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1.5 483 Reviews

AutoZone Complaints Summary

50 Resolved
413 Unresolved
Our verdict: With AutoZone's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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AutoZone reviews & complaints 483

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Newest AutoZone reviews & complaints

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G
9:40 am EDT

AutoZone autozone ios app

The auto zone IOS app is nice looking however is in critical need of an update and could use some bug fixes as often I see that the scrolling limit is set too high for whatever item I'm looking at and I am not able to read the description. It just needs to be further examined and be more intuitive and for lack of a better word more modern. If this is achieved you will have successfully created the amazon of auto parts therefore making your app more recommendable and start attracting customers at a much higher rate which is more than I can say for any other auto parts store currently out there.

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3:38 am EDT
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AutoZone employee treating customer bad

Yes I when in store #0578 to look for a part for my truck. Soon as I enter the store I was meet by one of the employee named Cassandra Joyce Gonsalez. In which she was being very rude, vulgar, & loud telling me to get out of the store and if I came back in she would call the police. As I was leaving I looked around to see if there were any more employees or manger. I did see a assistance manger standing up front.. Which did nothing to stop this or to control her employee. I believe the assis. manger name was Nicole. I was shocked to see a employee acted in that type of matter or to say who or who isn't allowed in the store

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5:27 pm EDT

AutoZone duralast battery for 2005 honda odyssey

Really bad experience. After 2months of buying $135 Duralast battery, it went bad and when I visited the shop after jump start, they checked with the instrument that said Battery needs recharge . I was asked to visit another branch of Autozone as their instrument that checks Alternator is not working (I should have realized their intention of avoiding). Then I visited the other branch to check it and it was still the fault with the battery. When I returned to the same Autozone branch for a replacement or recharge, I was told to check the leaks in the car as the battery is still good. I requested them the recharge the battery so that I can do the check later. So with arrogance, he told me to remove the battery off of the car and he can only help by giving the tool box, as he said they just have 2 peoples and cannot help me, even though all returned to the shop, when he gave me the tool box and the shop was without a single Customer. When I gave the Battery, it had bubbles coming from the cap, when I asked them if this is normal? one of the staff said politely, that it is common, the other one said all battery does that in a raised voice!. After I gave them the battery for recharge and returned home, I realized the worthlessness of the recharge, I called them to ask for an upgrade and they agreed. When I returned for upgrade, I was told the battery that was given for recharge was bad. Not even a single word till then!. The agony was not over yet. When I asked what's with the instrument that tested the battery that said the battery is good. He realized it and started testing it again and said the battery is good so he will start charging again! 😤. damn, my big mouth!.I said please upgrade to a better battery, total ~$200. No not all done yet. Again no guys to fit the battery, I had to dirty my hands again, but this time difference is, when I started fitting it, the staff came out to share my tools to fit battery to others car (i realized they fit the battery for the very first time only and they are using my weakness of not going away without the battery)!
I am not sure when will I have to get the towing guy again, but request to any smart ones out there who reads reviews before buying anything is avoid the Autozone and definitely not the battery. There very good battery like Duracell, Interstate, Bosch, forget this one else you will have to repent like me.
To Autozone
Request you to train the staff to be customer friendly without bias, when to turn down customers and when not to, proper working instruments and basic needed trainings.

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R
3:56 pm EDT

AutoZone getting service period

I went into the autozone on Buena Vista road to get a quart of oil got my oil went to the cash register to pay and the guy at the cash register told me to go to the other line that they would take care of me fine so i go to the other line which the sign said it was for returns and other stuff but the lady at that register was waiting on some one and had just finished ringing them up so i walk up to pay for my oil and the lady tells the guy that she is going outside to help a customer now i'm standing there with no one to ring me up so i stood there for a minute to see if someone would wait on me nothing happen so i put the oil back and left.Now i don't know why the first could not ring me up and i don't know why the lady couldn't take one minute to ring me up but that is just poor customer service.

