The complaint has been investigated and
resolved to the customer's satisfactionResolved Auto One Acceptance / Citi Financial — payment on car loan
resolved to the customer's satisfaction
On March 23, 2010 Auto One Acceptance Corp which is now owned by Citi Financial deducted 100.00 out of our checking account. Yes we had a loan thru them, in 2000! The car had been traded in a number of years ago. Yet somehow they managed to remove money from our account (with no authorization from us to do so). After finding this on our checking account I called them not an easy thing to do Auto one Acceptance was bought by Citi financial a few years ago. Numbers to locate Acceptance one is 1*800*486*1750 if someone else needs to get ahold of them. Now I was instructed to fax them a copy of my statement showing where they removed the money from our account. As of today 4/13/10 I was told that a refund check would be sent out the 20th of April, almost a month later for a deduction on a vehicle that has been gone for years.