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AutoNation

AutoNation review: Horrible service

F
Author of the review
7:17 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

I had a service visit at AutoNation USA Hilton Head Hardeeville where I requested a tire rotation. Immediately after leaving, my vehicle developed a vibration that was not present before.

While at Lexus for a recall, their technician confirmed all four wheels were improperly balanced. I paid $171.80 to correct the issue, and the vibration was resolved.

I contacted AutoNation on February 21 and followed up again on February 25 with documentation, but have received no response after several weeks.

Very disappointing experience, especially the lack of communication. I am simply requesting accountability and reimbursement for the $171.80.

Update by Fang Regalia (Fang King)

I had a service visit at AutoNation USA Hilton Head Hardeeville where I requested a tire rotation. Immediately after leaving, my vehicle developed a vibration that was not present before.

While at Lexus for a recall, their technician confirmed all four wheels were improperly balanced. I paid $171.80 to correct the issue, and the vibration was resolved.

I contacted AutoNation on February 21 and followed up again on February 25 with documentation, but have received no response after several weeks.

Very disappointing experience, especially the lack of communication. I am simply requesting accountability and reimbursement for the $171.80.

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  1. AutoNation Contacts

  2. AutoNation phone numbers
    +1 (877) 253-4239
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    +1 (425) 452-3229
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    Parts Associate
    +1 (425) 452-3228
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    Service Coordinator
    +1 (425) 412-4114
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    100%
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    Sales Consultant
    +1 (630) 537-0311
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    Sales Specialist
    +1 (954) 769-3375
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    200 Sw 1st Ave Ste 1600, Fort Lauderdale, Ohio, 33301, United States
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    Apr 13, 2026
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AutoNation is ranked 20 among 689 companies in the Car Dealers category
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