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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

Phone:
+1 800 331 0500(Wireless Mobile) 1 7
+1 800 901 9878(Wireless GoPhone) 2 4
+1 800 288 2020(Digital TV/Internet) 27 33
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
More...
 

AT&T Complaints & Reviews

AT&T / Customer service

Re
Reviewer44798 on Nov 1, 2015
I contacted ATT Oct 1 about my MYFI using data exorbitantly. After 2 hours on the phone with someone who did not speak very good english, have very good customer service skills, parroted the problem and wouldn't answer my questions, and finally acquiesced and got a supervisor. At the...

AT&T / DirecTV Bundle

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Reviewer96274 on Nov 1, 2015
Wife had to go to AT&T store about my daughter's phone. While there...sales rep.(manager of this store) got my wife interested in the Direct TV. Told her AT&T was going to stop U-verse, shortly. Explained to my wife that we could sign up and try it for 30 days and if we didn't...

AT&T / Mobile service

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Reviewer82095 on Oct 28, 2015
Att setup an automatic withdrawal without my consent. When questioned about it, the customer service representative told me it was an error and cancelled it. Low and behold the money was taken from my account the next day. I then received a message the very next day that I was re-enrolled...

AT&T / Very bad rude call center rep

An
anwigg on Oct 24, 2015
I called in to see why my phone service was not restored. The representative jamel williams was trying to upsale me. I told him I wouldn't get approved for a credit check, this rude guy ran my report anyway, after I asked him not too! He asked me for my social said he had to verify my...

AT&T / U-verse billing

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Reviewer38298 on Oct 23, 2015
I added U-Verse to my home system which had att telephone and internet. When I first contacted AT&T to add the U-Verse to my home I was told that my bill would be $105.00 plus tax. Sept. I received a bill from att for $337.46 to my surprise. I called att and spoke with The agent Grace on...

AT&T / Activating a new phone

St
stonzee on Oct 23, 2015
I ordered an upgraded phone using the Next plan. I attempted to activate I check the account and the Next contract had been applied to my old phone. And whenever I try to activate it I get a message that there are no available numbers on my account. I tried talking to AT&T but was transferred to the Billing Dept. Seriously!!

AT&T / U-verse internet and phone

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Reviewer47055 on Oct 22, 2015
My DSL mysteriously went down just as I got a call the caller ID said AT&T the voice told me that they had stopped my DSL & had to upgrade to U-Verse. They sent a tech who brought the with no battery & further installed it incorrectly, made several holes in my walls clear thru to the...

AT&T / Digital life security system

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Reviewer48745 on Oct 21, 2015
On Oct 5, ATT installed a security system, I had received additional equipment as a gift, so decided to return 3 sensors expecting a credit, I was told no by Broadway a supervisor, so I asked to have them returned, he said no again, so I told him that I sent them in if I cannot get a...

AT&T Uverse / Possible spoofed svc call: free text: message to call 8667385658 regarding uverse service and phone change

Ji
Jim Stigers on Oct 17, 2015
My mobile phone rcvd a text, supposedly a Free Text: with message regarding Uverse service and phone change scheduled for 20 Oct, that they needed more information and a call from me to resolve it I then called 8667385658, and experienced the longest delayed service tech calls that we have...

AT&T / Bundling of wireless and directv

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Reviewer67990 on Oct 16, 2015
I went to AT&T store to make sure my son had access to our account so he could use the insurance to replace his phone. When we were there the customer service representative talked us into bundling cell phones and Direct TV by stating that we would get a wireless receiver and watch tv in...

AT&T / I made a post on at&t facebook page

Do
On oct. 12, 2015 i posted a message on at&t facebook page..Still awaiting a reply from linda b social media specialist and steve b social media manager--made another post today oct. 15, 2015 requesting a reply--i am hurting within because i have been an at&t customer for 15 or more...

AT&T / Reward card

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Reviewer64785 on Oct 15, 2015
I recently moved to a new home and decided to give Uverse a try. I researched offers on-line and then called with questions so that I could make a decision. I decided to purchase the bundle(tv, internet and phone). The reward that was offered was a $300 card. Also I was told I could...

AT&T / Digital life alarm box - issue

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Reviewer43207 on Oct 8, 2015
My alarm box keep beeping an it said DLC disconnected an I call them to send someone to come out an fix it they told me what to do an it still going off they told me they will put me on standby because they didn't have no one in my area. It is going on three days they just don't care after they sign you up.

AT&T / Direct connect tech support subscription

Th
Day after sub and tech support, got call - caller id displayed att number - 877-303-2243 - that is the number answered by ATT-DC tech! Said follow up on previous nights service show a problem. They had my name, knew my phone number and that I had service the night before - over 5 hour...

AT&T / Iphone 6s plus

Do
Don on Oct 2, 2015
I purchased an iPhone 6s Plus, space gray 128 GB for $500 plus tax. I borrowed money to buy it to use for public service announcements for the national children's charity I volunteer for. Upon receiving the phone and spending hours to transfer all the data, it turned out the microphone...

AT&T / Sales men

Re
Reviewer60785 on Oct 1, 2015
2 men showed up here this afternoon (10/1/15) wearing AT&T badges or patches. They were trying to sell AT&T Uverse. I told them I wasn't interested (I'm not), since I have Cableone and am more than satisfied with it. They said 'Cableone will be gone in about 6 months'...

AT&T / U-verse tv and internet

Ci
cindyucomp on Oct 1, 2015
Contract ends on Oct 20, 2015. Have been paying 137.00 plus tax. Talked to service clerk to ask for Sam e price on services. This person referred me to customer relations and told me to renegotiate contract. So I called and was transfer twice. Finally talked to someone who did not sound...

AT&T / U-verse Billing

Re
Reviewer94749 on Sep 29, 2015
We have been fraudulently charged for TV viewing services we never authorized or ordered several times. Each time we have to call & dispute the charge with someone in India. Then we get transferred to retention in the US. Taking up over an hour or more. We check our account for the credit...

AT&T / Uverse rewards promise

Mi
mikefquinn on Sep 28, 2015
I signed up for ATT Uverse. I was promised a $100 rewards card. I never received it. I called today to ask when I would receive it and was told they mailed me something giving me instructions that I had to follow by a certain date. They have my email account and my phone number but claim...

AT&T / Phone & internet

Re
Reviewer46123 on Sep 21, 2015
Asked to speak with US based - Billing Supervisor - 4 times - no call back. I have called 4 times and spent over 3 hours on the phone. I have a simple request - I would like to speak with a US based Billing supervisor regarding my bill. If I don't get a call today 9/21/15 I will be...

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