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7:02 pm EST

AutoZone customer service

The manager, Martin, was a complete jerk. Didn't even bother looking up the part, just automatically said they didn't sell it. He had an attitude the entire time, yelling. Rushing the other employees for no reason. It was like they only had time to look up one thing and if they took too long, they'd get in trouble or something. This guy is a [censored] and needs to get another job. The other employees looked completely miserable. I would too if I had to work with him. Worst experience at AutoZone EVER! Fire Martin! How many complaints does corporate need? This isn't the first time there's been a complaint against him. Someone needs to explain what customer service is to this guy.

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4:37 pm EST
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AutoZone night manager

I had purchased a 45 peice toolkit from the Lynwood AutoZone I believe on 168th in Lynwood Washington and later in the day I had went to the auto zone on Broadway and when I went threw the door the buzzer went off and rite away the guy started screaming and yelling at me called me trash and all j said was can you please look it up under my number or call the Lynwood store and he would not and ultimately I left and he called the police on me and got me pulled over and he had said I flipped him off and stole from there and if I wouldn't have been able to get ahold of the Lynwood store with the officer standing there I would have went to jail for a assault charge and a theft charge and neither of which did i do thankfully I was able to get ahold of them and they verified I bought and paid for it in Lynwood. I believe I should be compensated for the discrimination and embarrassment of the whole deal considering I had my son with me and my new girlfriend. Please contact me about this

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7:17 pm EST
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AutoZone service

Went in to buy ac hose for car. Employee had poor attitude and acted like he didnt want to even search the part for me. He asked me the part number. Kept saying we aint gots that part with an attitude. I looked the pary up my dam self and showed it to him. This is the second time by different person at the same store. The first time was a manager. The afternoon shift. Terry b. Was the second one to act this way. Its borderline racist as i have waited in line only to be skipped by his buddies to say. So i went to the marion location and thier new employee was the best help i have ever recieved an also the entire marion staff were polite. And they didnt make sour face and roll thier eyes like they did at the west memphis location. I shop at these stores alot bcuz of good service in the past. But the afternoon or night shift thumbs down.

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6:20 pm EST
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AutoZone employee rights of conduct

I was in autozone when I had a employee check my car for the engine size to make sure I recieved the right part as the employee and I walked in a man was walking out we all 3 passed through the doors at what to seem to me the same time with the employee in front of me reentering and the man walking out in timing between myself and the employee on the opposite side. A moment later the alarm had went off for loss prevention... The man already almost in his car stopped by a male employee that was helping me went and asked the man if he had any property he took from the store, the accused man said no, stupid there and tools the employee no he was just comparing something and closed his door to continue talking to employee where then the employee left the store and went to open the man's car door, when he then reached for handle to open and the man stepped in front of him and said he would open the door, when the employee was denied to look in vehicle the man said no, where then a female manager said you need to come back in and where calling the police. The employee then I notice went to grab the man's arm when he jerked forward and headed back I side next to myself. As he was standing there I noticed that the man had a hunting knife on one side and what look to be a pistol holdster on the other. The man then said he had came to check out his headlight prices and had his in the car. They went and retrieved the headlights, which said here then keep them. And drove off in his vehicle... When that occurred all employees of store then ran out of doors and 1 employee even chased after him in the parking lot, where then the police pulled him over and let him go. Now the point of this message is that I manage a convenient store and have strict policies on not to do anything your employees did. Not knowing if this man could have been armed and dangerous or mentally unstable or even a aggressive personality, there for leading to possible potential harmful attack over a piece of merchandise. The employee leaving store to confront the man, also reaching for vehicle door and attempting to comprehend the man. Then the employees all walking outside putting themselves in harm way and the employee chasing after vehicle. So as of experience I was looking to hear your code of conduct for loss prevention and how letting employees put themself at potential life threatening situations, that could lead to assault to employee or the man from employee injury, death. When the man walked back in the store the employees could have blocked doors and preventing exiting to the best they could and calling the authorities.

