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Complaints & Reviews

Authorhouse — non payment of royalties

I don't know about AuthorHouse filing for bankruptcy but I do know that my book Mound Bayou is being...

Authorhouse — scam artist

Beware authorhouse are scam artist class action lawsuit, need people Hello, i want authorhouse/iuniverse. Why...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Authorhousecomplaints

Let me start by saying that I am a former employee of Authorhouse. My position was terminated because labor is cheaper elsewhere (not their stance, but it's the reality). Therefore, if anyone has a right to dislike them, it's me.

Many complaints I've read range from royalties to "they want me to buy other services". I read one complaint that was valid and that involved an employee going to a "casual dinner" with a potential author. That's a legitimate complaint. To the rest of you, you have yourselves to blame for any issues you may have. Perhaps you should have asked more questions.

Authorhouse is a business. Do you really expect them to care if your book does well? Granted, there are several employees that actually care. And let's be honest, if your book sells, Authorhouse still gets a portion of that. But, the bottom line is THE BOTTOM LINE.

One of the things you're told is that, unless you pay for editing, Authorhouse will print exactly what you send them. Judging from some of the complaints I've read, you should have paid an editor or Authorhouse to edit your book. I'm no grammatical genius. But, if I was going to have a book out there with my name on it, you can bet I would have had it edited. Authorhouse is not in the business of telling you if your book is any good. They're in the business of giving everyone a chance to be published. Do you really think Sarah Palin teaches English on the side for extra cash? NO! I'm sure she had a whole team of editors go through her book. Having said that, even an english teacher has someone else edit his/her work. If you don't believe me, shop your book around for 6 months. Better yet, make it two years. IF you get someone in the industry to read it, CONGRATULATIONS! They'll be sitting in their office laughing at you because you don't know the difference between two, to and too.

At Authorhouse, we were urged to "sell the dream". Do you know why that is? 2% of authors are successful. 2%! If your book really is that good, you will be in that 2%. It will take A LOT...I'll say it again...It will take A LOT of effort and money on your end to make this happen. If it was easy, everyone would be doing it.

I know I haven't addressed all of the complaints. That would take forever. And, let's be honest, nobody would read this entire post if I did. If you feel you have a LEGITIMATE complaint, I urge you to comment on my post. I promise I will answer you.

If you are looking to publish a book, please ASK QUESTIONS regardless of how silly you think they are. You don't want to be that guy who gets proven wrong.

In closing, Authorhouse is the best of what's out there. You have no idea how much it pains me to say that given how I was treated. Happy publishing. I wish you nothing but the best.

P.S.
Here is a little sales 101 for you. http://dictionary.reference.com/browse/gump

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    • St
      STUnderdahl23 Jun 27, 2011

      I want to post here to say that I completely agree with everything you said above. I've published three books with a traditional publisher and decided to try out the self-publishing route. Despite reading some bad things about Authorhouse, I felt their advertising read true and they were running a promotion whereby I could get a much more comprehensive package for a lesser package price, so I went with them. The time between uploading the (complete, fully-edited) manuscript to holding a book in my hand was one month to the day. Although I didn't always like being handed off from representative to representative for each phase of the project, every person I dealt with was professional, responsive, and able to answer questions. I think it really helped that this wasn't my first rodeo so I knew how to write up my own cover copy, to request a dedication, to ask that my website address be included, etc. They will lead you forward to some extent, but you are really the one in charge of how your book turns out. I found my own cover-art on Etsy.com and arranged a contract with the artist to use it, and the cover designer from Authorhouse did a fantastic job from there. I think that one of the most important thing is to go through the proof manuscript with a fine-tooth comb or you have no one but yourself to blame for typos, inaccuracies, etc., because you were the one who left them in there. Also, if you think that they are going to throw themselves into marketing your book, you are wrong; if you want people to know about your book, you are going to have to be the one doing that legwork unless marketing and publicity are part of the package for which you have PAID. It's a business, people: Authorhouse is selling you a service and various attached services, and there's no reason you should expect that they will do anything beyond what you pay them for no matter how fabulous you THINK your book is. Indeed it might be fabulous, but unless people find out about it and read it, no one will ever know. That means you have to give books away, arrange signings at bookstores and street fairs, do readings and contact your local newspaper to see if they'll review it. I did all of this even for the three books that I published through a traditional publisher, and my books have sold over 10, 000 copies, largely because of my own efforts. That's just the reality of the literary world; unless you're Nicholas Sparks or J.K Rowling, you will be the one setting up your own appearances and doing the bulk of your marketing. If you think it's any different, you may as well just staple your money together and call THAT your book!

      0 Votes

    Authorhousenothing back from my investments

    in 2006 i had a book publish from autorhouse. i pay them about 600 dollars for my book to be publish. i thought i was going to make plenty of money for my book. i got my first check from them and my pay was less then 3 dollars. i only had one book sold. the sell price of the book was about 17 dollars and i only got back less then 3 dollars. i was very disapointed. i had 2 more books sold. i didn't make 10 dollars. last year i invested about 700 dollars for interviews and on line reading. i had only 4 interviews. i haven't seen a cent from them. they told me that i can do an infomercial for 10000 dollars. i was pressure to pay them 1000 dollars. i was to pay them by installments. so i slam on the brakes. i went to the bank to stop the payment to them. now that money is in dispute. they have employees that are better sales people than me. that is if they use that talent the right way. i am not a sales person. for my last place of employment i was sent to work at this place by manpower. i work with them for about 7 months under manpower. then i was hired in. i got my job by my performance not my salesmanship. right now i am retired and don't have the money to waste for these investments and get nothing in return.

