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CB Vehicle Repair and Maintenance Volkswagen Complaints #302-321
Volkswagen

Volkswagen review: lack of service

N
Author of the review
12:47 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

I purchased a new Tiguan in May. I was very concerned about how long it would take to get my plates because of my job I am required to have a lis. plate to park in my company lot. After 30 days I called to check on the status and the dealership says there was a delay at the state level and they are still waiting. I waited another 30 days and called again. This time very agitated that I was transferred to several other people for them to investigate. Each one of the people I was transferred to I was required to leave messages. Needless to say not one person called me back. Now it has been 3 months. Guess what. This morning on my way to work I was pulled over. The officer asked me why my temp tags were expired and I explained. I was then asked why the VIN number on my tag does not match my vehicle. I began to get worried. Thankfully the officer knew I had no idea about any of this but he did remove my temp tag because it was to another vehicle. So now not even a temp plate. So i sit down, bite the bullet and call the DMV and ask for the status of my plates. The actually very nice lady on the phone said " ma'am the dealership never applied for tags for this vehicle". So now I have made 4 car payments on a vehicle that technically is not mine. WOW.
What do i do now. Complain. Let others know. Please do not use this dealership unless you would like to experience the same issues I have. Lack of customer service, lots of answering machines, and issue after issue. BE WARNED. There is another VW dealership just down 75 that would have the same inventory and probably better service.

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  1. Volkswagen Contacts

  2. Volkswagen phone numbers
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    More phone numbers
  3. Volkswagen emails
  4. Volkswagen address
    Berliner Ring 2, Wolfsburg, England, Buckinghamshire, 38440, Germany
  5. Volkswagen social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all Volkswagen contacts
Volkswagen Category
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