H Nov 28, 2020

Been with at&t many many years (bundled package) called to get a cheaper price for tv contract/service, young lady I spoke with offered no special deals, but a lesser package which in losing over 120 channels for a deduction of $25 per month (not the savings I was looking for) cant believe that years of loyalty mean nothing to a consumer nor its company, told her we will be doing a total cancellation by years end of everything 220 per month on tv/internet and 160 per month on cell phone service which comes to about $4600 per year, then we will see how not caring for a customer really pays off... But of course she tried to tell me if I switch to directv or dish or comcast I will pay extra for boxes and hd packages and rental fees yada yada yada so I informed her that her tactic was not keeping me from my decision... Mind you this is the 2nd time in 2 years I have asked for a special/deal and 2nd time denied, guess time will tell if customers make pay days possible for companies or ceo, s get the bonus they hoped for by denying company/customer relationship priority

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