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      • Ma
        margaret Tak Jul 02, 2014

        Your complaint is correct I have paid a lot of money with no royalty checks in over two years. I feel this is the best solution to stop this scam of people being cheatedout of money.

        0 Votes
      • Ma
        margaret Tak Jul 02, 2014

        how can I find a way to file a lawsuit against Authorhouse publishers?

        0 Votes
      • Ch
        Chris Mcleod Apr 06, 2011

        Hello, my name is Chris
        I want to file a class action suit against iuniverse/Authorhouse their parent company we have a two year time limit. I have pleny of solid evidence. By the way a class action is the only way to go if we want to procure non payment of royalties and theft.
        Thanks Chris [email protected]

        0 Votes

      Authorhousescam

      AuthorHouse is a SCAM.
      Bait-and-Switch tactics and downright lies.
      Stay away from them!

      So a salesperson by the name of Kathryn calls me after filling out an online form, tells me I can get my 1st photography book published by AuthorHouse for $1700 in a POD arrangement - and they'll throw in another book for free. (the standard arrangement these days, it seems)
      We discuss the arrangments in detail. # of images, # of pages, etc. No changes in price, no issues.
      So I sign up. Pay them 1/3 down & get a confirmation.
      Then a call from Jeff. Soon to be my best buddy in getting my book published. Yay!
      But wait! Jeff says I only get 50 images set for the package price. Anything over that is $10.00 each. NFW! That almost doubles the price of my book - and no one up till now has made a peep about extra charges.
      So days go by. I leave at least 6 messages for Jeff, his boss Steve, Kathryn (the initial liar I spoke with) and Kevin's assistant, Vicky. Every time I call, I'm told whomever I'm calling for is at lunch.
      No response to voicemails.
      No response to emails.
      These people are a complete rip-off and I wish I'd researched them more thoroughly.
      I recommend filing a complaint with the Indiana Attorney General if they've screwed you.

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        • Co
          coryh Sep 27, 2015

          Honestly this company is disgusting... I have attached the internets calculator for my book, a path of diamonds, and they claim the calculator is lieing... That's proof of either tax evasion or wire fraud and I want authorhouse arrested... I'm over here starving and about to be homeless because of this company and their criminal activities.. How is this publisher not in jail yet guys with a calculator like this made public? I wish the government would do the right thing and stop authorhouse so they cant steal any more of our money.. I'm literally crying over here because of all my stolen dreams and I hope authorhouse gets indicted for contract fraud, tax evasion, or wire fraud...

          Comments

          0 Votes
        • Ch
          Chas Winston Jan 03, 2013
          This comment was posted by
          a verified customer
          Verified customer

          My experience with AuthorHouse was a costly nightmare. As a matter of policy, AuthorHouse won't disclose the royalty rate it will pay authors or the estimated publication cost of a book, even when asked directly. Royalty rates can't be found on their website and employees wouldn't disclose them when I asked. I was told by AuthorHouse that this type of basic information cannot be provided until after your book is formatted. HERE IS THE CATCH: buried in Schedule A of the AuthorHouse contract is a cancellation policy that says the author is responsible for 75% of the publishing package you signed up for once formatting STARTS! Only after the formatting began was I told the royalty rate was LESS than 10% (for comparison, this is not even half of what CreateSpace offers) and the book's price (which AuthorHouse sets) was so much higher than its competitors it made the book unmarketable. Other publishing companies will provide you an estimated price and an estimated royalty BEFORE you sign up. AuthorHouse, on the other hand. requires you commit to 75% of the deal before telling you the bad--and costly--news.

          0 Votes
        • An
          anonymouse_anonymous Jul 02, 2011

          I did my own bit of research and went to their website. If you check the website, the Pinnacle package are for books with black & white images. If you were going to use colored pictures, then you should have gotten a package for color. Check the website. I think it's a matter of not reading what you're paying for and what you're getting for what you're paying for. Just my opinion, though.

          0 Votes
        • El
          elizabeth kurtz Nov 18, 2010

          I have paid for a pinacle package 1 year ago that I was told would include 50 colored photos at no extra cost. Not true I find out today. I get 10 black and white at a cost of 5.00 each. And I had also found out that I have to pay an additional 1100.00 to 1500.00 for advertising. I am going with Exlibrus who offers me a great deal, a half price package with no additional cost for advertising and unlimited black and white photos. and the royalties are 50%. Well my main complaint is that I have not signed a contract with authorhouse. I have only a book id number and an author id number. I was told prior I would get a refund if I chose not to publish, rather changed my mind which I did. Now my newly appointed consultant Branden Drake tells me I receive no money back. I reminded him that his company has done NO WORK ON MY BOOK. He then told me to discuss the matter with my original consultant who is Mr. Gerry Shyrock. I left him a message and I hope that I can write him a great review. If not I will hound them and contact the better business beareau in Indiana.