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12:59 pm EST

AutoZone new alternator having a dead short

My alternator went bad in my blazer. I had my car towed back to my house.
I was driving the car on the freeway when I lost all power and the vehicle final stopped running. I then bought a replacement alternator from auto zone. After installing this part the battery could not be reconnected do to a short which burned the wire right off the alternator. I tried to locate the short by disconnecting the power wire from the starter, alternator, and fuse box. Once this was done I found that the alternator that I just installed from auto zone had a dead short from the power terminal to the casing of the alternator. I then reconnected all the wiring and when reconnecting the starter the terminal on the starter came out of the starter causing me to have to replace this part as well. I would not of had this problem if I had been given a alternator that wasn't shorted. The store replaced the alternator but would not do anything to compensate me for what had happened, so I purchased a starter from a different store. The alternator was tested at the store and I was told it wouldn't run. When I asked if the test showed the part shorted to the casing I was told the test that's done only checks to see that it runs. My electrical meter showed the power terminal shorted to the casing. This part says right on it triple tested which obviously meant nothing. The car is now working after changing the alternator out a second time, along with a starter that shouldn't of had to be changed.

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2:27 pm EST

AutoZone service

I went to autozone in toms river nj 08753 next to rite aid. I needed a new battery because I had to get a boost in forked river . I was going to go to Walmart but i had to work in toms river so I figured i would stop at auto zone to buy a battery. I got there at 8:00 am sunday jan 20. I told the man who was working that I needed a new battery and that i left my car running because i was afraid to shut it off. He looked and said he had the battery but he wasn't going to put it in because it was raining. I didn't know what to say because i was stunned that he said he wouldn't put it in. I was embarrassed because i felt like he thought i was crazy to ask him to put a battery in because it was raining. I Thought that was their job. I will never go to auto zone again.

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11:17 pm EST

AutoZone service

The white lady manager in lindsay is very disrespectful that I will never do business there again ...I bought a battery and needed help on the install ...she ask how old I was and said you that old and can't install a bettery and the worker that was going t help me she yelled at them and told them not to so I left but never will come here again ...I even got the dam optima battery

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7:56 pm EST

AutoZone customer service

I went into AutoZone to purchase oil and was not helped! During that time I was the ONLY customer there. Employees were just standing by the register talking. I asked to speak with the manager, told her no one helped & the customer service is poor. She brushed it off and laughed. This is the 2nd time I've experienced poor customer service at this location. I will not be going back

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1:47 pm EST

AutoZone customer service

Placed order 28 Dec. Entire order was in stock, supposed to arrive 31 Dec. Order split into 3 shipments part of which had been cancelled entirely & reprocessed, part not processed at all. Alex at cust svc informed me FedEx was not escalating investigations due to the season. Asked if Auto Zone could expedite/discount the parts. Alex informed me that he could either cancel the order and refund my money or allow the order to process with no known guarantee of timeline or delivery. I asked for his supervisor. After a 5 minute hold Alex returned to the phone but this time insisted he was Richard a customer service supervisor. Richard had the "SAME EXACT" voice as Alex and just to clarify, I'm professionally trained in voice recognition. I asked for his employee ID number so I could reference the incident to corporate to which he said he wasn't allowed to give me his employee ID number. Please rectify situation, get me my parts ASAP meaning today or tomorrow.

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5:54 am EST

AutoZone animal abuse being aloud

Would be a 0 they are bad people they had been listening to a puppy/dog wimpering, yelping and howling for two weeks in the freezing cold. I pulled up after dark because my head light had gone out and that's all you can hear from just 50 feet from their parking lot. I walked in and they said "Yeah someone's got to do something about that". Well you work here don't you? You are a person that could do something about it... I get that it's "snitching" but an animal is dieing and you literally hear that everyday for two weeks and do nothing. I'm sorry but that disgusting and if you live in the neighborhood remember neglect is a form of animal abuse and should be taken seriously! I called the cops immediately and waited but we had to leave, I pray that dog is alive and I will be calling corporate to report this egregious experience. Don't shop there unless you approve of animal abuse they don't deserve your business or your respect.

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1:49 pm EST

AutoZone customer service

Went to the store on greenwich st in reading pa and the employees both men and women and the manager are the rudest people. They are disrespect and use profound language. The stand by the cash register and dont attend customers. They have no knowledge about vehicles and are quick to throw people out when a customer complain of their performance. The manager had the nerves to state that he doesn't have to do anything because he is the manager and has no time to waste with customers but he has time to stand outside the store to flirt with young girls. This autozone is a joke.

