ASUS’s earns a 1.9-star rating from 4 reviews and 184 complaints, showing that the majority of tech consumers are dissatisfied with their devices.
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Bad service
To ASUS customer service manager:
Hi, I'm Wayne from Malaysia. I would like to complain that your Malaysia base service center totally provided me bad services. I've sent my Asus Laptop F3SV which is under warranty to your services center due to mother board problem. Your guy promised me I can get back my laptop in 1 week time. But now I've been waiting for 3 weeks, I still haven't get back my laptop. Your guy said still need to wait few more week due to no stock in mother board. What is this #ing service?.. Your Asus is big company, don't tell me even 1 mother board you don't have stock.in this 3 weeks time, i'm not able to do my work without my laptop. I'm really angry with this. Hope you will take action. Or even better you can replace a new laptop for me if you still want me to wait.!
Wayne
The complaint has been investigated and resolved to the customer’s satisfaction.
illegal business running in ksa
Dear All,
Asus Tek in KSA not following saudi labor law and running business illegally in saudi they are not giving any benefits to the employees and the are only after there interest and benefits and the management in here 100% uneducated and unprofessional specially Asus Riyadh Service Team leader Syed Mohammed Ahmed is usually abusing with the junior employees and no respect fot customers and the collegues, Asus is only thinking about their own and the are not running business legally they have a dummy sponsor which they pay couple of thousand every month to show their entity in market but they are only after generating funds but not thinking about the employees right and benefits, single engineer is having one salary which is even not receiving on time and with one salary they are having three jobs what a deal really 3 jobs and one salary and still they stupid team leader syed mohammed ahmed an arugent beast in human body keep threating and abusing with his junior the junior already complianed about this matter with seniors but no action have been taken againts him i hope this complaint bring a change!
AGREE WITH YOU THEY ONCES I HAVE TAKEN MY LAPTOP TO FIX THERE THE ENGINEER IS THE ONE WHO IS HANDLING CUSTOMER AT WAITING AND HE IS ALSO REPAIRING I WONDER HOW THEY WORK THEY ARE TOTALLY FREAKZ
The complaint has been investigated and resolved to the customer’s satisfaction.
they are pices of [censor]
After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.
They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.
As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.
do not buy from them
I bought an A8N32-SLI Deluxe Motherboard several months ago, made by ASUS. I assembled my own system which seemed to work fine, until I attempted to upgrade to WindowsXP SP3. Doing so caused an endless loop of reboot crashes, which took a great deal of time to reverse and undo, and left me with SP2 (the older version of WindowsXP), and left me unable to upgrade without risking a lot a problems.
I researched this situation online, and discovered that the problem can be traced to my A8N32-SLI Deluxe motherboard.
Microsoft pointed out that this is an issue with the manufacturer, ASUS, and suggested I contact them. I sent ASUS an email requesting support. When my email was not replied to within 48 hours, I phoned ASUS tech support and eventually reached a technician who told me in no uncertain terms that this is not ASUS responsibility, that Microsoft should be the one supplying support since it was them who issued SP3, and that ASUS would therefore do nothing to assist me, or the thousands of others who bought this motherboard from ASUS!
As luck would have it, a day later, a reply came to the email I had sent out several days before. In that reply their tech department issued an extraordinarily convoluted recommendation, which required the complete dismantling and re-assembly of my computer. No explanation was given to indicate that the tech reps who replied in writing actually understood my question, because the recommendations seemed to have nothing to do with the failure to install SP3, and there was nothing to explain what was causing the problem, and how the procedures might help.
I sent a follow-up email, asking for clarification. My email was ignored.
I bought my motherboard from ASUS, because I thought they had a reputation for producing superior products, and good customer service. The service I received was utterly pathetic, and I cannot imagine why I, or anyone else, for that matter should patronize ASUS.
Anyone thinking about buying their motherboards from ASUS should consider my experience, and think twice or even three times before giving ASUS your money.
It is astonishing, that the phone-based tech support should tell me to go jump in the lake, then have that followed by a completely different reply by email, wherein, a recommendation to supposedly repair the problem is given . . . only to have that recommendation offer no explanation whatsoever as to the cause of the problem, and how the complete dis-assembly of the computer could possibly effect a repair. It is even more remarkable, that when a clarification is requested, the author of the convoluted email should ignore my request.
Beware of ASUS products!
The complaint has been investigated and resolved to the customer’s satisfaction.
Strongly Agreed.
I bought 2 each identical laptops A7T. One that is gently used got no boot (dead) before 1year. RMA fixed free. Just before 2year warranty ended, lcd display has a 2" vertical blankout on the right. RMA said it was my abused, it would cost me ~$350. After auguing w/ them, they agreed to fix it. When returned after a month, I found 1gb of ram I installed was missing. I called them and they said they escalated my case and were locating my ram. After more than 20 calls and 3 months elapsed, they told that they never saw the ram, TOUGH, CASE CLOSED, YOU ARE ON YOUR OWN.