          0 Votes

        We are here to help

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        Authorhousewarning!!!

        Do not use this self-publishing scam company! They advertise to be the top or best in their field, they offer deals at end of quarters, they offer so much marketing, media promises, and make themselves out to be some sort of dream company. They are not.

        First, you do not control any price. They give you a minimum that you will have to be above or at---and this will nullify your chances of being in a bookstore. I had no choice but to sell my book at 30.85 hardcover or higher, unless it was throught THEIR site. They did not want to print the price on the book either, why would they? I had to fight to even get that, and they conveniently forgot it on subsequent releases.

        Second, their design teams are giong to make lots of errors, mess things up, and you will only get a few free corrections---then you will be paying and paying for future corrections and errors of their own making. They are like the crafty auto shop guy who guarantees your return.

        Third, get ready for no spotlight, no images of your book, it won't go to where you want it, it will never be in a big bookstore, and it will take forever. Distributors and bookstore reps do not like authorhouse, its people, or the prices. Their people change "departments" every month, so you or anyone else can not keep up or keep track or stick some blame to anyone. You will not even get placement on their site, the right category, or get any press that you achieve posted. They will sell you on their distribution power and company portfolio, but check and see if any books are truly in a store...good luck.

        Fourth, their marketing is all self-owned, phrased falsely, and not what you think or they tell you. They have Radio, Mass Marketing, National Media Plans, 10 Million Email Blasts, and Newswire Plus plans...garbage handled by garbagemen who just took your money to the cleaners. Toginet Radio is not a radio station, its the internet and they pay for the programming that no one will listen to. Ever received and email blast from them? Nope, and I know of no one who has. National Plans? Funny, I paid nearly 6000 dollars and got two local newspaper interviews from people I knew, and all the book sales were local friends and family. Do not market with them, it is a complete scam.

        Fifth and lastly, they will inundate you with more marketing, more deals, and give your email to others. It will never stop, and they do not care, you are a number, an author number, a book number---forgotten quickly by people who are hoping to take your money over and over. They will not sell one book, talk to any stores, or make you or the book happen. Go somewhere cheap, buy 5000 copies of your own book, sell them on the corner---you will save money and do better than wasting time and money with AuthorHouse.

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          • De
            Dewan V. Selvam Mar 23, 2011

            Hi Authors and Readers of Author House, I am an emerging writer in India, I have written three poetry books in English and one in history which is a small book. I wish to make my books to be published in Author house, in spite of my effort for self publishing. Is there any other publishing house to make my books published free of cast? Dewan V. Selvam.

            0 Votes

          authorhouse uk publishing company — submitted manuscripts and money paid for publishing

          RE: REFUND OF MONEY PAID FOR PUBLISHING On August 23rd 2010 I sent a sum of Kenya Shillings 103, 217.15 to...

          Authorhouse — theft

          They stole more than $2017 from my MasterCard. Though they admitted that they received ALL the money they...

          Authorhousehuge scam

          Let me tell you something about author house. I am an autor myself and i made the HUGE MISTAKE of believing that Author House were a company of credit, i submitted my details and began my submission process includding giving them my card details. On suspicsions they were a scam i called my publishing consultant and i was polite however on hearing that i had decided that i was going with a different company she hung up on me! I called their finance department and they stated that they could not cancel anything without her approval as she would have to seek aproval from the company. I have rang her several times, left messeges etc and now the phone number is unrecognised. DO NOT PUBLISH WITH THESE PEOPLE!!NEVER!!

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            • Al
              AlanK Mar 24, 2011

              Has anyone been set up with a movie company to produce a movie of the book they published? Sounds fishy to Me. AlanK

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Authorhouse — theft of cash

            I have written, "Acts of War: JESUS/ALEXANDER & "JFK, "" which cost me out-of-pocket over six-thousand...

            Authorhouseroyalty rip off

            To my utter misfortune, I became acquainted and started to use the services offered by 1stBooks publishers now known as Authorhouse, and published my first two books in 2003. At the time, I detected no problem with their services and accepted that being my work was academic, would not sell many copies. I decided to publish my third book with them, a large 2 volume edition in 2008, and due to the reviews and publicity received, and the professors that contacted me personally, I became fully aware of the university libraries and public libraries who processed my work into their establishments, or were interested in my work.

            However, I noticed the first major discrepancy in their promises was that if I turned my manuscript in within a certain time frame, I would receive fourteen free copies of my work when it was printed.

            I e-mailed my text, and mailed my contract via snail-mail two weeks before the deadline, I know it arrived on time—I live in Europe, and mail does not take longer than 4 to 8 days to arrive in the US, however, they could not honour the free copy agreement as they hadn't received the contracts on time. They never mentioned the agreement included receiving the contracts, just the manuscript. I received just my usual free review copy of each volume. I decided to let the matter go.

            Then, they have a very careless attitude with other aspects of their services. For example, their Press Wire program that sends your Press Release electronically to 14, 000 media outlets. Where did I find my academic books being promoted? In the financial sections of these media outlets, and not to my target audience found in the academic, history, biography, or even literature, areas.

