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1.9 192 Reviews

ASUS Complaints Summary

43 Resolved
139 Unresolved
Our verdict: When using services from ASUS with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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5:52 am EDT

ASUS charger missing & not working

I bought a laptope named asus x551c intel celeron 1007u 1.50 4gb memory for aed 849.00 the item delivered to me on 25 aug 2015. I open & check the box after the delivery guy gone from here. but ther was no charger in it. then we called awoke center for informing that. we try to switch on that laptope with another charger but cannot. then we put it for charging for 4 hours. it shows laptop charging. after that again we try to switch on. but till now its not switch on. after that I called awoke center about the missing of charger. but till now I dont get the charger and also this laptope is not working. so iwant to replace another good one or cash back..
Give me your reply very fast.

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3:55 am EDT

ASUS complaint about zenfone repair

Respected sir/madam
I bought an asus zenfone 2 on 06-05-2015 (may 6 2015. with this purchase I have lost all the faith in your service.
My phone was having several issues like
1) recurrent reboot on its own
2) touch screen becoming unresponsive many a times, I couldn't even attend many of my calls as the phone would become unresponsive while my phone is ringing.
and my camera was having a slight glitch while taking photos.
So I went to asus support centre they just reset the camera settings and told me that the phone must be getting hanged because of the inability of the phone to handle new updates to the firmware, he told me to reset it and if any problem persists then get back to the service centre.
I did a factory reset and after that the phone was working good for couple of weeks, then the problems started to resurface,
1) phone started getting hanged frequently and I couldn’t attend many of my calls as the phone becomes unresponsive.
2) and if I could attend a call the phone will freeze once I disconnect that call.
3) the frequent automatic reboots also started while taking photos

So again I did a factory reset and the phone was again fine for some time then the problems started to appear again, one day my phone was not turning on after it got switched off due to low battery so I plugged it in and it was not getting charged. then I decided enough is enough I will go to the service centre again

I went to the service centre again and told them about these problems,

- they examined the phone right in front of me and they told me that it will take some time to repair it completely and

- it will be covered under warranty and I won’t have to pay anything.

- after examining my phone they gave me a printout mentioning that the diagnosis description as `no power’.

- he examined the phone in front of me, wrote this on the printed form and signed and told me that they will call me back once the repair is done.

- I called them at least 3-4 times during the last one week and they told me that it will take some times for the parts to arrive, I was informed they ordered for motherboard and since it’s a costly thing I asked them will it be covered in warranty, they assured me that it is covered under warranty and I won’t have to pay a penny.

- the phone was submitted for repair on 17/08/2015 and after one week and one day on 25/08/2015 they called me and said that somehow water has entered the phone and so they can’t give warranty. I was dumbstruck to hear this

- they opened and examined the phone in front of me and at that time there was not even a trace of water damage, and they assured me since my phone is well under warranty I won’t be charged anything. the phone was in their custody for the last one week and right now they are claiming that because of entry of water warranty can’t be given.

- I went to the service centre today and the guy at the service centre opened and showed me, the inside of the phone was splashed with water, it was not like this when they opened the phone in front of me at the time of submission, then the guy started arguing that he didn’t open the phone at that time and kept on blabbering, I was taken aback by the highly intimidating way he was responding. I just ran away from there and now I am writing this letter to bring these incidents to your kind attention. please look into the matter as soon as possible and do the needful

- I don’t know what they have done to my phone in last one week, I am sure about one thing the phone never came in contact with water when it was in my custody and they made that sure by examining the phone right in front of me when I gave the phone for repair.

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11:54 am EDT

ASUS Camera not found

Respected sir,

DATE-16/8/2015
Two days back, the camera of my Zenfone 5 stopped working. It says " CAMERA NOT FOUND ". I tried using other camera apps, but none of them works. Even tried rebooting and resetting my phone.

I purchased the phone 6 months back through flipkart and thus dont have any warrant card.
I hope this mail would be looked into and I might possibly get my phone replaced.

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2:24 pm EDT

ASUS defective product

I had bought asus zenfone 6 worth rs 16999/- in july 2014. there started arising several problems after 2 3 months.

First time when I visited the service center, they just did formatting and gave it back to me as the problem with its 'gallery not responding' was corrected. but touch problem remained as-it-is which I got to know within 2 3 days of using it.

Then, after a month it started showing "no sim" problem due to which I again approached the service centre submitted it.

The problem with touch still persisted. moreover, after one month, the sim problem again popped up which in turn forced me to visit the customer care center. this time it took a week to get it done.

Now, i'm having the problem with its speakers sound, mic (my voice is not audible to the other end of the call) along with the problem of touch (which is there since the beginning).

