AuthorHouse is a SCAM.
Bait-and-Switch tactics and downright lies.
Stay away from them!
So a salesperson by the name of Kathryn calls me after filling out an online form, tells me I can get my 1st photography book published by AuthorHouse for $1700 in a POD arrangement - and they'll throw in another book for free. (the standard arrangement these days, it seems)
We discuss the arrangments in detail. # of images, # of pages, etc. No changes in price, no issues.
So I sign up. Pay them 1/3 down & get a confirmation.
Then a call from Jeff. Soon to be my best buddy in getting my book published. Yay!
But wait! Jeff says I only get 50 images set for the package price. Anything over that is $10.00 each. NFW! That almost doubles the price of my book - and no one up till now has made a peep about extra charges.
So days go by. I leave at least 6 messages for Jeff, his boss Steve, Kathryn (the initial liar I spoke with) and Kevin's assistant, Vicky. Every time I call, I'm told whomever I'm calling for is at lunch.
No response to voicemails.
No response to emails.
These people are a complete rip-off and I wish I'd researched them more thoroughly.
I recommend filing a complaint with the Indiana Attorney General if they've screwed you.
Do not use this self-publishing scam company! They advertise to be the top or best in their field, they offer deals at end of quarters, they offer so much marketing, media promises, and make themselves out to be some sort of dream company. They are not.
First, you do not control any price. They give you a minimum that you will have to be above or at---and this will nullify your chances of being in a bookstore. I had no choice but to sell my book at 30.85 hardcover or higher, unless it was throught THEIR site. They did not want to print the price on the book either, why would they? I had to fight to even get that, and they conveniently forgot it on subsequent releases.
Second, their design teams are giong to make lots of errors, mess things up, and you will only get a few free corrections---then you will be paying and paying for future corrections and errors of their own making. They are like the crafty auto shop guy who guarantees your return.
Third, get ready for no spotlight, no images of your book, it won't go to where you want it, it will never be in a big bookstore, and it will take forever. Distributors and bookstore reps do not like authorhouse, its people, or the prices. Their people change "departments" every month, so you or anyone else can not keep up or keep track or stick some blame to anyone. You will not even get placement on their site, the right category, or get any press that you achieve posted. They will sell you on their distribution power and company portfolio, but check and see if any books are truly in a store...good luck.
Fourth, their marketing is all self-owned, phrased falsely, and not what you think or they tell you. They have Radio, Mass Marketing, National Media Plans, 10 Million Email Blasts, and Newswire Plus plans...garbage handled by garbagemen who just took your money to the cleaners. Toginet Radio is not a radio station, its the internet and they pay for the programming that no one will listen to. Ever received and email blast from them? Nope, and I know of no one who has. National Plans? Funny, I paid nearly 6000 dollars and got two local newspaper interviews from people I knew, and all the book sales were local friends and family. Do not market with them, it is a complete scam.
Fifth and lastly, they will inundate you with more marketing, more deals, and give your email to others. It will never stop, and they do not care, you are a number, an author number, a book number---forgotten quickly by people who are hoping to take your money over and over. They will not sell one book, talk to any stores, or make you or the book happen. Go somewhere cheap, buy 5000 copies of your own book, sell them on the corner---you will save money and do better than wasting time and money with AuthorHouse.
RE: REFUND OF MONEY PAID FOR PUBLISHING
On August 23rd 2010 I sent a sum of Kenya Shillings 103, 217.15 to Authorhouse Publishers in UK for the publication of two books - DYING FOR PRESIDENT and A PLACE TO CALL HOME and since then nothing has happened.
My Email messages to consultants Jennifer Nino and Demond Jefferson regarding the publication of the manuscripts has not borne any fruits at all.
I am therefore asking you and your esteemed office to help ask Authorhouse management to refund the above amount of money as soon as convenient.
I hope my humble request will ultimately meet your sympathetic consideration. I must say I am sorry for any inconvenience that my request may cause to you and your establishment.
Dr. Tom O'Okoyo
Moi University, Nairobi Campus, Nairobi Kenya.
They stole more than $2017 from my MasterCard. Though they admitted that they received ALL the money they asked for, the book's material, and a clear statement that they will publish my book; they vanished and never published anything for me.
I WISH I had spent a few minutes to read other victims' comments. Please beware and don't send them any money. I am convinced now that the few positive comments about their so-called credibility are written by their associates. Beware of their many tentacles in London (UK)and in Indiana (USA).
Let me tell you something about author house. I am an autor myself and i made the HUGE MISTAKE of believing that Author House were a company of credit, i submitted my details and began my submission process includding giving them my card details. On suspicsions they were a scam i called my publishing consultant and i was polite however on hearing that i had decided that i was going with a different company she hung up on me! I called their finance department and they stated that they could not cancel anything without her approval as she would have to seek aproval from the company. I have rang her several times, left messeges etc and now the phone number is unrecognised. DO NOT PUBLISH WITH THESE PEOPLE!!NEVER!!
I have written, "Acts of War: JESUS/ALEXANDER & "JFK, "" which cost me out-of-pocket over six-thousand...