            (I also discovered my university level academic book on classical music categorised as a “children's book”.)

            However, the major problems developed with royalty accounting. I began keeping a record of the copies available of my new two-volume work at Amazon US, UK, Canada, and their Marketplace vendors. (This is practically the only way you can discern how many books may be selling in the public domain.) Considering this is Print On Demand, when a number of available copies drops, you can expect it to be a sale since stores have no reason to keep raising and dropping the numbers unless they make a sale and then re-list the book. (For the record, I withdrew all my publications from Authorhouse June 14th 2010.)

            Authorhouse's numbers were way below the daily tallies I kept from the Amazon numbers, they only reported between 10% and maybe up to 20% of the sales on any given quarter. Today for example, I received the worst report yet: they reported only 1 copy of Volume One sold in the second quarter (April 1 to June 14th, the time I withdrew mypublications from them), and only 3 copies for Volume 2. According to my numbers from the Amazon rankings and marketplace sellers in the US, Canada and UK: 28 copies of Volume 1 sold, and 27 of Volume 2. Therefore they have reported only 4% of the sales, and they obviously are pocketing the rest. And this does not include other sales that may have been made through other sellers like Barnes and Noble, etc.

            However, there is no way to be compensated for these discrepancies, Authorhouse demands you provide receipts of all sales as proof of your claim—how on earth do you track such receipts? Authorhouse knows it's an impossibility. Of course, Nielsen Book Scan offers sales report services, but you cannot use them to reclaim royalties, or display or disclose your sales report to any third party as Nielsen deems such action a breach of trademark confidentiality and would possible incur a lawsuit.

            The simplest answer would be to cancel all contracts with Authourhouse, but this is not as easy as they make it out to be. To date, they continue to reassure me my books are no longer in print, but as I have discovered today (September 7), they are still listed with UK wholesale distributors as available within 5 days asPrint on Demand, so they are technically still available by Authorhouse illegally.

            1st Books / Authorhouse in my estimation is the most disreputable company allowed to carry on a business offering a sham service to the public, robbing authors of the fruits of their labours. Surely they are required to have a business license to operate as all other businesses? How can any state issue a license and continue to allow such a rogue business like this to continue? They are operating on such a large scale, and if they are doing this to every author, then one must consider the possibility they are committing grand larceny on a massive scale. They claim to have thousands of authors with their company.

            Authors Beware: if you are considering publishing your book using Print On Demand, stay well away from this company. Even if they paid all the royalties, they do little or nothing to help promote your work, but expect you to pay additional hundreds and even thousands for various promotion packages that provide little if no results. For those of you poor authors who now hold a contract with Authorhouse publishing your work, my sympathies go out to all of you.

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              • Ni
                Nigel Edward Lord May 15, 2012
                This comment was posted by
                a verified customer
                Verified customer

                I am also in the same position as the two authors above. I published in August 2011 and have received no royalties at all! I am very interested in joining a class action suit with Karen Joan McWilliams, [email protected], [email protected], [email protected] and any others who can join. There must be hundreds of us out there! I hear that Kamber Edelsen of Chicago is a law firm that is interested in Authorhouse. I can be emailed on [email protected]

                0 Votes
              • Ka
                KAREN MCWILLIAMS Oct 10, 2011

                I TOO PUBLISHED THREE BOOKS WITH AUTHORHOUSE AT THE TIME THIS AUTHOR DID. I HAVE THE SAME COMPLAINTS HE DOES, SO I AM TRYING TO GET TOGETHER A CLASS ACTION SUIT FOR AUTHORS FROM AUTHORHOUSE. IF YOU ARE INTERESTED LOOK ON MY FACE BOOK PAGE AND YOU WILL SEE MY E MAIL. PLEASE LET ME KNOW IF YOU ARE ON BOARD. THANKS. I'M LOOKING FORWARD TO MEETING MORE AUTHORS. KAREN JOAN MCWILLIAMS FACE BOOK.

                0 Votes

              Authorhouse — authors beware: royalty ripoff

              To my utter misfortune, I became acquainted and started to use the services offered by 1stBooks publisher...

              Authorhouse — maybe going out of business

              Has anyone received any information that Authorhouse is going to file for bankruptcy? They have stopped...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Authorhousebook publisher

              if you are reading the complaints board then you to have been a victim of authorhouse and their scam, you can contact the attorney general in illinois and file a complaint against authorhouse.at attorney general of illinois.com its time for all us author to take a stand against authorhouse and stop them from scaming all us authors.

