4hrs more then that has pass and no receipt. I have requested that charge of $21.54 be remove and receipt sent. What more need to done for this to get done.

I need help with the rental # [protected] as the person in the front desk was really rude and gave me wrong information( Lourdes moreno is her name). She said to me the only way I could upgrade my experience adding the ALI insurance was to cancel the rental and creating a new rental contract. On top of that she Finally charged to my card the whole rental contract (30 days) almost $800 instead of the proportional. And I need to make a new reservation loosing the car Category And paying again 800$ For the rental and an extra for ALI. The whole experience was really stressful for me and my wife.

Please return my car category to SUV and charge me only the extra for the Ali insurance upgrade as I requested. hope you can change my experience.

Final regards was not customer service at all she said " avis never makes a mistake so I cannot change anything" …

Hope having a new experience with your help

Finally I review my actual contract and ALI is not included

Jorge

Conf no.: 19711413US1. Dec 22, 2021

Had reservation for 5:00 and was informed no cars were available. I was renting as a first time preferred member. Received no email notification of a problem. Caught completely by surprise. Only one person at the booth. Called customer service ( in Mexico) who were completely unhelpful. Avis does not understand the meaning of "reservation". Do not rent from Avis at EYW. Do not use ever. Horrible first experience. Cannot express my disappointment strongly enough. I never had this experience in 20 years with Hertz Gold. I will never make this mistake again.

Mark Chaffee
Charlotte NC

Social media reference # 396979. Reservation# 15668622US4. Pick up date 12/11/21-12/13/21. Atlanta Int Airport Hub. Confirmation# [protected].

After arriving from Newark to Atlanta which took about 1hr and 45min around 12:15 midnight. I had to wait in the Avis line for about 2hrs. There were about 5 agents working and within 45 minutes there were 4 than 3 to service about 50 customers. Two agents stopped to chit chat and when I asked if they were working one of the agents shouted at me " CAN YOU WAIT A MINUTE"! After that I was the second customer to be serviced and the agent who yelled at me let her station so that she would not have to wait on me. Mind you there were still at least 20 people waiting in line. The incident was reported to the supervisor on staff, but he was on his way home, so I don't think it was addressed. Your employees represent your company and right now KeeKee from the Atlanta Hub is the face of AVIS. Not a good look.

im rent car for uber and 3 months avis uber make me drama this broblem this check background check insurance and this san jose and india brain aps not let me work very bad system and company im not recomended stay away from drama im want sue them to broke contract avis report car stolen and they check me by gps and calling and text me bring car very bad customers service and avis uber not clue what they doing .loco

Claim Number: 10/16/[protected]
Above claim to an already damaged vehicle prior to rental.

Photos available which were taken when initial inspection by rentee and agent alerted. Agent told rentee that damage was documented on a video.

TWO inquires by Avis Alaska were done and each time were told damage was done PRIOR to rental.

Is this a scam from Avis Alaska? Attorney obtained for further action.

hello I rented a car from avis in panama city beach florida on october 27th 2021. I was headed to montegut louisianna to do volunteer work after the hurricane devastation. The car ran fine going there but upon arrival broke down and wouldnt start. naturally we called avis right away. it took them five hours to come get the vehicle and then did not bring us another vehicle and left us stranded overnight. they actually showed up the next morning around 9 am with a replacement vehicle. we could not get back to our hotel without a ride and was taken in by some of the locals we did volunteer work for. this was not only uncomfortable but completely uncalled for. you put me and my other 3 volunteers in a bad position and we arent happy about it . the tow truck drivers both blamed avis for this and here i am stuck in the middle ill attach copies of everything

I picked up a rental car on 08/27/2021 from AVIS at Dulles international airport. It was raining when I picked up the car thus I did not notice a giant crack on the windshield but I did take pictures before driving off the lot that day. I noticed the crack about a day after when it was sunny and I promptly returned the vehicle to Avis at IAD. I told the employee about the pre-existing crack and I was told not to worry about it and was fitted with a new rental car for the duration of the rental. But fast forward two months. I get a charge from Avis for damages to the windshield with absolutely no communication. It was only after being on the phone for 10+ minutes that I was told it was for a damaged windshield. Thus, I have a charge for a damaged windshield on my credit card that was not of my doing and have wasted at least an hour of my time to go back and forth from AVIS to get an appropriate rental car and get a customer care service representative on the line.