The warranty is about to end next month. I visited the service center to get it fixed before the warranty ends. I asked them to replace the set altogether as it has been rankling me persistently since I bought the handset. but they said that they do not have any provision of replacement. however after the prolonged query they gave me a email address and asked to mail my problem and wait for response.
So I mailed and they responded as 'we have a replacement policy of 7 working days from the date of purchase for any mfg. defect and post this a repair warranty'

Am I as a customer is supposed to run from pillar to post to get my handset repaired? the handset has proved to be of such a sub-standard quality that it has refused to work properly despite its being given for repair so many times within its warranty period. what sort of "customer-care" they are providing when in fact I am being harassed than being cared. when the handset has already time and again proved to be of low-quality, the minimum they should do to me is to replace it with a new one. why I am using the words "the minimum" is because after so much of trouble and harassment I have lost my trust in this so-called big brand - asus, and I don't want to be associated with any of its products. the reason why I purchased asus moblie phone only and bypassing all other options available was its quality and thus reliability. but all such things are conspicuous by their absence.
It is my humble request from this platform to raise the awareness about this issue and wake them up from their complacency.
Thank you.
Pankaj
+[protected]
Ecstatic. [protected]@live.com

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3:43 pm EDT

ASUS customer svc & tech support

Asus = fail
When I first bought the zenbook 2 years ago, I started having trackpad issues with it and the problems were well documented all over the internet. sending it in under warranty was a painless process and it was returned in less time than anticipated. I became a loyal asus fan immediately.
It's been two years... their customer service ratings have plummeted... all the way to to bottom 320 of the worst... and it's easy to see why. here's my nightmare;

My zenbook has worked flawlessly, but after heavy use all the key designations had worn off leaving nothing but blank, unidentifiable key pads. the trackpad needed a reconditioning too. I called and was given a quote of $101 to $115 dollars by "nick"... then when I called back a week later I spoke to derrick who gave me the same price, to which I agreed, was given an rma # and sent the computer in.
A week later I get an e-mail stating the charges to fix my computer will be $690 dollars. no explanation or breakdown of costs... but a notice that if not paid in 48 hours the unit will be returned as it was received.
I did the "dispute" e-mail only interaction, which (simplified) goes like this;
Me: what's wrong that costs $690.00 when I was quoted $101.00?
Asus: computer won't boot up with a new os install - need to replace a "part".
Me: what "part"?
Asus: there is no break-down of parts - it's just a 'flat-rate' price.
Me: how does that work? no one just blindly pays a price that's 700% higher than originally quoted without a thorough and solid explanation. please explain.
Asus: that's how it's done. if you don't want us to fix it, we'll return it.
Me: I gave you a working computer - I want a working computer back. is my computer working? will it still work when I get it back?

There was no answer - so I called the number I had [protected] to find out there is no nick or derrick working there, but cawayne could help. after reviewing the info, he couldn't understand why the price changed so dramatically either and put me on hold for over an hour... only to come back and tell me he doesn't know what the problem is either but I could make the payment and they'd fix the computer.
(... crappy, scripted, answer... and the hold time is designed to wear people down and get them to pay... which works most of the time... but no on me.)
I balk and request a supervisor.. who came on the line 48 minutes later (I am willing to show anyone my hours-long phone records to this company)... her name is kimoya, who claims she does not have a phone number or e-mail address, and that no one in customer service or tech support does!
(... not having direct communication with someone in a cust service or tech support is a clear sign that those two services are being farmed out... to other countries... and I was right... I was calling the island of jamaica in the caribbean.)
Turns out, kimoya can't see the e-mail-only dialogue i'm having with the repair facility and will need to put me on hold (!) to get that info. she comes back on to tell me that they only have a "flat rate" to repair my computer. I explain that if her car broke and they said it was $100 dollars to repair it, but later they said $700 dollars but we can't list what's being done cause it's a "flat rate"... "what would you do?"... she started laughing (actually we both were for the ridiculousness of the analogy) and said she'd try to get a better answer and get back to me but I should try again to get a better answer through the e-mail service to tech support.

As you'd suspect... the e-mail dialogue to tech support was futile, and kimoya never returned the call... so back on the phone I go again;
First to leon... he can't help.
Then to markette (?)... I couldn't understand him... he put me on hold a few times then disconnected me.
Call back to elroy... same answers to any question I asked... and that's when I realized they only have 5 answers... no matter what the question is... and it always points to "pay us or we will return your item un-repaired".
(...in all fairness to the above list... it is not their fault they seem incompetent. it's their training. as long as this type of service gets 90% of the jobs completed for 50% the money it would cost to have asus run an in-house team to answer legitimate questions... it's a profitable way to do business... to blame those people is a fools accusation.)