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                • Os
                  O SULLIVAN Dec 13, 2012
                  This comment was posted by
                  a verified customer
                  Verified customer

                  IS possibility received the PRIVATE ADRESS OF CUSTOMER PO FRANCOIS L NOUVION 32 _ who is a friend private who is the writter of the book ASILE HEREDITAIRE : THE LIFE AND CAREER OF JOHN O SULLIVAN
                  FRANCOIS NOUVION leave in philippines but i have forgot his address to philippines !!!
                  ref of shipping order is [protected]-203484UK from book sales operations author house 1663 Liberty drive suite 2002 Bloomington ins [protected] - united states - 812.339.6000 x5025
                  Order of 10/12/2012

                  Thans a lot your answer
                  Miss O SULLIVAN Colette st cloud FRANCE

                  0 Votes
                • Bo
                  books Apr 16, 2010

                  to all you people defending authorhouse are you really authors or emplyees of authorhouse? by the way to all the skeletons coming out of the closet ratterling your jawbone shut up because your not making any sense to all the real authors who have been scammed by authorhouse you can contact the state general attorney of indiana all you need to do is google the state general attorney of indiana.good luck

                  0 Votes
                • Bo
                  books Mar 20, 2010

                  There are sixty one complaints against Autherhouse yet the state general attorney has done nothing about these complaints I guess you can say one hand washes the other.

                  0 Votes

                Author Houseout to get your money

                The finished book is top notch but they will really get you in the pocket book. I recently was told that 28% of my royalties were being withheld because they did not have my social security number on file. This information was provided to them in December of 2009. I provided the information again last week and they now say that the royalties cannot be refunded to me. Also, when I paid the initial fees for publication I specifically asked if there were any "hidden costs" for shipping and such of books that were included in my package. I was told there were no other charges. When I didn't receive the books that were included in my purchased package I contacted them and was told that I would have to pay the shipping. They make very nice books but they rip you off any way that they can and when you question this they just write off your concerns and say that there is nothing that can be done to correct the problem.

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                  • Gl
                    Gloria Crabtree Apr 07, 2012
                    This comment was posted by
                    a verified customer
                    Verified customer

                    If you are wanting to sue Authorhouse Contact Attorneys Eric, Vaughn, Flam out of
                    New York ([email protected]) they are looking into taking the case. It's about time
                    someone helped all the Authors that have been scammed.

                    0 Votes

                  Authorhousetheft of royalties

                  Hey Wes or Dave, both of you go to hell! We all know you were sent here by AuthorHouse/Xlibris/iUniverse to cause division and derision. You already know that I'm fairly well known so your arguments are first class grade A b/s! AuthorHouse is a crooked company and now that the D.A. in Indiana is investigating them, all of us need to give them all the support he needs and prevent a behind the scenes under the table payoff if that' s possible (and I'm not saying the D.A. can be bought). But I have no doubt that if AuthorHouse can pay somebody off that they will do it. Instead of planting these people online to try an explain away the theft of our monies they would save themselves a lot of trouble if they would just pay us our money then they wouldn't have to explain crap! So save your lame and stupid explanations, save your frickin' breath and just pay us the money we are owed or surely as God lives and give us life and breath He will bring you down to your knees! Without us you wouldn't have a business! Even if you paid us our money, you would still collect substantial profits per the agreements! But if we have to go to every company you deal with and turn over records and books, this thing is set in motion and we won't stop until we either get our money or see all of you in jail where you belong! Now take that back to your bosses at AuthorHouse because they have surely committed a crime by stealing our royalties!

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                    • Jr
                      jrio Sep 23, 2015

                      Author PR rep
                      My husband is a published author with Author house we have ordered multiple times from different sites as well as the site author house made for him and we have not received one single copy. Nor has my husband receive a royalty check since February 2014 uh it is now September 2015 every time he calls they give him a date he will receive all past due royalties and it never happens we have been forced to go to an attorney. From records he is now owed over 45, 000 from nearly two years.

                      0 Votes
                    • Au
                      Author PR Rep May 04, 2011

                      I just posted a response on your other complaint Daniel and I noticed you had a second complaint. I thought you other complaint was reasonably written out and this is why I responded, but after reading over your complaint here I am getting the impression that you are at fault. You seem unreasonable and erratic. I also tried to find your book on AuthorHouse and you’re not listed. Your website does also not work. Have you even published with AuthorHouse? It seems to me that you may be trying to spread false rumors about this company to try and get people to not sign-up. Saying that a representative (Wes in this case) and their argument are B.S. because you don’t agree with it doesn't give much factual feedback for someone to investigate. Also, paying off the District Attorney??? Surely you do not believe in this silliness. It reminds me of the birther movement or people saying we didn’t land on the moon. You can't just stomp your feet, kick, and yell with a red face saying "pay you money." If you want royalty payments from any self publishing company then you need to market and promote your work--period.

                      I will go ahead and re-post my other comments below as I think it might help Mitch.

                      I am an author public relations rep (independently in business and I do not work for a company) and I just thought I would respond to your post. I have been working part-time in this field for about 6 years.
                      Lighting Source is just a printer down here in Tennessee. So, you are not being “issued” by a new company. I’ve had authors that work with AuthorHouse as they are one of Lighting Sources largest clients. If you see your book listed with Lighting Source then this is a good thing--it just means that your book is in the distribution channels. It means that anybody can find your book on websites like Amazon and any bookstore/retailer can buy your book and put it on their shelf. Did you call AuthorHouse because I am sure they could tell you about Lighting Source?

                      I don't know anything about AuthorHouse filing for bankruptcy and I highly doubt this as I believe their authors still sell more books than any other self publishing company. They are huge and have a lot of success stories, but they are just one POD out of many.

