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Customer Service

+1 800 288 2020 (Customer Service)
+1 888 333 6651 (Order New Wireless Service)
+1 877 782 8870 (Check Wireless Order Status)
+1 314 925 6925 (Support For Travel Abroad)
+1 800 901 9878 (AT&T PrepaidSM)
+1 844 827 7057 (Order New U-Verse TV Service)
+1 866 861 6075 (Order New Digital Phone Service)
+1 800 331 0500 (Wireless Customer Service)
+1 866 294 3464 (ConnecTech PaidTechnical Support)
+1 866 435 3264 (Dial-Up Billing & Payments)
+1 877 990 0041 (Order New Fixed Wireless Internet Service English)
+1 866 975 0050 (AT&T PREPAID Wireless Home Phone)
+1 855 288 2727 (Digital Life)
575 Morosgo Dr., NE Rm 14f67
Atlanta, Georgia
United States - 30324-3300

Complaints & Reviews

customer service

I recently added a line and updated my phones and Att switched which number each phone should have gotten...

vesta charge

I have it any other rides transaction of $38.97 for a AT&T Vesta I have had three of these transaction...

billing, never received a paper statement

AT&T has not complied to my request of a paper statement and I do not pay bills over the internet. We are in...

chat service

Just got off the chat service (Oct. 8, 18; 9:30pm) to get a detailed bill for my wireless service (the new bill format is not acceptable for my employer to process reimbursements). The chat agent was arrogant, rude, sarcastic and outright lying that he checked on the community forum and there were no complaints about the new billing format. I'm reconsidering why I stayed with AT&T for 15 years. If this is how your customer service folks treat the consumers, it speaks volumes about how the company cares about customers. Pl. see the chat script attached. I'm seriously upset and wanted to take it to social media and see if others feel the same way.

wireless

My name is Romayra E. Warner. My wireless number is [protected]. Two weeks ago I received a text message...

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internet services turned off

I have reiterated my story to so many associates over the past year that it is challenging to have hope that...

worst company ever I hope your headquearters burns with everyone in it

worst costumer service ever, ive never exerience such such bad service in my intire life is a shame, ive wasted 9 hrs of my life to solve a problem that is not even my fault and no one in any department knows how to fix it. im sure that to work for you guys your requierment is to be a [censored]ing idiot plus drop out in elementary 0 [censored]ing clue of how to solve an issue for a client thats being with you guys for 10 years no one manager gets involved to help, im sure all their doing its sucking eachothers [censored]ing [censored] cause thats the treatment that you get when you call your costumer service you guys [censored]ing suck soo bad im sure it will go bankrupt in the near future because of the incomptent staff that helps on the phone, i wish the [censored]ing headquarters burns and everyone in it so you guys can maybe have elon musk build you some robots that im sure that it will be better tht anyone in that facility, [censored] you guys time 1000x
ps . im not paying that remaning $445 in my account until i get a break down of my whole intire bill in my face you guys can contact me to [protected] or [protected]@gmail.com or contact your employee amoy roberts id#ar9472

wireless service

Wireless service-I had an issue with my phone and service. I called last week to resolve it. I was given a...

unauthorised credit card charges by vesta at&t

Recently I was charged 32 USD on my multi-currency credit card which I had got from my country. I bought the sim around two months back and am a student here. I making separate payments for at&t phone charges and yet some company called Vesta At&T has deducted 32 dollars from my card without letting me know or my permission.
I want to know how do i get my money back and how do i stop such payments.
I did not expect this AT&T. This is completely unacceptable.

prepaid

I bought prepaid to use while I was in the usa. Before leaving the country I turned it off. Being back in...

ATT

direct tv/directv now

I received a letter from Credence Collection regarding my AT&T Direct TV account last week after receiving...

merge account with ex-husband/smart limits access

For approximately 1 year I have been trying to get at&t to remove my ex-husbands acct info from my sign on. I...

customer service complaint

I visited the AT& T store at 13089 Peyton Drive Suite a, in Chino, Hills, California. I spoke with a customer...

international charges

Hello, I have been complaining about International long distance charges on my wireless phone from last 4...

all services

5/18/18 Called ATT to discuss my bill because the amount from April to May went from $238.87 in April to $...

customer service in fairfield ca, solano mall

Yesterday (9/22/18) I went to the agent in Solano Mall, I asked about my wife's phone why iy was freezing and...

customer service

I took delivery on an ATT trimline land line phone a week or two ago and upon receiving it immediately realized it wasn't what I needed because it does not have caller ID--my mistake.
I then called a phone number for (what I thought was) the local ATT office in Leominster, MA, and was told by the young woman who answered the call that I should bring the phone (in its unopened box) to the Leominster office for reimbursement. She specified that "It's better that you drop it off at one of our offices so it won't "get lost in the mail."
I delivered the phone to the Leominster office last week and was told by the lip-studded clerk that "we cannot accept anything ordered online."

Yesterday evening I called ATT for some sort of resolution to this iditocic runaround and, after a lengthy wait, got yet another yet another runaround--"somebody will call you in the next day or so..."

What is the problem here??? I simply want to return a phone--in its original unopend packaging--for credit.

Why does this simple act turn into an idiotic, mind-bending, bureaurcratic perfotmance?

I hope to get a serious answer and resolution about this within, say, five days. After which I will turn this matter over to the Consumer Protection Office of the MA Attorney General. I've had dealings with that office before and have had excellent results.

ALL I want from ATT is a return label to allow me to return this item for credit. My Reference # (& customer PO) is 3822577, on a packing slip dated 9/7/2018, shipped from Merchant Expo llc, 80 Micro Drive, Jonestown, PA 17038.

My address is 10 Edgell Avenue, Gardner, MA 01440.

Thnak you.

I hope.

phones not paid off as part of an agreement for a special ran last april, I believe it was.

AT&T ran a special on the 8+ S phones (buy one get one free, plus reward cards back). My wife and I...

uverse

On August 18, 2018 I received a call from ATT about my Internet. They persuaded me into switching from Dish TV to Direct and bundle Internet. I was told it would only cost me approximately $80 per mo. After the installation the Direct TV/Uverse is not working properly and they will be out this Monday to fix. I got a bill saying I owe $185.67. I called last week and got the Phillipines and was on hold for an hour. The manager agreed to call me back in 5 hours which she did and got an ATT person on the phone as well. They said the problem was that my bill was not yet combined but my bill for the month will be $83 + tax. Again I got a bill for the $185.67. Again I got the Phillipines and again they had to call me back. THen I called Amercia and they said that there is a $105.00 fee for installation. No one ever told me I would have to pay for installation. I already have Uverse so why would I have to pay that and I got a review of my order from Direct TV and it says "0" installation fee. ATT today told me they emailed my order and the fee was on there. I never received that at all. And the manager that I spoke to last week never told me that either. Thisi s all news to me. I do not feel I should have to pay this installation fee. I was never told by ATT that I would have to pay this. I would never have switched if I had known this. Please help me. I have been an ATT customer for years.

THank you,
Patricia L'Abbe
[protected]

telephone wire hanging down from the pole into the weeds.

I was mowing on Sept 19, 2019 on a riding lawn mower when I ran over some telephone wire in the weeds. One...

In The News

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