I asked elroy for a "super-supervisor"... I waited on hold for 91 minutes for roger. he seemed to care a touch more and identified well with my situation, saying he would call to the tech center and get back to me. which he did... but his answer had a big hole in it... they were going to replace one part, which in no place on earth costs $600 dollars... and based on the reason they said it had to be replaced means it was probably a not that part, but rather the motherboard... and if i'm right, would I be charged more money on top of the money spent for them to fully diagnose what really was wrong?
(... put you seat-belts on, his answer was mind-boggling...)
He said, "they don't know, they didn't take the computer apart yet, this is only a 'diagnostic test' and might not be the final cost". adding that I could pay the invoice on line to get it fixed.
(... I lost my s*...)

I was couldn't believe my ears. I asked him to call me back in 30 minutes as I was about to scream in frustration.

Roger never called back and after 2 hours I called in. while on hold for 48 minutes, I heard over-and-over the chant about how great asus is and how many awards they have won for product and service. maybe it brain-washes some, so while I waited I looked it up and can't find what they're talking about. the complaint boards, bbb and others list this company as one of thee worst.
It was then I realized, asus doesn't care about the after-sale. for all repairs under question, it will always go back to their scripted response that is essentially a cross between a hi-jacking and a kidnapping request...
"pay us on our terms or we'll send it back to you un-repaired and unusable."

While I waited on hold the clock ticked past closing time and I was disconnected.

I called today and was told that roger had closed my rma# and my computer was being returned... not fixed... not working... and in worse condition than I sent it in.

If you've read this far... it's only because you too are disgusted with asus and how they are treating/treated you too. write your story here and on the bbb site and everywhere else you can post it.
It will have an effect on their reputation and sales. no one should go through the process and aggravation we all have experienced on this and other sites.

Asus = fail.

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12:12 pm EDT

ASUS not send my product

Sir,
I had ordered a asus mobile phone on 22/03/15. my order no. is 1702 hich payment by credit card. but I had not recieved my phone in 5-6. so, I had complaint at sirbuy.com but ihad not recieved any message when I had cancelled my ordered on 31/0315 and than I get a message that your ordered has been cencelled and your payment will be refund in 6-7 working days. but I have not
Refund my payment
Thanks,
Bharat lal meena
[protected]
H-13saurabh vihar jaitpur, new delhi-110044

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11:53 pm EST

ASUS warranty repair service

Had researched the asus computers before I made a purchase, but I neglected to research the company's customer service and repair service. now, the good price I got through amazon is being offset by the lack of customer service/warranty repair work. don't know of any other large computer firm that offers only one repair facility in the entire us. unless you can walk in to one of four companies to get service. unfortunately, I don't live in ny, ut, ga or ca. with my previous laptops, one can secure authorized warranty repair service locally... and that's for firms like lenova/ibm, dell, and any number of other brands. not asus.

And, after reading so many complaints about extended delays in getting back the repaired laptop from asus calfornia facility and even worse, the repairs not being made, but laptop returned to owner... well, now I know that a good product is nothing without
Good customer service and warranty repair service to back it up. so, if you care about support and service, don't buy asus products.

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1:09 pm EST
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ASUS display not working

Received brand new asus zenfone 5 from ebay on 22.12.2014 (seller mobile central, new delhi india, offer placed on 14.12). right from moment of unboxing display is not working and is very dim (no brightness even on full brightness scale, you can't properly see the screen even in night). phone is getting heated up without even using it. issue brought to notice of ebay and raised a claim id 807878 on 22.12.2014 itself since the mobile was as good as dead on arrival. got their shameless fraudulent answer that I will have to visit nearest service center (not present in my city) since it is manufacturing defect, we are just a web-portal who connects customer and seller and even more shamefully has advised me to resolve the matter with seller who is non contactable. they even went on saying that ebay guarantee does not cover items which are under manufacturer warranty even dead on arrival. ebay is fraud who fosters seller like mobile_central and give their fake mobile numbers and addresses which are never contactable and engaged in recycling used and defective products. the seller makes the bill very next day 15.12.2014 and had shipped the item deliberately late so that you cannot do "dead or arrival" claim from the company which is usually 7 days form date of invoice. its far far better to buy rs 500 costly from good ecoms like flipkart then from cheaters like ebay and mobile_central.

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naeem momin
, IN
Sep 17, 2014 7:49 am EDT

add creat on my name & number please remove ad on this URL:- http://kolhapur.olx.in/asus-zenfone-5-iid-713330178

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6:50 am EST
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ASUS poor after sales service

On 29 oct 2014, I sent my nexus 7 under warranty for lcd discolouration. after 2 weeks, there is no parts and a replacement unit was requested and subsequently approved.

On 5 dec, I was told to collect the repaired unit instead of a new unit. the new unit was cancelled after the parts arrived. I declined and made a complaint to asus customer service for waiting 6 weeks and not honouring its commitment. the asus service consultant (jasmine) verified the details in the computer and escalated the issue.

