Audible Adbl.CO/Bill NJunauthorized credit card charges.


I checked the balance of my excellacard to find out that I've been charged $14.95 plus $1.00 fee for audible that I never signed up for. I would like my money back. I called the customer service number I spoke to a representative and was told to give her my email address which I did then my name which I provided then she asked me for my place of residence. I did not provide her with that information because the same way they took my money should be the same way my money should get refunded. She told me I needed to provide my place of residence in order to get my money back. I strongly feel that is wrong. Something needs to be done.

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