Delay in Release security amount For APT#5258

Contract REF:APT#5258
Car Pick up location: Jordan, Queen alia international Airport
Date of Pick up: 18 Aug 2021
Date of car return : 31 Aug 2021
amount hold by AVIS QAIA : 350 JOD till this date not released

i contact AVIS JO 10-15 times through Phone without any issue resolving !

Please Support since amount need urgently

Enad
[protected]

07/13/2021
Made reservation on Priceline for a rental car to be picked up at AVIS located at Eppley Airport, Omaha, NE on Wed, July 14th and returned Fri, July 16th.
Priceline Trip # [protected]
AVIS Rent a car Confirmation # 08055434US2
Estimated Total of $210.49 was paid in full at time of booking
Payment Type: MC

07/14/2021
Arrived at the AVIS counter to pick up my rental. The agent requested to see the credit card used to pay for the reservation, which I gave him.

Then he advised me of the $250.00 refundable deposit. Told him to use the card I just gave him. Unfortunately, there was not enough funds available to cover the full amount of the deposit. So I tried to give him 2 credit/debit card as options for payment. Both having been used on previous bookings with AVIS at Lincoln Aiport. The agent refused, saying it was company policy to not accept anything but major credit card. I replied that I have used these cared on multiple reservations at the Lincoln Airport location without issue. He said "Well, Lincoln is doing everything wrong"

I explained the importance of the situation in that not reaching a reasonable solution would leave me completely stranded at the Omaha airport, 945 at night with nothing. That could not be the best Avis could do for a loyal customer, and again asked him to please help me find an alternative to being stranded. He told me to call Priceline. So I stepped away from the counter to do so. They were just as eager to assist me or offer any real resolution options other than to cancel and rebook.

They informed that when making the reservation I clicked on a box that somehow was the whole cause of my predictament. Not just once, but an insulting number of times was I reminded that I screwed up. I said alright the blame lies with me then, but now I was asking for his assistance since he was the expert in this field and their ordering platform. Also explained the urgency in the situation and wanting to avoid being stranded. For me, this is where Customer Service steps in to Shine, to save the day, by providing a customer experience to brag about, best marketing tool ever, right? Apparently, I am mistaken

Both Avis and Priceline best solution for me was to cancel my reservation and rebook, but no refund would be given. Resulting in double paying for a reservation already paid in full, all because of the payment type for the refundable deposit. I could only shake my head in disbelief that this was the best two separate compnaies were willing to do. When I asked Priceline to please talk to the Avis agent, maybe they could figure something out, I was shocked to learn that Avis and Priceline were not allowed to communicate directly. At this point I really started to think this was all a joke as the reality of being stranded becan to sink in. Again I asked the Avis agent who this was such and issue in Omaha when I have on multiple occasions had no issue whatsoever at then Lincoln office. He said it was company policy to only accept major credit cards. But I have used the same cards I was offering to himmultiple times in Lincoln, there must be some other option available. I asked "Are you seriously ok knowing you are choosing to leave me stranded with no alternatives available, over the payment type of a refundable deposit" He nodded, stating it was company policy.

Priceline was just as pleased with their decision as well. It has been over 2 hours when I finally said just cancel it, I am done. I advised I would dispute the payment charged to my major credit card. This seemed to taunt Priceline rep for some reason, I explained that it was not my policy to pay for products or services never received.

As if all that was not bad enough the next day I contacted the Avis Lincoln Airport location. I spoke to Ben, asked if he had any availability for today. He did. I told him about my ordeal with the Omaha Location and if would have the same issue on what payment type I used for the deposit. In a nutshell, he said Nope, you're fine. All he needed to accept my debit card was proof/confirmation of the account. A fairly new procedure. Wonderful.