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6:23 pm EST

AutoZone ms lott at store #0403

I went into this store and asked ms lott a question and she snapped at me so i asked her not to talk to me that way she replied [censored] you this is my store and i can talk to you any way i want.so i asked for the store manager she said i am the damn manager and made me leave the store..this is very unprofessional and she is a very disrespectful person and she should be fired for her actions and horrible attitude

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11:06 am EST
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AutoZone accused of theft

I had went to autozone 4303 W Commerce St
San Antonio, TX 78237
United States and was looking for a item a employee came up to me, helped me and payed for my item..as I got in the car the manager tells me to row down my window so I did and he said sir please return the items you didn't purchase Or I will call the police Which was That one item That I purchased and I told him I have the receipt and he kept telling me that he had me on camera stealing

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5:05 pm EST

AutoZone customer service and store manager

Hello my name is Maria Lopez and I need to speak to corporate about AutoZone store 5216 about the store manager and the bad customer service I just experienced with them they charge me for a item I was trying to return when I noticed the charger I went back and they were really rude very unprofessional and disrespectful and they just didn't help me the manager told his employee not to speak to me these just happened today at 3:00 pm on 11/25/18 I need my money back and somebody should check up on these store my number [protected]

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1:21 pm EST

AutoZone treatment when I tried to return a part for a refund.

This was at the store on Flatsholds Parkway in Decatur Ga. The store manager Christine G. would not refund me for the part and almost accused me of trying to return a old used part. I had the receipt where I bought part from Auto Zone. I have been a loyal customer for over 40 years. Date of incident was around 2:00 p.m. 11/24/18 I cannot repress how disappointed I am with the service I received from Auto Zone. I have always said how well the customer service was when speaking with other people.

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2:58 pm EST
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AutoZone sales associate would not assist with battery

Dear Bernice,

 

We apologize for any lack of satisfaction you received from your recent AutoZone store experience. In order to address this inconvenience and provide you with a satisfactory response, we have forwarded your comments to the regional management team in your area for review.  

 

If you need any further assistance, please feel free to contact us.

 

Thank you,

 

Rubi

Customer Service

On 11/12/2018 8:41 PM, Bernice Bell wrote:

 

First Name : Bernice

Last Name : Bell

E-mail : [protected]@gmail.com

Phone : (null)null-null

Store city : Hope Mills

Store State : NC

Comment : i an 2 daughters visited this store about 3:40 -3:46pm. black lady Wanda was placing price tags on mdse. on utility cart. she ask how can we help. I explain having battery problems can someone check battery, car would not start at foodlion my daughter came an gave me a jump. wanda states we cannot take our equipment in rain. I ask can we get help an bring battery inside to be check. Wanda stated not unless it is an Autozone battery. Wanda continued pricing her items never made contact with me or my daughters. my child said mom lets go to Advance because all in all she is sayinh she is not helping us nor is she going outside. I think We need contact corporate office an troubleshooter. The help was not warranted as stated all over the store windows, an advertisement. This worker showed us auto zone false advertising we received no assistance or battery. we told story to Advance and they also said contact corporate. cause she wanda did not want to melt. customer service is not for her at auto zone. hopefully you can teain her more. thank you Ms. Bell

 

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AutoZone Customer Reviews Overview

AutoZone is a leading retailer and distributor of automotive replacement parts and accessories in the United States. The company has a strong online presence through its website, autozone.com, which offers a wide range of products and services to customers.

The reviews of AutoZone on various platforms are overwhelmingly positive, with customers praising the company for its excellent customer service, quality products, and competitive pricing. Many customers have reported that they have been able to find the exact parts they need for their vehicles on the website, and that the ordering process is quick and easy.

AutoZone's website is also highly rated for its user-friendly interface and helpful features, such as the ability to search for parts by make and model of the vehicle. Customers have also reported that the website provides detailed product information and specifications, which helps them make informed purchasing decisions.

In addition to its online presence, AutoZone has a vast network of physical stores across the country, which customers have praised for their knowledgeable staff and convenient locations. Many customers have reported that they have received excellent advice and guidance from AutoZone's staff, who have helped them find the right parts for their vehicles.

