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Car City Customer Service Phone, Email, Contacts

Car City
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1.9 9 Complaints
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Car City complaints 9

ComplaintsBoard
C
12:47 pm EST

Car City Bought aTruck having Big Issues with Car City

truck started having issues drove it not even a month.now motor is out.keep getting run around. Rather talk to someone. they keep asking for more money. paid repairs on truck and still paying payments on it.still dont have truck back.they are asking for more money over 3 thousand.they are gaining and i, losing.havent missed a payment on it and still paying them but dont have truck.keep getting told motor being put in.they have had truck several months now.all i want is my truck back to drive i am paying on it they are recieving my money

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L
8:50 pm EDT

Car City Do not buy they are a "just business" company mislead and should of researched. Company has ruined my life

Worst place ever. 2010 dodge caliber paid on it 2 years consistently. Got COVID lost job almost lost my home. The took the car after a month from a repair shop due to ball joints bad. I was never called notified of car being repossessed. Now I am being garnished about ready to loose home and they tell me it's just business. 2 years paid $397 I don't have copy of my lease and they won't give it to me. I already paid way over what the vehicle is worth. Now I live or try to live off $300 a week I can't buy groceries nothtonly try to pay bills. This company is a rip off they also don't send and papers of what you paid what was owed and how much they sold it for. THEY WOULDN'T EVEN ALLOW ME TO GET MY BELONTOUT OF CAR. DO NOT BUY DURING PANDEMIC THEY HAVE NO CONSIDERATFOR YOU. I am a single woman one paycheck living payito paycheck. I didn't even know it was a lease and that when done I would still have to pay $2000 dollars to keep it. If I would have been told that I would have went to a buy here pay here. They at least have some sense of humanity.

Start and soon to be homeless do to greeding "JUST BUSINESS" company.

Desired outcome: Garnishment stopped I would like to be able to eat. they have been paid 2 times what the vehicle is worth if not more. My belongings back and all legal documents of lease.

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G
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Car City Reprocessed car

I had a Ford Edge through orbit leasing and I told them that I could not afford the payments any longer so they repossessed the car and during the hight of the covid pandemic they took me to court I think because I never received a court summons and months later I have a wage garnishment and after talking to them the refused to even look into it.

Scam company and stay away from Orbit leasing.

Desired outcome: Garnishment stopped

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L
Linette Johnson
, US
Jul 29, 2022 8:53 pm EDT

Almost exactly what happened to me. Bogus and misleading company

Is Car City legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Car City to be a trustworthy company. Although there's a 22% resolution rate for customer complaints, which deserves attention, Car City is known for their high standards and safety. If you're thinking about dealing with Car City, it's wise to check how they handle complaints.

Car City earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Carcity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carcity.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Carcity.com you are considering visiting, which is associated with Car City, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a carcity.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Car City's website seems to offer jobs or career advice. While this can be a helpful resource.

Several mixed reviews for Car City have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Carcity.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Car City's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
  • Carcity.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The carcity.com may offer a niche product or service that is only of interest to a smaller audience.
  • Car City protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
T
6:58 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I started leasing the 2014 chevy cruise on june 4, 2020 a week later was the first time it went into the shop for the same things that are still wrong with it today there has been a major recall on the car from chevy gm dealer directly i've had it repeatidly in n out of the shop yet to really have anything resolved it's has left me stuck without a car along...

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ComplaintsBoard
T
1:54 pm EDT

Car City Leasing financing and fixing

I'm buying to 2006 dodge caravan from car city they sick I traded in my old car for it and got 1000 dollars for but the said 500 dollars down and the other would come off my payment they suck I have been paying 439 a month and only 150 goes towards the payment SCAM ATRTIST BULL. stupid my car broke down last week they told me I had to pay 500 dollars now they say that the repairs for what ever is wrong is not covered by the insurance that I'm paying for through them. All I wanted a a vehicle to get me to and from work and get my family around. But like everyone else I just want my money back now I have been paying them for 2 years almost 3. It was @ 9999 dollars but after looking at my agreement I have been paying 18000 dollars for it the Kelly blue book value when I started was 2600 dollars. STUPID STUPID STUPID SCAM ARTISTS BULL THEY WANT ME TO BE HAPPY THEY JUST WANT MY MONEY I WORK SO HARD FOR SCREW THEM. I WANT TO DRIVE THAT STUPID VAN THROUGH THERE FRONT WINDOW AND TELL THEM TO KEEP THE F ING THING.

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J
12:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

About 8 months ago I was shopping around for a new vehicle as needed third row seating. Car City had a truck that would fit my needs and the price was only $1000 above the listed blue book value so it seemed reasonable. I explained to both the sales rep and the person I worked with in signing the paperwork that this would something I wanted to do short term...

