Frank Leta Automotive Outlet
reviews and complaints

I financed a Hyundai Tucson from your bridgeton location 9/1/22, I took it in regularly for oil changes , my last oil change was May 2023, five days later my vehicle oil light came on started flashing then started making noises clanking sounds. Pulled over cause it wouldn’t go any further. I checked my dipstick didn’t see oil on the the stick, looked under the car the was oil all under the bottom of the car. I called your dealership and told me to bring it in. They kept my car for awhile, then I get a call saying my I need a new motor and the car has 4 recalls on them 3 of the 4 were before sale of the vehicle. I need a vehicle and this is causing me a lot of issues. I’m still paying on a car I can’t use, I need help with this situation.

We purchased a car from this company and less than a week later the car broke down, and had to be returned to them. The dealership found the engine needs to be replaced,and offered us a loaner car while this repair was being done for $30.00 per day, then said they don't have a $30.00 loaner available but do have one for $70.00. This company sold us a vehicle with a bad engine, this is not our fault. I am now facing hardship with out a vehicle to get me to my job. This company is no long taking our calls.

I purchased a 2017 Ford Fusion from this company on 3/26. I paid $1500 down. It still had some of the manufacturer's warranty left and I purchased an extended warranty. The car broke down on 4/15. I found out the vehicle needed transmission repairs. Frank Leta told me I needed to reach out to Ford and they towed the car to a Ford Dealership. I called Ford and they told me they couldn't cover my towing fees and rental fees because I didn't go directly through them. They told me the repairs would be covered under the warranty. The extended warranty was supposed to cover rental fees up to five days and towing fees up to $100.

I took my 2018 Mitsubishi Outlander to the dealer in reference to a knocking noise coming from the front wheel area of the car. The car has 40k miles and is serviced regularly. Once inspected by the dealer, I was told that vehicle has been in an accident and the strut was bent, the alignment needed servicing and it needed all 4 tires replaced. The vehicle has never been in an accident and had a clean car fax when purchased. The vehicle is serviced regularly and we were never told it needed tires. We advised the service manager that we purchased an extended warrantee and it should be covered. The service manager told me since the car has been in an accident the service would not be covered under the warrantee. I advised the manager again that the car has never been in any kind of accident but he did not listen. So he quoted me a price of roughly $780 before taxes for the struts and the alignment service. I said no at first then called other shops to get other quotes and discovered that most of the shops in the area were charging between $780-$850 for the strut and alignment services, so we allowed the dealer to perform the service. The dealer kept my car for about a week and once we received the car back, the knocking noise was even louder and the car rode extremely rough. We called the dealer and advised them that nothing had changed and that car rode worst then before we dropped it off. The service agent told me that we should have purchased the tires for the car and told me that the shop was about to close and to call back first thing Monday morning.

My husband *** car (2016 Hyundai Sonata) was totaled out in early October . It was purchased from Frank Leta in Bridgeton, MO. We have never been through this process before so we didn't know how it works. After we finally received payment from the insurance company and GAP insurance on the remaining car loan, GAP insurance *** informed us that we were supposed to be reimbursed for the service contract on the vehicle. That check was supposed to be paid out to the bank and satisfy the remainder of the loan. Both me and my husband called Frank Leta several times and never received a call back after leaving our information with the receptionist. Eventually I stopped leaving messages and just told them to leave me on hold until someone was available to talk. I spoke with *** on February 6th at 4:35pm and he told me that he will look into the issue and call back tomorrow or Monday. I called him again (since I knew he was not going to call me back) on Monday February 10th at 10:10am and he told me the check was sent out at the end of last month and the bank already has it, it just hasn't been processed yet. He said it should be processed by the end of the week. We called the bank *** twice that week and they said they do not have the check. I called and spoke with *** again on Monday February 17th 4:39pm and let him know how upset and frustrated I was that this still has not been resolved. He said he would have some else call me tomorrow since the department I needed to speak with is currently closed. I did not get a call from anyone the following day. I called again today and spoke with the receptionist. She said the person I need to speak with is Dana but she is not at the location today and nobody else can help me today. This is absolutely ridiculous. It has been almost 5 months of them giving us the runaround. Nobody call give us an answer or even have enough courtesy to call us back. *** flat out lied to me and told me the check was already at the bank. As a result we are in financial strife because we had to buy a new car for my husband and still have to pay on this bank loan that should have already been resolved by now. We cannot afford this AT ALL and will be completely broke with bad credit soon if this is not resolved immediately.

Bought a 2007 Ford Mustang in October that was listed as $9999 but was told by the salesman that he could sell it for $6999 and I had $3000 to put down on it but had to put an additional $250 down and the purchase price on my loan paperwork is over $10,000. Within 2 days of having the car, it started making "noises" in the rear and the transmission was cutting out. I made an appointment with the service department and was told when I took it in, I didn't have an appointment scheduled and was sent away (I later found out the appointment was at the Bridgeton location but no steps were taken to verify at the time). I contacted the salesman and was told I could take my car "anywhere" to get it fixed. I paid a $250 deductible for repairs covered under my extended warranty plus an additional $200+ for repairs the shop considered necessary for safety but weren't covered under the warranty and took 2 weeks to repair less than a month after purchasing the car. At that time, the salesman contacted me because my bank was looking for the title which I did not receive until after my temporary tags and inspection had expired. I informed him at that time of the repairs and the list of additional repairs that needed to be done. I was told at that time to make an appointment for Bridgeton and he would "take care of it" including another inspection since mine had expired before receiving the title. I took my car in for service on January 3rd and was contacted the following day that it was ready for pickup. I asked if everything was done and was told no repairs had been made including another inspection due to the check engine light not being on to diagnose the problem and the salesman denying the service claim because I had originally taken it somewhere else for service, which is what he told me to do. In February, I sent a letter regarding the poor service I had received and didn't get a response. I finally had another inspection done and went to get my car legal and was told by the DMV they weren't able to register it because my name was misspelled on the paperwork from the dealership. I was told to contact them and have it corrected, which I did. At that time, I spoke to someone who was very responsive and helpful. I forwarded her a copy of the letter and documentation sent in February. She forwarded it to ***, Finance Director who contacted me and encouraged me to bring the car in and stated he would be the contact person. Coincidentally, my check engine light had came back on recently and should be able to diagnose the issue(s). I was optimistic that my situation was finally going to be rectified and I would have a vehicle that was safe. The day after I dropped my car off, *** contacted me to let me know they were contacting the warranty company to file another claim for the repairs. I asked why another claim was being filed, I explained in my letter that I don't feel l should be responsible for any additional repairs since they were needed when I purchased the car and should have been covered under a 30 day from purchase warranty. *** informed me that the salesman is no longer in management and he didn't have the authority to make promises to me, I appreciate that but, he did and I have the documentation to prove it. Needless to say, I had to pay another $600 ($250 toward warranty deductible) out of pocket for repairs that should have not been required if the vehicle was serviced and repaired appropriately prior to selling it.