Audi review: poor service

I have been having issues with my Audi A1. Gear grinding. This vehicle has been to the dealership. The problem is still present and the dealer is coming up with all sorts of excuses. They have worsen the situation. Their service is terrible. I have been waiting since 3 weeks for the DP to call me. This has been very costly from my side and he does not return my call. Been to the dealership and he been off sick or not available.