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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

Phone:
+1 800 331 0500(Wireless Mobile) 1 4
+1 800 901 9878(Wireless GoPhone) 0 3
+1 800 288 2020(Digital TV/Internet) 27 28
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
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AT&T Complaints & Reviews

AT&T / I made a post on at&t facebook page

Do
On oct. 12, 2015 i posted a message on at&t facebook page..Still awaiting a reply from linda b social media specialist and steve b social media manager--made another post today oct. 15, 2015 requesting a reply--i am hurting within because i have been an at&t customer for 15 or more...

AT&T / Reward card

Re
Reviewer64785 on Oct 15, 2015
I recently moved to a new home and decided to give Uverse a try. I researched offers on-line and then called with questions so that I could make a decision. I decided to purchase the bundle(tv, internet and phone). The reward that was offered was a $300 card. Also I was told I could...

AT&T / Digital life alarm box - issue

Re
Reviewer43207 on Oct 8, 2015
My alarm box keep beeping an it said DLC disconnected an I call them to send someone to come out an fix it they told me what to do an it still going off they told me they will put me on standby because they didn't have no one in my area. It is going on three days they just don't care after they sign you up.

AT&T / Direct connect tech support subscription

Th
Day after sub and tech support, got call - caller id displayed att number - 877-303-2243 - that is the number answered by ATT-DC tech! Said follow up on previous nights service show a problem. They had my name, knew my phone number and that I had service the night before - over 5 hour...

AT&T / Iphone 6s plus

Do
Don on Oct 2, 2015
I purchased an iPhone 6s Plus, space gray 128 GB for $500 plus tax. I borrowed money to buy it to use for public service announcements for the national children's charity I volunteer for. Upon receiving the phone and spending hours to transfer all the data, it turned out the microphone...

AT&T / Sales men

Re
Reviewer60785 on Oct 1, 2015
2 men showed up here this afternoon (10/1/15) wearing AT&T badges or patches. They were trying to sell AT&T Uverse. I told them I wasn't interested (I'm not), since I have Cableone and am more than satisfied with it. They said 'Cableone will be gone in about 6 months'...

AT&T / U-verse tv and internet

Ci
cindyucomp on Oct 1, 2015
Contract ends on Oct 20, 2015. Have been paying 137.00 plus tax. Talked to service clerk to ask for Sam e price on services. This person referred me to customer relations and told me to renegotiate contract. So I called and was transfer twice. Finally talked to someone who did not sound...

AT&T / U-verse Billing

Re
Reviewer94749 on Sep 29, 2015
We have been fraudulently charged for TV viewing services we never authorized or ordered several times. Each time we have to call & dispute the charge with someone in India. Then we get transferred to retention in the US. Taking up over an hour or more. We check our account for the credit...

AT&T / Uverse rewards promise

Mi
mikefquinn on Sep 28, 2015
I signed up for ATT Uverse. I was promised a $100 rewards card. I never received it. I called today to ask when I would receive it and was told they mailed me something giving me instructions that I had to follow by a certain date. They have my email account and my phone number but claim...

AT&T / Phone & internet

Re
Reviewer46123 on Sep 21, 2015
Asked to speak with US based - Billing Supervisor - 4 times - no call back. I have called 4 times and spent over 3 hours on the phone. I have a simple request - I would like to speak with a US based Billing supervisor regarding my bill. If I don't get a call today 9/21/15 I will be...

AT&T / New account signup reward offer-lies

Ke
KenWill on Sep 14, 2015
We signed up for a Uverse account after moving to an apartment from selling our house. We previously had DirectTV & Clear Internet for 2 1/2 years which we loved. When we signed up there was an offer for $150 rewards card which we had printed as proof of the offer. When we got our first bill...

AT&T / Unrecognized debt

Dy
Dyne73 on Aug 26, 2015
I have no idea why I have an ATT debt in my credit report. The date the report the incident is totally wrong. I did have an account with att. in 2013-2014 I was with Metro pcs. I have no idea what they talking about. ATT's reputation is so bad, there is no way I would have att as my...

AT&T / Returned equipment

Ms
mspmknpie on Aug 24, 2015
To whom it may concern: I returned a tv receiver model #VIP2250, serial #M91342EA5503. UPS gave me a tracking number of 1Z689F699053303096.The package was delivered to ATT Returns at 1940 South Factor Ave. Yuma AZ 85365-2005 on 8/18/2015 at 8:16 A.M., signed by someone by the name of...

AT&T / Unhappy customer

Mz
MzCarlacookie Michelle on Aug 21, 2015
Every since I have signed up with at&t in july 2015, I have been lied with every phone call. My pricing has changed 3 times in a month. Your company should be upfront and hones with customers who are new or changing their plans then maybe customers would not be so frustated and irritated...

AT&T / What a run actually trying to re-establish service!

Re
Reviewer12181 on Aug 17, 2015
I decided to switch from Xfinity to AT&T in Feb 2014 but at the end of July, 2014, I moved to a Comcast Community. I financially met my contractual obligation for the early termination. Fast forward a year and I'm moving again, so I anxiously go online to reconnect to AT&T and discover...

AT & T / Horrible customer service and third party companies calling weekly to see additional at&t services

Al
Alice Angelone on Aug 12, 2015
AT & T provides our business phone line. It's next to impossible to actually get someone that works for AT & T on the phone, and someone that really wants to help you. All they keep coming back to is trying to sell me additional products like TV, when I keep telling them we don't...

AT&T / Absolutely awful customer service

Pn
Pnutgallery on Aug 4, 2015
I have been a loyal AT&T customer for many years. I added a phone to my account for my wife over three years ago. This September, I added two more phones to my account for family members on the AT&T next program. I pay my bill every single month. In June, I checked the account on the...

ATT / att double charged me restoring fees

En
enp27 on Aug 2, 2015
I was double charged restoral fee's after agent agreed he did he doesn't offer a refund Here is the whole chat you be the judge Your chat transcript: Please do not reply to this message - all replies are automatically deleted. me : - selections: u-verse internet > agent group...

ATT / Not being able to view bill

Ga
garystan on Aug 1, 2015
Apparently, ATT has changed the format of their website. Customers are now no longer able to view their bill online. And their ATT app functions in the same manner. ATT is a state of constant decline. If there was a "better" provider for Internet and Phone, I would switch. But, the only...

ATT / Intermittent service

Ga
garystan on Jul 22, 2015
I've been having problems with intermittent interncet connection for a couple of months. My isp is att. Mostly droupouts. I checked my system, it checks out okay. So I has to be my isp. Apparently, att seems inept at solving these connection problems. Unfortunately, where I live, in...

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