Why does that make things worse? Because it meant the agent in Omaha had this option available to him as well and CHOSE to ingore it! Making it his decision alone to leave me stranded not company policy. I cannot think of a more dangerous act an employee can do than willingly place a customer's safety on the line.

Dear Customer service,

My confirmation number is 07855469US6 under Elton Koo. Pick up date 7/18-25.2021.
When I called to reconfirm my pick up time, your staff told me that they don't provide pick up service in their location. But when I made this reservation by phone, your colleague confirmed with me that my pick up location within 5 miles to the rental car location. There is no extra charge and can provide the pick up service. And because of this, I didn't book through booking.com to rent a car. If I rent your car through booking.com, the booking cover all the basic insurance, but make reservation direct from your company. All the insurance is not covered. Right now, I need to call an Uber to the rental car location in Universal's Lowe's Royal Pacific Resort. Also, when I called in this morning, your staff is not helpful and didn't provide any solution on my issue at all. If this is the standard of the customer service that your company have been practice. I won't consider to rent from your company anymore!
Please investigate on my case, and reply me as soon as possible! This issue really ruin my vacation.
Suppose I want to make another reservation on 7/29-8/6/2021. with the promotion you send to me. Now, I need to reconsider to rent from other company.

And may I reserved a rental car through Avis through the Priceline app my quote 4 the rental cost was $1, 069.83 when I went to Avis to get my rental they said there was an extra $200 deposit they then put a hold on my car for $1, 269 the hold was released a few days later when I returned my car on June 21st they charged my card on June 22nd for the amount of $1, 262.16 which is the price of the rental plus the deposit a few days later I was charged a $7.95 toll fee which I accepted that as there were tolls along my trip on July 13th I noticed there is an additional $250 charge for Avis I called the Avis representative he said that the the $1, 262 was just a pending charge and we'll come out later I explained to him that it was already taken out then he tried to tell me that the $200 for the deposit was never taken out I tried to explain to him again I'm looking at my bank statements and yes it was so not only did they take my deposit they charged me an additional $250 for cleaning which under my impression was what the deposit was for

On 6/17/2021 I received a text messages from a person calling themselves Davis Mark and that he was a recruiter for your company her is the number +[protected]. He proceeds to tell me to download this Telegram app so that I am able to speak with the hiring manager "Jordan Johnson". At this point I became very concerned and knew this was a scam. I played along to see where this would go and sure enough. They try to collect your information and offer you some fake job with your company. Here is the " Jordan Johnson" number +[protected] and the username on Telegram @avisbudgetgroupinc.

I rented a car in SLC from Avis on June 13, 2021 and went to return the car on June 18, 2021 at 3:00 am at SLC airport. (rental confirmation number 03092890US3)
When I arrived, there was no one available and no dropbox found. I called customer service on June 18, 2021 at 3:30 am and after being instructed to check to see if someone was available at the Budget counter in the terminal, I was told to take the car keys home with me and fedex them back to the SLC office.
June 19, 2021 I called AVIS customer service again to get the address and was told to send the keys to the SLC airport AVIS facility which I did via FEDEX Tracking number [protected].
The parcel was delivered on June 21, 2021 and signed for a person named "M. MEDELIN".
I have called AVIS Customer service several times this week to get my receipt and ask for a refund for the $54.85 that I spent on FedEx'ing the keys back, but none of your employees know what to do.
Please make this right.

Regards,
Heather Petro Shimonishi

On May 8th 2021 at 222 East 3rd Street, NC, 28202 someone using my name (Mariah Bish) has rented a car. I am trying to file a police report but I need to know what identification was used to be able to rent the car. I have called AVIS in the Hilton (address provided above) and the man I spoke with was erratic and unwilling to help. I also have called customer service multiple times and to no avail. I need this information. I am working with the Asset Retrieval Investigations Unit (Lara Young) who informed me of the fraud. Please contact me via phone ASAP [protected]