AT&T U - Verse — extremely poor service
AT&T U-Verse was supposed to have my phone service installed on October 5th between 8-10 AM. They kept moving the appt and finally wanted to come at 7 PM. I wasn't available that time so I asked them not to come that day. No apologies or phone call to reschedule the appt until i called them after few days. Then Nov 3rd a technician came to find out that AT&T had done no previous planning to have my phone service activated that day. After half-day from work and one and half hour of calls with AT&T, the technician went back without doing anything. Then when i was upset, i was told that they would do it on November 25th because Comcast is not letting them port my number before Nov 25th. I found out from Comcast that AT&T is the one who requested the date because they didn't have any available dates before that. Even their corporate office was very poor in handling customer complaint. They give you lot of stories without checking any fact. Now I am in the process of moving all my services back to Comcast. If you have problem with Comcast, you'll have lot more problem with AT&T U-verse. I was stunned by their nasty customer service and poor corporate handling of customer complaints.
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