Overall, AutoZone is a highly reputable and reliable company that offers quality products and excellent customer service. Its website is user-friendly and informative, and its physical stores are staffed by knowledgeable professionals who are always willing to help. If you're looking for automotive replacement parts and accessories, AutoZone is definitely worth considering.

AutoZone In-depth Review

Website Design and User Experience: The AutoZone website has a clean and user-friendly design, making it easy to navigate and find the products you need. The search bar is prominently displayed, allowing for quick and efficient searches. The layout is intuitive, with clear categories and filters to help narrow down options. Overall, the website provides a seamless user experience.

Product Range and Availability: AutoZone offers an extensive range of automotive products, including parts, accessories, tools, and fluids. Whether you're looking for specific parts for your vehicle or general maintenance items, you're likely to find what you need on their website. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: AutoZone offers competitive pricing on their products, ensuring that customers get value for their money. They frequently run promotions and discounts, making it even more affordable to shop with them. The website also features a "Deals" section, where you can find discounted items and special offers.

Customer Service and Support: AutoZone provides excellent customer service and support. Their knowledgeable and friendly staff are available to assist with any inquiries or concerns. The website also features a comprehensive FAQ section, providing answers to common questions. Additionally, customers can reach out to AutoZone through phone or email for further assistance.

Shipping and Delivery: AutoZone offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited delivery, ensuring that customers receive their orders in a timely manner. The website provides tracking information, allowing customers to monitor the progress of their shipments.

Return Policy and Warranty: AutoZone has a customer-friendly return policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The website provides clear instructions on how to initiate a return. Additionally, many products come with manufacturer warranties, providing further peace of mind.

Store Locator and In-Store Experience: AutoZone has a convenient store locator feature on their website, allowing customers to find the nearest store. The in-store experience is pleasant, with helpful staff available to assist with any automotive needs. The stores are well-organized, making it easy to find the products you're looking for.

Online Ordering Process: The online ordering process on the AutoZone website is straightforward and efficient. Adding items to your cart, selecting shipping options, and completing the checkout process is seamless. The website also provides order tracking, allowing customers to stay updated on the status of their orders.

Product Quality and Reliability: AutoZone offers high-quality products from reputable brands. They prioritize quality and reliability, ensuring that customers receive products that meet their expectations. The website provides detailed product descriptions and specifications, allowing customers to make informed purchasing decisions.

Customer Reviews and Ratings: AutoZone features customer reviews and ratings on their website, providing valuable insights into the products and customer experiences. This allows customers to make informed decisions based on the experiences of others. The reviews are generally positive, reflecting the overall satisfaction of customers.

Loyalty Program and Rewards: AutoZone offers a loyalty program called "AutoZone Rewards." Customers can sign up for free and earn rewards with every purchase. These rewards can be redeemed for future discounts and savings. The loyalty program provides additional benefits and incentives for loyal customers.

Mobile App Functionality: AutoZone has a mobile app that enhances the shopping experience. The app is user-friendly and allows customers to browse products, check prices, and make purchases on the go. It also provides access to exclusive deals and promotions, making it a convenient tool for automotive needs.

Social Media Presence and Engagement: AutoZone has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share informative content, promotions, and interact with customers through comments and messages. This allows for a more personalized and interactive experience.

Environmental Sustainability Initiatives: AutoZone is committed to environmental sustainability. They have implemented initiatives to reduce their carbon footprint and promote eco-friendly practices. This includes recycling programs, energy-efficient operations, and partnerships with environmentally conscious organizations.

Overall Rating and Recommendation: AutoZone is a highly recommended website for all your automotive needs. With a user-friendly website design, a wide range of products, competitive pricing, excellent customer service, and reliable shipping, AutoZone provides a seamless and satisfying shopping experience. Their commitment to quality, customer satisfaction, and environmental sustainability further adds to their appeal. Whether you're a DIY enthusiast or a professional mechanic, AutoZone is a trusted destination for automotive products and services.

How to file a complaint about AutoZone?

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1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with AutoZone in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with AutoZone.
- Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review on ComplaintsBoard.com regarding AutoZone.

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Contact AutoZone customer service

Phone numbers

1 800 288 6966 1 800 741 9179 More phone numbers

Website

www.autozone.com

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