To my utter misfortune, I became acquainted and started to use the services offered by 1stBooks publishers now known as Authorhouse, and published my first two books in 2003. At the time, I detected no problem with their services and accepted that being my work was academic, would not sell many copies. I decided to publish my third book with them, a large 2 volume edition in 2008, and due to the reviews and publicity received, and the professors that contacted me personally, I became fully aware of the university libraries and public libraries who processed my work into their establishments, or were interested in my work.
However, I noticed the first major discrepancy in their promises was that if I turned my manuscript in within a certain time frame, I would receive fourteen free copies of my work when it was printed.
I e-mailed my text, and mailed my contract via snail-mail two weeks before the deadline, I know it arrived on time—I live in Europe, and mail does not take longer than 4 to 8 days to arrive in the US, however, they could not honour the free copy agreement as they hadn't received the contracts on time. They never mentioned the agreement included receiving the contracts, just the manuscript. I received just my usual free review copy of each volume. I decided to let the matter go.
Then, they have a very careless attitude with other aspects of their services. For example, their Press Wire program that sends your Press Release electronically to 14, 000 media outlets. Where did I find my academic books being promoted? In the financial sections of these media outlets, and not to my target audience found in the academic, history, biography, or even literature, areas.
(I also discovered my university level academic book on classical music categorised as a “children's book”.)
However, the major problems developed with royalty accounting. I began keeping a record of the copies available of my new two-volume work at Amazon US, UK, Canada, and their Marketplace vendors. (This is practically the only way you can discern how many books may be selling in the public domain.) Considering this is Print On Demand, when a number of available copies drops, you can expect it to be a sale since stores have no reason to keep raising and dropping the numbers unless they make a sale and then re-list the book. (For the record, I withdrew all my publications from Authorhouse June 14th 2010.)
Authorhouse's numbers were way below the daily tallies I kept from the Amazon numbers, they only reported between 10% and maybe up to 20% of the sales on any given quarter. Today for example, I received the worst report yet: they reported only 1 copy of Volume One sold in the second quarter (April 1 to June 14th, the time I withdrew mypublications from them), and only 3 copies for Volume 2. According to my numbers from the Amazon rankings and marketplace sellers in the US, Canada and UK: 28 copies of Volume 1 sold, and 27 of Volume 2. Therefore they have reported only 4% of the sales, and they obviously are pocketing the rest. And this does not include other sales that may have been made through other sellers like Barnes and Noble, etc.
However, there is no way to be compensated for these discrepancies, Authorhouse demands you provide receipts of all sales as proof of your claim—how on earth do you track such receipts? Authorhouse knows it's an impossibility. Of course, Nielsen Book Scan offers sales report services, but you cannot use them to reclaim royalties, or display or disclose your sales report to any third party as Nielsen deems such action a breach of trademark confidentiality and would possible incur a lawsuit.
The simplest answer would be to cancel all contracts with Authourhouse, but this is not as easy as they make it out to be. To date, they continue to reassure me my books are no longer in print, but as I have discovered today (September 7), they are still listed with UK wholesale distributors as available within 5 days asPrint on Demand, so they are technically still available by Authorhouse illegally.
1st Books / Authorhouse in my estimation is the most disreputable company allowed to carry on a business offering a sham service to the public, robbing authors of the fruits of their labours. Surely they are required to have a business license to operate as all other businesses? How can any state issue a license and continue to allow such a rogue business like this to continue? They are operating on such a large scale, and if they are doing this to every author, then one must consider the possibility they are committing grand larceny on a massive scale. They claim to have thousands of authors with their company.
Authors Beware: if you are considering publishing your book using Print On Demand, stay well away from this company. Even if they paid all the royalties, they do little or nothing to help promote your work, but expect you to pay additional hundreds and even thousands for various promotion packages that provide little if no results. For those of you poor authors who now hold a contract with Authorhouse publishing your work, my sympathies go out to all of you.
To my utter misfortune, I became acquainted and started to use the services offered by 1stBooks publisher...
Has anyone received any information that Authorhouse is going to file for bankruptcy? They have stopped responding to any communications. I would like to know since I do have funds tied up with them.
if you are reading the complaints board then you to have been a victim of authorhouse and their scam, you can contact the attorney general in illinois and file a complaint against authorhouse.at attorney general of illinois.com its time for all us author to take a stand against authorhouse and stop them from scaming all us authors.
The finished book is top notch but they will really get you in the pocket book. I recently was told that 28% of my royalties were being withheld because they did not have my social security number on file. This information was provided to them in December of 2009. I provided the information again last week and they now say that the royalties cannot be refunded to me. Also, when I paid the initial fees for publication I specifically asked if there were any "hidden costs" for shipping and such of books that were included in my package. I was told there were no other charges. When I didn't receive the books that were included in my purchased package I contacted them and was told that I would have to pay the shipping. They make very nice books but they rip you off any way that they can and when you question this they just write off your concerns and say that there is nothing that can be done to correct the problem.