                      As for not receiving payments for your book sold-- All this means is you haven't sold any books or you just haven’t yet received the quarterly report/check. I have authors that have worked with AuthorHouse so I have looked at their Terms. It says pretty clearly that they pay out royalties quarterly as long as you are making $25 or more worth of sales. I think if you make less than $25 then they just roll it into the next quarterly check.

                      May I ask you Daniel—when you said you still haven’t received any payments, are you implying that you think AuthorHouse is stealing your royalties or are you saying they are late on paying you? The reason I ask if that I just got done reading over a few complaints on this website about AuthorHouse stealing royalties and AuthorHouse therefore being a scam. I thought I would touch on this subject from a PR point of view. I have had authors call me before and start off the conversation that they thought AuthorHouse was stealing royalties so let me answer the way I normally do below. And by the way, most authors I work with do not feel AuthorHouse is a scam—in fact, it’s pretty rare that someone says that…

                      YOU CAN DISPROVE THE THEORY THAT AUTHORHOUSE IS STEALING ROYALTIES AT ANYTIME. HERE'S HOW WITH A STEP-BY-STEP EXPERMINET:
                      1) Grab a friend and go online to Amazon.com
                      2) Watch them as they go online at Amazon.com and pull up your book
                      3) Ask them to buy your book and go through the process
                      4) Watch them go through step-by-step. Have them do it with their name, their address, and have it shipped to their home. It doesn’t matter if they pay for it or if you offer to pay for it for them. I am only spelling out this experiment so you can see there are no royalties being stolen.

                      If you follow this step-by-step experiment above then your friend will receive a copy of the book because AuthorHouse (and the printer Lighting Source) will fulfill the order. But, here is the key to all of this--YOU, THE AUTHOR, WILL RECEIVE A ROYALTY CHECK AND A STATEMENT OF THE BOOK SALE IN THE NEXT QUARTERLY REPORT. That's it. Period. Done. This proves without a shadow of a doubt that AuthorHouse is not stealing royalties. And the best part about this experiment is that at any point in the future if you felt like AuthorHouse is stealing your royalties—you can “test” them out. At any point in the future, just randomly go on to any retailer website like Barnes & Noble and have a friend buy the book. You will always see that sale reflected on the next royalty check and report.

                      So, this is why I am confused when I read that authors are not receiving royalty checks or they are claiming AuthorHouse is a scam. And I do not mean to be rude when I make this point as really I am only curious--Do these authors realize that they can “test” to see if AuthorHouse is stealing their royalties by just buying the book online?

                      Now, in your case Daniel—what I would recommend you do is to work either with AuthorHouse or with someone like me--a PR rep. It's not that you are not receiving royalty checks--you are just not selling books. And, the way you sell books is the same for any new author, regardless if they published with AuthorHouse or not--you need to market, advertise, and promote. You need to do this yourself and you need to get help. AuthorHouse can make sure you have a professionally designed book, they can make sure your book is priced correctly so it's not over priced, they can make sure it's distributed, and they will do the order fulfillment. But, just because the book is distributed does not mean that people know about it--this is where the marketing comes into the equation. And then there is the case of the writing. Do you have a good story, is it professionally edited, have you defined your target audience and are you tailoring your marketing to this audience, and on and on.

                      So Daniel, I will wrap this up but I just wanted you to not worry about Lighting Source and not worry about your royalties. AuthorHouse is just one type of self publisher and they give you tools to get a book out on the open market. At this point, it just sounds like you need some marketing assistance. I would try AuthorHouse first, but I wouldn't stop there--there are plenty of books, online sites, and people out there who can help you sell books and make a decent royalty amount. Maybe even look for a PR rep in your area (I only work with people in the Nashville area).

                      I hope this helped and I wish you the best of luck!

                      Nathan

                      0 Votes
                    • Mi
                      Mitch L. Gohman Sep 15, 2010
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Brenda,

                      I must certainly wonder about Authorhouse myself.

                      My first novel was published by them and within a short time I found it available through other sources, not the least of which was Google, which has published my ENTIRE novel online! I'm pursuing action against them.

                      I must certainly presume that Authorhouse leaked it online as I did not!

                      I can only guess at how many copies were sold, for which I've not been paid, or worse, not sold, because of their tactics.

                      I'll be following through with legal actions as much as I can though my funds are limited.

                      After all, if I don't stand up for myself, who will?

                      Mitch L. Gohman, Author of Decision Point: The Family

                      P.S. Brenda, you should be more careful when you accuse someone of LIABLE (not lible :) As the judge in my novel said, "Words are an attorney's business" - words are the same business you claim to be in!

                      0 Votes
                    • We
                      Wes Leroy May 29, 2010
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Brenda,

                      I love that song!:) Long live Hendrix!:)

                      0 Votes
                    • We
                      Wes Leroy May 29, 2010
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Daniel,

                      I appreciate your professional response (insert sarcasm here). We must be a really bad company to have the Better Business Bureau rate us as an A+ with only a couple of hundred complaints and tens of thousands of satisfied authors over the last 3 years.

                      To be totally honest, I have never heard of you. That doesn't mean that you're not well known in your own circles, but if you feel you're selling books and not getting paid for them, you can get a report directly from us or the multiple distributors that we use to sell your book.