Right after 2 years, the other laptop has the same lcd blank stripe.
I have another cheap Acer, almost 2 years, which has no problem yet.
CONCLUSION: BE AWARE OF "BRAND" ASUS, NOT QUALITY, BAD SERVICE.
After sales Service from Asus singapore is really bad, their service support staff were very ill-mannered towards customers.
Many people bought their Asus mainboard and discovered the mainboard faulty after a few days. Nowadays their mainboard is manufactured in china and not in Taiwan and other countries, they will push away their responsibility and refer consumers to their distributors or suppliers. ASUS products which were in china have a lot of hardware problems which is on par like the china diary milk product Sanlu Group and china lead-poison toys hazards issue. I bought a F6 Asus notebook form Funan Digital life mall only for 2 days and it became faulty. So I went back to the Notebook dealer in funan to request for a refund, they rejected me and they told me they can't replace my faulty unit with a new working unit. Eventually the Dealer refers me to the Asus service center which is the ADELPHI building opposite funan digital life mall. I was so angry and upset and I went to the ASUS service center, I requested for an exchange of the unit. The Asus Counter staffs me that their company doesn’t have such policy.
They would provide servicing of the notebook and exchange faulty hardware parts which I can't believe it and accept the fact. I was so piss off with their servicing and product quality, I used 3 ASUS mainboard previously and it was still working fine then. I noticed Asus quality is no good like before like its legend history, I think Hewlett Packard, Dell, Fujitsu and Acer quality and services is far better than ASUS. Not just their service is better than ASUS and I found out that those brand also manufactured their notebooks in china like ASUS. I have waited for 2 weeks to get my ASUS notebook fixed instead of 3 working days as what they said they would speed up the process initially, I was not happy for what they did and they break their promised. So I requested to see their Manager in charge when I went over to collect back my note and they told me their Manager "Jimmy" is not around. So they asked a Senior Engineer whose name is "Jason”, he told me that he can't do anything in a very unfriendly tone he then gave me their management's email " marketing_sg@asus.com. I have sent an email regarding the issue and there was no reply for their management.
As you can see their poor professionalism especially their management in Singapore does not care for their consumers. It seems like they do not have the ability or capability to provide good services to their consumers perhaps in future those who bought the ASUS notebook and encounter the same like should make complains to their taiwan headquarters. ASUS is a small peanut in the IT world and their product quality is getting worse, SHAME ON THEM and they still have the cheek to sell their products across the globe. This comment goes out to those poor people who has been cheated by buying Asus notebooks, they should consider this low down brand before they purchase the ASUS notebook. I really want my money back from the dealer or sell my ASUS Notebook away to someone.
PPL DON"T BUY FROM ASUS THEY WON'T HELP YOU IF SOMETHING WILL GO WRONG.
BUY DELL TOSHIBA OR ACER THEY MORE REALIBLE .
buyers beware
Ordered on line from manufacturer Asus Technology Services, 211 River Ridge Circle, Jefferson, Indiana 4713. Received a defective mother board and despite several returns for repair and or replacement continues to return the same unit and just recently sent a used and malfunctioning mother board stating the product is good. The unit crashes the computer and has a malfunctioning USB port despite the manufacturers quality control reviews.
Purchase of a new mother board locally resulted in perfect computer performance validating the defectiveness of the mother board purchased from Asus Technology.
Seeking a refund or replacement of a new guaranteed mother board. Situation has been ongoing for months.
The complaint has been investigated and resolved to the customer’s satisfaction.
Speaker problem
Suddenly speaker volume is getting very low
while using my notebook it keeps losing the internet connection and than i have to get out of my programs. and reboot it. this happens atleast twice a day an dit is getting aggravating when i am in the middle of doing research. it is not my internet i have fiberoptic. all of my other devices work fine
My laptop is not working well. Its power goes off suddenly.
It is showing charging but as soon I plugged off the charger it goes off.
please resolve my issue.
My router has stopped working under warranty but ASUS will not replace or repair it because Amazon won't support a fault under an extended warranty and ASUS doesn't have a process in place for returns, what a joke!
Serial No: K9IUGW000337
ASUS Service No=E2003062832-0008
Hi there
I filed a complaint 6 months ago
and no one replied
This is the second time i've tried
to contact
Your drive broke after 4 months
matt
I am a student i need laptop
Murder;
Workers of chestnut ridge and settler place apartments, fantos, rahals, duq. univ. emps, dr. k. prasad, pam white, scott robertson, dave jagorski, gracianos, talaricos, shea mcmillan, casey capek, tonya, rona feucht, steph. chung, emily koch, rebecca henderson, hailey petrucelli
Very disappointing service! stay away from asus!
