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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300

Customer Support Phone Numbers

+1 800 331 0500(Wireless Mobile) 8 16
+1 800 901 9878(Wireless GoPhone) 4 4
+1 800 288 2020(Digital TV/Internet) 36 45
Work days:
Mon12:00 AM - 12:00 AM
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:

AT&T Complaints & Reviews

AT&T / landline service

Chris Stubbs on Jan 19, 2017
From my complaint to the FCC: Three weeks ago my phone service with Brighthouse was interrupted, and in a weeks' time they could not restore. Disgusted, I called A. T. & T. and they ported my number over from Brighthouse promising installation by the 12th. They didn't show up. When I called...

ATT / at&t's inability to perform issues on accounts without repeated calls

PeggyP on Jan 17, 2017
On September 9, 2016, I requested the internet services on my parents account be disconnected. My Mother has Alzheimer's and no longer is capable of using the internet and hasn't been for most of 2016. As of December, ATT still were billing for this charge after my lengthly conversation...

AT&T / fraud

Thomasvannorman on Jan 15, 2017
my name is Thomas I live in an apartment building, our neighbors that live several buildings down from us, that were friends at one time, had problem's with there ATNT phone some one hacking in there e mail. ext. and when she asked customer service they said they wasn't suppose to say thi...

AT&T / billing

carterhasscents on Jan 14, 2017
Re: Acc't # 124242463 05 Jan 2017: I rec'd an email "confirmation summary a new order or service change" and a charge totaling $923.27 (9 Jan 17) is listed for 'combining services' which I DID NOT request. Two add'l charges were previously deducted for $64.41 (5 Jan 17) and $43.91 (5Jan 17...

AT&T / apple watch and ipad mini bait and switch

Aaron Greberman on Jan 12, 2017
I went to the store to buy my daughter an iPhone around Black Friday. Jasmin at the AT&T store in the Andorra Shopping Center in Philadelphia, PA told me that because I was buying a phone, I could get an iPad Mini and an Apple Watch for $80 plus taxes. What a great deal! This is a classic...

AT&T / att uverse

Christy Bell on Jan 6, 2017
AT&T offers free internet services to low income families. But require loyal paying customer to foot the bill of $50 dollars plus tax. AT&T U verse is currently offering a promotional plan where new customer's can take advantage of U 450 with 3 boxes, internet & home service for $199...

Direct TV and AT"T / home service

Francell on Jan 4, 2017
Good Morning, I am writing this complaint against this company for fraud, and steeling money with out my knowledge from my checking account. I had uverse, in our family home for some under my mothers name. She passed in may of 2016-and I then change the account in my name. This is during...

AT&T / wireless - unethical, deceptive, abusive regarding bogo order that was not processed properly by agent

Kendra Clopton on Jan 4, 2017
I could not be more disgusted with at&t than i am right now! After 8+ years as a wireless customer — - this is pathetic! I called on 12/24 to put in an order for upgrades & the bogo deal that expired that day. The agent, samantha #sf6960, assured me that everything would be processed...

AT&T / internet

Robert Coffin on Jan 3, 2017
Lately, I've become aware that in efforts to make everything secure for the user, you have done nothing but make an exercise in frustration. I can't do things because the current password isn't recognized, then I can't get one because you won't recognize my accounts without additional...

AT&T / unauthorized signature on service agreement plan by amanda seltzer an employee

shirley ann williams on Jan 3, 2017
customer service rep. she even sent two tablets after I declined several times and she is the one who forged my ok on service agreement. I ordered 2 new phones note 5 and s7 but after the bogus order for the other tablets I kept 1 phone and returned the s7 along with the tablets. I have...

AT&T Internet Service / low speed internet service

cristina marzullo on Jan 2, 2017
I started my plan 3yrs ago with a monthly charge of $14.99 for the lowest speed service only. I was charged installation and a fee for the modem. They have been raising my monthly bill consistently and as to date they are charging me $59.00 for the same lower speed internet service and...

AT&T / buy one get one promotion

toniseay on Dec 28, 2016
4/30/16 purchased a new S7 Edge. When received first bill was overcharged and called the 611 number. Issue was resolved and AT&T Representative "Nathan" told us that when we purchased our new S7 Edge we were under a buy one get one free promotion and asked us if we wanted to take advantage...

AT&T / att construction

danfrmfl on Dec 27, 2016
I have had nothing but problems with att and they have the worst ever customer service. First they promised installation the first week of december 2016. Then they never showed up. Direct came out and cut my comcast internet prior to the att internet being installed after they said they...

Direct TV and AT"T / bundled internet and tv services

tazmanusn on Dec 26, 2016
Just moved to kentucky from ohio. Moved to rural town murray ky. Previously had att services in columbus. My spouse called att and they recommended a tv/internet bundled service and requested 4 areas for tv (I had a detached garage and small apartment in back) , also requested 3 areas for...

AT & T / new lawn damage

Vivian Leon on Dec 24, 2016
The AT & T trucks were by our property yesterday and damaged our recently planted lawn in front of our property. We expect for this to be remedied immediately. The trimming crew also came to our backyard and when they trimmed the vines they dropped our cable for our service. Please...

AT&T / landline

Oakley Warren on Dec 22, 2016
I have called to get ATT land line from Dec 1 thru Dec 9. I spoke to 4 different people in the Philippines, one person in Central America, one person in Florida. All six told me that ATT service was not available at my new address. I told each representative that I had service at thi...

AT&T / att 611

Roof damages on Dec 15, 2016
I was told by AT&T 611 supervisor and manager that AT&T would cover my DirecTv damages to my whole roof and all inside damages.They told me that it would be 100% covered guaranteed by AT&T liability insurance and nothing worry about anymore . My damage to my roof already i...

AT&T / unlimited data

EddieP on Dec 15, 2016
I have been an AT&T customer for over 35 years. I recently tried to combine my AT&T and Directv bills so I could get unlimited internet data. We live in a rural area so, of course, we have poor signal for our phones and internet. I can not use the internet options on my directv...

AT&T / new line construction damage

David M. Rice on Dec 15, 2016
I live at 242 Wind Chase Drive in Madisonville, Tn. Recently in November new lines were installed in my neighborhood under job number 78k45420n and damage was done to my lawn and there are still two holes about 3 inches wide and 18 inches deep in my lawn. I have called the 1-800-293-3490...

AT&T / at&t / directv

Shauna M Holmes on Dec 14, 2016
I became a new customer, subscribing to internet and DirectTV service mid October. I have had a horrible experience from day 1! The tech sent out was only trained to install AT&T internet/Uverse services, didn't know anything about DirectTV, stated my tree branches were in the way...

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