                      I'm always baffled at all the conspiracy theories such as yours. I've researched and see no investigation of Author Solutions by the Indiana District Attorney. That would be bordering on lible, my friend. I'll leave it at that.

                      Wes

                      0 Votes

                    Authorhouseillegal scam

                    AUTHORHOUSE ILLEGAL SCAM UNCOVERED.

                    Last year Tony Liddicoat sacked 'authorhouse publishing company' who he had paid handsomely for publishing his book, "Five Bells " ~ Job Done. A Divers Story. During his association with them he published his book which became very well received and reviewed by over 25 major journals around the world. The RRP of the book was £9.90. For each book sold he received £1, 88. Authorhouse kept
                    the remainder, [£8. 11] This went on for over a year before he realised something must be wrong. When serious outlets asked to sell the book, they were told by 'authorhouse' that they had to pay the RRP, which of course meant they could not earn any money at all. He learnt about the outlets discount for new books which range between 35% and 65% of the RRP. Tony Liddicoat was informed by 'authorhouse' that if he wished for his books to be sold by major outlets then there was a fee payable, [approx £500 annually, for each outlet, !]]
                    He could not afford to do this and continued being paid the £1, 88 per copy, During this time he was lied to, his private mail was intercepted and opened and his requests for clarification to 'authorhouse ' were ignored.
                    He then re printed his book with a new ISBN number and published the book himself. He is now the only legal publisher of his book and has been for over a year, However even though he received assurances from 'authorhouse' that they would stop selling and supplying the book, his books were still being printed,
                    advertised and sold without his knowledge or consent. He realised this when he received unexpected 'royalties' [ in itself a rarity without having to chase them] The royalties were for books sold by 'Amazon'
                    who had been given the pdf file of the book by authorhouse, to print their own copies and sell them on demand or when they wanted. [Without the Authors knowledge or permission ] The 'royalties' offered were the £1, 88 per book. Which means that the cosy little arrangement between 'Authorhouse' and 'Amazon' where they print and sell their own copies and were quite happy to give the author £1.88 per copy and keep the remainder for themselves. Now this is against the law. When he contacted 'authorhouse and asked what on earth is going on. he was told that it was human error and he has no cause for complaint as I had been paid the pittance of £1.88 per book.

                    This information is being forwarded to the legal authorities in the UK and every blog site known, enable the unsuspecting to know just how 'authorhouse 'operate. It is a scam and if you multiply this by the 60, 000 authors they say they have 'published' then it is a huge sum.

                    BE WARNED ~ BE ADVISED.

                    illegal scam

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                      Authorhouse — dishonest scam

                      AUTHORHOUSE ILLEGAL SCAM UNCOVERED. Last year Tony Liddicoat sacked 'authorhouse publishing...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Authorhousebook publishing

                      For all the authors who have been scammed by Authorhouse you can file a complaint with the state general attorney of Indiana you go to consumer complaint form.htm do it now so authorhouse can"t scam anyone else. good luck.

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                        • AuthorHouse is a boiler room scam operation. Random House bought them in an attempt to step into the world of self-publishing. Unfortunately, they are sinking the good name of Random House. They will promise you absolutely anything to get your credit card number. Most the reps do not even know that they are fronting such a scam. They lead you to the slaughter and don't know exactly how badly you will be treated. All they want is your money. Only someone who is serving Satan can lie so much and still sleep at night. The management is fully aware and script the calls so any new employee can "sell" you a package after a short training program. If you want to throw your money away or if you want to have them pretend to be working on your book or if you want them to do nothing more than run a spell check on your text, go ahead. As for the Hollywood Treatment package, their supposed production company (called Thru Line Entertainment) is another hoax. Oh sure, they may have a legitimate front although it too is a scam. The girl who spoke with me said that Author House and Thru Line were responsible for taking the films Proof Of Life with Russell Crow and Meg Ryan as well as the film Legally Blond with Reese Witherspoon from book to screen. These individuals need salvation. I am praying that they see the light and stop their wicked deeds. I am also praying that you find another way to chase your dream of publishing or sharing your story with the world. May the peace of our Lord Jesus Christ be with you and may God Himself protect you from this scam.

                          0 Votes
                        • Km
                          Kmo_ Dec 02, 2013

                          I recently bought the Hollywood Treatment from Author House it cost upwards of $3, 000. It took 3 months longer than promised, plus lots of chasing on my behalf. In the end I wrote most of the screenplay and synopsis.

                          Eventually it got 'put in the database' and Thru-line took ownership. I got a friend of my who owns a Production Company in the UK to enquire about my project. They knew nothing about it, she left her name and contact details and so far nothing.

                          I believe it is a big scam and I will be getting my lawyers on it and complaining to the GA of Indiana.

                          Avoid, avoid, avoid, save your money.

                          0 Votes
                        • De
                          Dean Allen Oct 03, 2010

                          I agree 100 %. I have published two books with Authorhouse and received a total of $2.59 in royalties. They do little if anything to promote your book. They are hap-hazzard in their daily operations and seem to be totally ignorant of what has been sent to them--i.e. manuscripts, CDs, et. Their last contact with me was to try to get me to spend $2500 to "Do the Hollywood treatment" to my book--The Last Days of Everest. Luckily, I did not bite. Good luck to anyone out there who has any of their work in the design/publishing process with this business. Dean Allen--author.