- motherboard died
- emailed asus, got my ticket, promised 48h
- 3 days later... nothing happened
- called support [protected]
- guy hung up on me... "I have a problem with my asus motherboard..." click
I will never buy another product from asus.. Yes .. they have good looking products but CUSTOMER SERVICE make the worse of the company; Customer service without any knowledge about products, Clearly technical support does not know about their systems, and asus store does not know how to send Recovery products (the one that i received after waiting for over 3 weeks because they couldn't send it.. arrive and the disks are defective "according to asus technical department") I am so disappointed about their products.. making me never buy or think buying anything from them.. IF you think HP OR Compac have a bad Customer service because their Customer service is in INDIA.. TRY asus.. WORSE>> ALL THE WAY
negative attitude it has good performance but have short working period
Overview of ASUS complaint handling
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ASUS Contacts
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ASUS emailsb2b_help@asus.com100%Confidence score: 100%Supportvivian_kuo@asus.com99%Confidence score: 99%sales
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ASUS address№ 15, Lide Road, Beitou District, Taipei City, Taiwan
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ASUS social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all ASUS contacts
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When my ASUS laptop power adapter was faulty. I just want to buy a replacement original Asus adapter. Call their service centre was told to bring in my laptop for service. Imagine how ridiculous is it ! Call their customer support helpline , the support staff ask me to buy 3rd adapter. What a joke , instead of helping me to get from them.
It is same for me. except my laptop seen 4 yrs of good usage and the battery suddenly died within the 5th year. it was my first experience with Asus customer service after 2 laptops. I dropped them immediately. No way am I getting an expensive laptop from them with zero support (and to think I even bought a 3rd year warranty from them).
I switched to Acer and in Singapore their charges are totally upfront. A list pasted on the table listing the price for each component that you need to replace.
What is crazy about Asus? They need you to pay 30+ for a QUOTATION (first time I ever heard you need to pay for a QUOTATION). They even suggest doing a diagnostic at QUOTATION stage so you need to fork out 68+ and we ain't talking about the component replacement fee.
I saw so many people leaving comments that they have been waiting for close to 3 months (yes the service centre told me they need 8-16 weeks). This is crazy.
Now I ended up with Acer same specs and MUCH CHEAPER! If I need to change a part I can check the list price that I took a picture of it!
I sent my ROG G20 to the service center last Wed as it cannot startup. At the service center, they told me it is still under warranty until next month. After a few days of waiting, I finally get a SMS on 1st Oct saying that they are waiting for parts and will contact me within 2 days for collection. On the 3rd Oct, ASUS called me to say that they found some liquid spill in the unit and the warrant is now void. They quoted me around $1, 500 to replace the motherboard, graphics card and memory card. I took the unit back. My friend who is in the IT business, checked the unit and said that he cleaned up the unit and only the motherboard needs to be replaced. I then called ASUS to buy the motherboard, which they originally quoted me at $215, but they now tell me that they will not sell the motherboard. The only option is to send the unit back to them and replace all the parts as per their quotation.
I totally cannot believe it. A company like ASUS will not sell a part for me to repair my gaming desktop because they want me to pay $1500 for them to replace even parts that are working fine!. What a company! I will never buy ASUS again.
murder;
emps. of chestnut ridge and settlers place apts., D.U. emps., K. Prasad and Pam White, Lawson Bernstein, west hills pgh. pa. police, bill livorio, Karen livorio jugorski, dave jugorski, talaricos, gracianos, feuchts, fantos, shea McMillan, casey capek, jake wyland
murder;
emps. of chestnut ridge and settlers place apts., fantos, rahals, Duquesne univ. emps., Bill livorio, Karen livorio jagorski, w Allegheny cnty. pa. police, talaricos, gracianos, feuchts, fragales, upmc wpic emps., jake wyland, nick bongiovani, shea McMillan, Elaine in blawnox, casey capek, giant eagle robinson emps,
murder:
emps. of chestnut ridge and settlers place apartments, fantos, rahals, Duquesne univ. emps, upmc wpic emps, SSA, Hewlett Packard emps, bill livorio, Karen livorio jagorski, chase livorio, heather livorio, gracianos, talaricos, feuchts, rabners, martuccis, kate jones, elise wolf, Elaine in blawnox, capeks
please murder;
emps. of chestnut ridge and settlers place apartments, fantos, rahals, foreign fix emps, Duquesne university emps, upmc wpic emps, west hills pa. police, Walmart north Fayette pa. emps, giant eagle robinson emps, bill livorio, dave jagorski, Karen livorio jagorski, gracianos, talaricos, feuchts, elise wolf, kate jones, Elaine, capeks, buckleys, tonya
asus is pathetic, such a sad company.
Id be embarrassed to sell their products
DO NOT BUY ANYTHING FROM ###. THEY DO NOT HONOUR THEIR WARRANTY AND PUT THE BLAME ON THE CONSUMER.
Purchased ASUS desktop. It lasted a whole 3 weeks before it crashed. Bought at Best Buy. ASUS took 2 weeks to answer complaint only after I threatened a BBB and Ohio AG complaint. Then they wanted me to pay for shipping and maybe the repair would be 10 days, maybe not.
DO NOT BUY AN ASUS PRODUCT...THE END