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ComplaintsBoard
J
5:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Car City Bad deal

I got a car from car city on 28th st.In grand rapids, mi. First I want to start by telling everyone that car city lets you lease the vehicle's and you are not buying them. I was told I was buying my car and latter found out it was a lease. My fault I should have went over the paper I was sighing better. I went to a bank after paying on the car for 14 months without missing a payment to re-finance and was told that no bank in michigan will re-finance a car city lease. I am mad because the sales person told me to pay on the car for 12 moths and get re-financed with a lower rate and I wouldn't have to pay 24.99%. The biggest reasons I wanted to re-finance is because the car I got from car city is junk. It has been in the shop 6 times in past 12 months. Its been looked at for a motor noise 3 or 4 times. I was told that if the motor is running they cant fix it. I have to wake up every morning and listen to the car. It sound like a tin can full of marble's. To make things better I paid for a 18 month warranty and it should be covered. There are lots of car lots that will help with bad credit or low down payment. Call around. Do not go to car ###,

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L
11:35 am EDT

Car City Stay away from this one

I went in to Car City Super Center in Lansing MI. to get what i thought was an honest dealership to get a good car an help a good report for my credit so it would help me. When i went in there i made them aware that i was really hesitant about getting a car from there the guy i was dealing with not once offered me any info on how it works getting a car not in the beginning the middle end. I made him aware i was sure i didn’t bring in 1500. a month i just passed my 90 days at one job an only worked part time at the other. Even thought there’s alot more i cant fit on here not enough room. Anyhow i knew i would have to put down a good amount i started out at 3000. an to lower my car payment i put down 500. more which i didn’t plan to do but they only dropped the payment by $1.05 from 310. to the whopping 308. big drop in payment NOT! Well once they rushed me threw the paper work . It was a Friday an when i got home an thought about it i got out my paper work an realized it was a lease agreement not a buyers agreement like i thought so i called an they weren’t open til Monday which when i got in there an spoke to the manager he offered me an extended warranty for free 12mon 12, 000 miles then i watched him retype my paper work an take it out of the 3500. i put down nice. Of course he thought i was stupid an said heres what else i can do for you i will give you a report of your credit for free even though i knew you could get it free anyway. But i like i said there’s a lot more bottom line i wish i had an attorney to take my case an help me win it an get all my money back.

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RestlessHeart
Madison, US
Aug 13, 2011 11:40 am EDT

How could you not know you signed a LEASE versus a purchase agreement? How old are you? WHY would you sign ANYTHING without reading and understanding EXACTLY what you were signing? You seriously need to wake up

ComplaintsBoard
B
9:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went in to Car City Super Center in Lansing MI. to get what i thought was an honest dealership to get a good car an help a good report for my credit so it would help me. When i went in there i made them aware that i was really hesitant about getting a car from there the guy i was dealing with not once offered me any info on how it works getting a car not...

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Overview of Car City complaint handling

Car City reviews first appeared on Complaints Board on Jan 18, 2011. The latest review Bought aTruck having Big Issues with Car City was posted on Dec 23, 2022. The latest complaint Bogus Lease Agreement was resolved on Nov 19, 2013. Car City has an average consumer rating of 2 stars from 9 reviews. Car City has resolved 2 complaints.
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  1. Car City contacts

  2. Car City phone numbers
    +1 (616) 249-2000
    +1 (616) 249-2000
    Click up if you have successfully reached Car City by calling +1 (616) 249-2000 phone number 0 0 users reported that they have successfully reached Car City by calling +1 (616) 249-2000 phone number Click down if you have unsuccessfully reached Car City by calling +1 (616) 249-2000 phone number 0 0 users reported that they have UNsuccessfully reached Car City by calling +1 (616) 249-2000 phone number
    +1 (866) 750-7479
    +1 (866) 750-7479
    Click up if you have successfully reached Car City by calling +1 (866) 750-7479 phone number 0 0 users reported that they have successfully reached Car City by calling +1 (866) 750-7479 phone number Click down if you have unsuccessfully reached Car City by calling +1 (866) 750-7479 phone number 0 0 users reported that they have UNsuccessfully reached Car City by calling +1 (866) 750-7479 phone number
    +1 (616) 724-2314
    +1 (616) 724-2314
    Click up if you have successfully reached Car City by calling +1 (616) 724-2314 phone number 0 0 users reported that they have successfully reached Car City by calling +1 (616) 724-2314 phone number Click down if you have unsuccessfully reached Car City by calling +1 (616) 724-2314 phone number 0 0 users reported that they have UNsuccessfully reached Car City by calling +1 (616) 724-2314 phone number
    More phone numbers
  3. Car City emails
  4. Car City address
    1515 28th St SW, Grand Rapids, Michigan, 49509-2707, United States
  5. Car City social media
Car City Category
Car City is related to the Car Dealers category.

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