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I am on day 738 of 1095 of a warranty. The battery needed replacement and the Autozone rep told me that had I come 8 days ago, they would cover 100 % the replacement of the battery. Instead, I would get a pro-rate credit. I asked for consideration since it seemed unfair. The reps response was that the computer would not let him do anything. Well, I vote with my feet. I also think all of you need to know how not do do customer service. I figure I just need 1000 people to skip the store for their next car part...
There is too many options in the marketplace for crappy customer service.
This is actually a common occurrence. While it IS true that the computer won’t let them do anything. You could call corporate to “complain” before agreeing to the battery swap. What will then happen is the District Manager will call you. You explain your part and they’ll hand wave the pro-ration. The DM will instruct the Store Manager to give you a battery. Complaints are way worse than the pennies they get for batteries.
Im a tad confused. Does the warranty only cover full replacement through a certain date and then pro-rate it afterwards? I would assume that would be noted somewhere.
Yes, that is noted on the receipt on the date of purchase, the website, and the computer system.
But at the same time they still replaced the battery that you had used for over two years. I've had them do something similar for me. I was okay with it. I vote we still support them!