U.S. Department of Education Customer Service


U.S. Department of Education

400 Maryland Avenue, SW
District of Columbia
United States - 20202

Customer Support Phone Numbers

+1 800 872 5327(General Information) 1 0
+1 202 401 2000(Information Resource Center (D.C. Metro Area) 1 0
+1 800 433 3243(Federal Student Aid Information Center) 1 0
+1 800 621 3115(Defaulted Loans) 1 0
+1 800 557 7392(Loan Consolidation) 1 0
+1 800 647 8733(Fraud, Waste & Abuse Hotline) 1 0
+1 877 433 7827(Education Publications Center (ED Pubs) 1 0
+1 800 538 3742(Educational Resources Information Center (ERIC) 1 0
+1 800 421 3481(Office for Civil Rights (OCR) 1 0
Potomac Center Plaza (PCP)
550 12th Street, SW, Washington, DC 20202

Capitol Place
555 New Jersey Ave., NW, Washington, DC 20208

Union Center Plaza (UCP)
830 1st Street, NE, Washington, DC 20202

L'Enfant Plaza
490 L'Enfant Plaza, SW, Room 2100A, Washington, DC 20202

U.S. Department of Education Complaints & Reviews

U.S. Department of Education / intrusion

Jul 15, 2019

I have had my course study Medical Insurance Billing and Coding restructured with non required material. The best practice would have a represenative conduct a thorough investigation in person. Activites, Certification guidelines, and hackers or developers posing as instructors. There i...

U.S. Department of Education / brookline college loan debt

May 10, 2019

Hello my name is Elizabeth Barragan I am having trouble finding out about a school loan they say i have with Brookline college I never been to nor have I ever gotten a school loan but they took my taxes I was relying on to keep from becoming homeless again for a loan no one can answer me...

U.S. Department of Education / student loan

May 02, 2019

My wife and myself have made several attempts to resolve a fraudulent student loan that was filed by uei college representative in el monte ca. Paperwork has been filed and nothing has hapenned I have had my wages garnished and have paid for this loan that I have nothing to do with now I...

U.S. Department of Education / Continued attempt to ignore factual basis

Aug 18, 2016

On e. Promissory note of 360 dollars for a tour of a school. Two. The collection of a Pell grant when student was withdrawn prior to grant maturity per Pell student to be enrolled third semester ...ect. Student withdrawn at administration pulled name from board...

Department Of Education / robbery

Apr 09, 2013

The U.S. Department of Education is a governmental scam. I Advise anybody thinking of going to school to avoid them at all cost. I had a 20, 000 loan and after 6 years of being garnished 15% of my wages i still owe 19, 000 dollars. The U.S. Department of Education is worse than a loan shark they never plan for you to stop paying them.

US Department of Education / Fraudulent billing

Apr 29, 2012

In 1986-1988 I went to grad school. I borrowed approx 5000-7000.00. I paid back the loans and extra @13, 300.00 to NYHEDSC. In 1994 someone inflated the loans to 25, 000-30, 000, and the interests made it 64, 000.00. I demanded promissory notes that I signed for all that money. From...

US Department of Education / School loan payments

Feb 10, 2012

US Department of Education has not applied my December 2011 payment to my account. They have cashed my check (electronically) on December 19, 2011 but will not apply it to my account. It now shows I am delinquent which is incorrect. I have made all of my payments on time. I have spoken...

US Department of Education / Incompetent Help

Sep 23, 2011

I have recently started repaying my Federal student loans, as a result I had to submit tax returns and additional documentation. I first submitted all of the required paperwork by mail in June, 2011 by the deadline they gave me. In July, I received a letter telling me they never received...

U.S. Department of Education / Misapplication of Loan Payments


This is a very valid complaint as I too have $475 in misapplied payments and after months of letter writing, conference calls with banks and the Direct Loan Customer Service, I have been conversing with them since June of 2010. I sent a letter to all the officials of the US Dept of...

U.S. Department of Education / Workers Lie and Do Not Do Their Job/Delay in Consolidation-no good reason given


They continue to lie to us on the phone about the real status of our consolidation loans. First they tried to double our daughter's loan due amount..then they finally fixed that. Then they continue to come up with no real excuse why they are not released and finished in consolidating...

U.S. Department of Education / Horrible Loan Consolidation Service


I've been trying to consolidate my loan from ACS to Direct Loans since July 1st, when the new interest rates came out. Originally I was told the whole process would take a couple weeks, but whenever Direct Loans would send out the payoff amount request to ACS, ACS would never receive...

U.S. Department of Education / BEWARE OF Scheduled Payment Feature


I am currently in repayment of my loans from here and just this month decided to use their Scheduled Payment feature. Although i did change the date from the payment being deducted on the 26th of this month to another date earlier, (making sure to go in and cancel the payment scheduled for...

US Department of Education / Usury, unagreed upon monthly repayment amounts


I was recently duped into signing a "consolidation" agreement with GC Services, a collection agent for the U.S. Department of Education, to repay an initial student loan amount of about $21, 000 from 1989-1991. The original amount of the loan, with accrued interest, has now become $63...

US Department of Education / Americorps stipend!


I received an Americorps award in the fall of 2005. I then submitted paperwork to Direct Loans, US Department of Education to have my award check given to them towards my loan. In February, 2006 the award appeared in my Direct Loan account as coming through... but then in November 2007 it...

US Department of Education / Faulty loan records!


I repaid my college student loan in one lump sum payment within the first year after I graduated and before any interest was due. 6 years later when my credit report was pulled i order to qualify for a home loan, it showed the loan as NOT paid and accruing interest! Since then, I have...

U.S. Department of Education / Interest outstanding balance


I received a call from G.C. Services stating that they are contracted by the Department of Education to collect on the interest of a Bankruptcy from over 20 years ago. Even though when I spoke to a very helpful young lady, my questions are still having a puzzling answer. I fill...