                          0 Votes
                        • Ja
                          James Warden May 05, 2010

                          I am an author with AuthorHouse and I have received my royalities. I suspected fraud and had other people buy my book and I did receive the royalities up to date approaching $3, 000.00.

                          James Warden Author
                          www.BlacksInTheBible.Org

                          0 Votes

                        Authorhouseaddressing complaints

                        I've read the postings about royalites and invite any author who would like more information about their royalties or number of books sold through AuthorHouse or iUniverse to contact me directly at kgray at authorsolutions dot com.
                        We can provide you with a books printed report which will show how many of your books have been printed. Sales through retail channels, other than through the iUniverse or AuthorHouse Web sites, can take several months to be reported; but they are all reported.
                        We have no interest in "keeping" royalties from our authors. Our interest as well as our authors' interests are best served when they are satisfied with their publishing experience. We certainly would not sacrifice this satisfaction for a few dollars.
                        I would caution anyone from putting too much stock in complaints submitted by posters with anonymous or false surnames. We will investigate any issue from a author who submits their name, publisher (AuthorHouse or iUniverse), title of book and specific issue. Thank you.

                        Best,
                        Kevin A. Gray
                        PR Manager, Author Solutions, Inc.
                        kgray at authorsolutions dot com

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                          • Vy
                            vyankatesh Mar 15, 2011

                            hi, my name is vyankatesh.i have spoken from my heart as above.
                            regards

                            0 Votes
                          • Vy
                            vyankatesh Mar 15, 2011

                            I HAVE BEEN DUPED BY AUTHORHOUSE IN LAST THREE MONTHS. THEY TOOK ALL MONEY(ABOUT 900 USD), MY MANUSCRIPT ETC. EVERY WEEK I WRITE MAILS TO THEM ENQUIRING THE STATUS OF BOOK, AND TO MY DESPAIR, THERE IS NO RESPONSE. I HAVE WRITTEN TO ALL CONCERNED PEOPLE. MY BOOK IS ON AMMONIA, AND MAY NAME IS VYANKATESH. I HAD A RESPECT IN MY MIND AFTER READING WEBSITES EARLIER, BUT NOW IT IS NO MORE. I AM COMPELLED TO STATE THAT AUTHORHOUSE IS A SCAM PUBLICATION.

                            VYANKATESH
                            [email protected]

                            0 Votes
                          • Ad
                            A.D. Upchurch Mar 10, 2011
                            This comment was posted by
                            a verified customer
                            Verified customer

                            You know what; I also purchased a press release package from authorhouse. They sent that press release to quite a few newspapers, tv shows and other media outlets. I even have the list of the companies they sent my press release to. But guess what, none of those companies got in contact with me. I called authorhouse about it and they told me to check with those companies to see if they received my press release...why should I have to do that, when all of that work was paid for?
                            But I did it anyway, and coming to find out...quite a few newspapers doesn't deal with outsiders; meaning they do not deal with individuals from outside their range.
                            No tv station has ever contacted me. To be honest, I don't really have money for any advertising--I am on a fixed income, receiving $800 a month. I have starved for misc months to save money to advertise, and when I was abled to advertise, no book was sold. I wanted to curse out the marketing consultant one day cause he kept pressuring me to advertise even more. I tried to explain my situation to him about not one book being sold prior, but its like he didnt care; he had a bogus story about me not picking the right marketing plan, but i previously spoke to him about what would be the best marketing plan or strategy to use, so what he said was total crap. I want all of my money back, but I still want the book to be with authorhouse, because I like my book being displayed on the internet.

                            0 Votes
                          • Ad
                            A.D. Upchurch Nov 14, 2010
                            This comment was posted by
                            a verified customer
                            Verified customer

                            By the way, the name of my book is called Cypher Key.

                            0 Votes
                          • Ad
                            A.D. Upchurch Nov 14, 2010
                            This comment was posted by
                            a verified customer
                            Verified customer

                            My name is Artice D. Upchurch and I published a book with Authorhouse in 2007. About 2 years later I was abled to invest into marketing packages with Authorhouse. I spent almost $2, 000 with Authorhouse, but have not sold 1 book from the marketing packages. Kevin, I really would like to know how many books have been sold. Contact me please: [email protected]

                            0 Votes
                          • We
                            WeNeedChange Jun 13, 2010

                            Mr. Kevin Grey, I strongly disagree with your crappy statement. It's not the authors responsibility to contact your lazy behind. With request or not, your company should send monthly book sale reports to an author via his/her email or mail. What kind of company is this? You have several subdivisions, why? This company is not even a member of the BBB! You totally turn me off from making any business with you. If you want authorhouse, iuniverse, worldclay and the other crappy worthless sites to stay in business, you need to learn a thing or two about honesty. Stop stuffing your stealing mouth with donouts and do your job right at least once! I like to give rebellious companies a second chance, so change or get out! LOL!

                            0 Votes

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