Hey Wes or Dave, both of you go to hell! We all know you were sent here by AuthorHouse/Xlibris/iUniverse to cause division and derision. You already know that I'm fairly well known so your arguments are first class grade A b/s! AuthorHouse is a crooked company and now that the D.A. in Indiana is investigating them, all of us need to give them all the support he needs and prevent a behind the scenes under the table payoff if that' s possible (and I'm not saying the D.A. can be bought). But I have no doubt that if AuthorHouse can pay somebody off that they will do it. Instead of planting these people online to try an explain away the theft of our monies they would save themselves a lot of trouble if they would just pay us our money then they wouldn't have to explain crap! So save your lame and stupid explanations, save your frickin' breath and just pay us the money we are owed or surely as God lives and give us life and breath He will bring you down to your knees! Without us you wouldn't have a business! Even if you paid us our money, you would still collect substantial profits per the agreements! But if we have to go to every company you deal with and turn over records and books, this thing is set in motion and we won't stop until we either get our money or see all of you in jail where you belong! Now take that back to your bosses at AuthorHouse because they have surely committed a crime by stealing our royalties!
AUTHORHOUSE ILLEGAL SCAM UNCOVERED.
Last year Tony Liddicoat sacked 'authorhouse publishing company' who he had paid handsomely for publishing his book, "Five Bells " ~ Job Done. A Divers Story. During his association with them he published his book which became very well received and reviewed by over 25 major journals around the world. The RRP of the book was £9.90. For each book sold he received £1, 88. Authorhouse kept
the remainder, [£8. 11] This went on for over a year before he realised something must be wrong. When serious outlets asked to sell the book, they were told by 'authorhouse' that they had to pay the RRP, which of course meant they could not earn any money at all. He learnt about the outlets discount for new books which range between 35% and 65% of the RRP. Tony Liddicoat was informed by 'authorhouse' that if he wished for his books to be sold by major outlets then there was a fee payable, [approx £500 annually, for each outlet, !]]
He could not afford to do this and continued being paid the £1, 88 per copy, During this time he was lied to, his private mail was intercepted and opened and his requests for clarification to 'authorhouse ' were ignored.
He then re printed his book with a new ISBN number and published the book himself. He is now the only legal publisher of his book and has been for over a year, However even though he received assurances from 'authorhouse' that they would stop selling and supplying the book, his books were still being printed,
advertised and sold without his knowledge or consent. He realised this when he received unexpected 'royalties' [ in itself a rarity without having to chase them] The royalties were for books sold by 'Amazon'
who had been given the pdf file of the book by authorhouse, to print their own copies and sell them on demand or when they wanted. [Without the Authors knowledge or permission ] The 'royalties' offered were the £1, 88 per book. Which means that the cosy little arrangement between 'Authorhouse' and 'Amazon' where they print and sell their own copies and were quite happy to give the author £1.88 per copy and keep the remainder for themselves. Now this is against the law. When he contacted 'authorhouse and asked what on earth is going on. he was told that it was human error and he has no cause for complaint as I had been paid the pittance of £1.88 per book.
This information is being forwarded to the legal authorities in the UK and every blog site known, enable the unsuspecting to know just how 'authorhouse 'operate. It is a scam and if you multiply this by the 60, 000 authors they say they have 'published' then it is a huge sum.
BE WARNED ~ BE ADVISED.
AUTHORHOUSE ILLEGAL SCAM UNCOVERED. Last year Tony Liddicoat sacked 'authorhouse publishing...
For all the authors who have been scammed by Authorhouse you can file a complaint with the state general attorney of Indiana you go to consumer complaint form.htm do it now so authorhouse can"t scam anyone else. good luck.
I've read the postings about royalites and invite any author who would like more information about their royalties or number of books sold through AuthorHouse or iUniverse to contact me directly at kgray at authorsolutions dot com.
We can provide you with a books printed report which will show how many of your books have been printed. Sales through retail channels, other than through the iUniverse or AuthorHouse Web sites, can take several months to be reported; but they are all reported.
We have no interest in "keeping" royalties from our authors. Our interest as well as our authors' interests are best served when they are satisfied with their publishing experience. We certainly would not sacrifice this satisfaction for a few dollars.
I would caution anyone from putting too much stock in complaints submitted by posters with anonymous or false surnames. We will investigate any issue from a author who submits their name, publisher (AuthorHouse or iUniverse), title of book and specific issue. Thank you.
Kevin A. Gray
PR Manager, Author Solutions, Inc.
kgray at authorsolutions dot com
I know my book is selling good, I'm just not making any royalites off of it. I see where lots of people have bought it but I don't get anything but about 2.30 off of each book. I don't know why someone doens't do something about this. I've complained to the BBB and the Attorney General and they have done nothing. They say the author gets 50 percent of the royalties, but that's a lie. They also say what you see there on your sales does not include sales from bookstores and amazon. Well that's a lie. I know many are making money off my book that I NEED to live on. I'm on social security disability and I NEED that money. Do they care? NO. DON"T DO BUSINESS WITH AUTHOR HOUSE OR IT"S SISTER COMPANIES. Word Clay. Author Solutions and other. They will take your money and act like it's your fault that you don't get more. They know how to legally cheat you. They can change those documents in their favor.
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