Till today, I have not received any response via phone or email. I made a call again to asus customer service. the service consultant (george) clarified that the issue is in the system and will escalate it for a response.

No other details such as expected date to reply or who is in-charge could be provided. it is 11 dec 2014, and I have not received any response or a replacement unit.

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12:38 am EST
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ASUS display is not working

Hi, I have purchased a asus zenfone 5 in oct22 through flipkart. oneday my battery was completely down. I put the in charging over night and when I switched on in morning, display is not coming, instead some colored cross lines are coming. when we went to service center, they are not even bothered to check the issue at first place. instead they are asking to get the approval from service. they said its internal damage. we do not have any physical damage, they should go through the service but they are denied to take it. I tried calling customer service many times, trying to get the approval. but no response from them. even I have sent many mails to support team, still no response. not sure what to do.

My sincere suggestion to any buyers, please don't go for any asus products, because of its worst service. its really pathetic & frustrating.

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3:30 am EST
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ASUS faulty product combined with terrible post-purchase service

The asus laptop I purchased 2 months ago was and still is crashing on regular basis with a blue screen of death. after wasting my time to run ram tests, reset my windows, lose all my installed software etc. nothing improved (all recommended by the service center). afterwards I was asked to send the laptop to the service center and so did i, only to receive it formatted (of course another waste of my time to reinstall programs) and discover that I got it back with more issues (does not start up after sleeping mode, battery life somehow dropped in half etc.) in addition to the crashing problem that is still there. now the customer service wants me to send the laptop for repairs again. my question is am I ever going to be able to use the product I spent my money on or I will just weekly be sending it to the service center for "repairs" that are not only not solving anything, but even worsening the situation. I suppose I am also expected to work and do my university assignments on my smartphone while the company is just sending my computer back and forth. I am also curious about what kind of quality control they have implemented since freshly bought products cannot run and be used properly for more than 2 hours?

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11:31 am EST
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ASUS damaged head set jack/port after two weeks of purchase

I just bought a new asus n550jk laptop worth 5000dirhams at jumbo electronics in dubai last month october 4, 2014 after two weeks suddenly the head set port is not working even I use different headset, I send it back to jumbo abu dhabi branch last month october 19, 2014, they check the item if it can be fixed or need to send to service center and told me they might change it for new one or they will just fixed the headset port but it will take only two weeks, but until now their is no update if its already fixed I tried to call everyday but they keep on making excuses, I tried to get back the money or just give me a new one but they refused to. I really feel deceived buying an expensive laptop at jumbo electronics

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3:37 am EST
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ASUS dubai duty free customer service

Hello

I am contacting in regards to a laptop my father bought for me in 29/06/2014 from dubai duty free. I have sent a few emails before but it seems that they have either not been responded to or not gone through.
The reason for my email is that I believe I have a faulty product. the laptop worked fine the first month of the purchase however it started acting up in the end of the second month. it would and randomly shut off and would not turn back on for a few hours and then the battery would be on low. and when I plugged in the adaptor to charge it, that wouldn't work, the battery light would not go on.
I just assumed it could be a battery problem and I took it to a tech place and they thought it could be a battery problem.
However, it has only gotten worse since then, now it takes two days for it to turn on. and when it does turn on it takes awhile to come up and also the battery sign says it is below %4 even though I had previously charged it or it was in charge. this has happened on several occasions and it has been getting in the way of my school work and work. I am in constant need of using my laptop for projects and assignments but with this constant shutting off an malfunction of this brand new laptop I am left with a lot of work.
I am unhappy and very disappointed as I did a lot of research with my father before purchasing a new laptop as my previous was a compaq and I was not happy with that at all as it kept over heating and malfunctioned but still managed to work longer and it lasted. so it is very disappointing that a brand new laptop that has never been damaged or dropped and has been taken care of very well is presenting all these problems that are pushing me back from getting my work done.
I picked this product and brand because I believe it had good reviews and a better brand from many and I was happy to go with it after my research. but now I am not feeling to pleased and very very unhappy. I wish to get this product swapped for a new one. I believe I should not be paying any extra amount of money to get this fixed or swapped. I wish to get a good service to fix my problem urgently because I am in need of my laptop for a lot of work as previously mentioned.
I cannot just walk into the duty free place and swap it because I live in new zealand and I cannot simply fly over to dubai.
Please advice to how I can go about getting this faulty product fixed or replaced.
It is very disappointing that only after 2 and a half months of purchasing this product it has been arising so many issues.
Please advice to what I should do next and please do so urgently.
Please be note that from 16/10/2014 my father and I sent several mail to the dubai duty free customer service and up to now the only answer from them is that they are waiting for the supplier feed back.
my email: [protected]@hotmail.com
Thank you
Zahra darvish

The product information are listed below
Asus s551lb
Serial number: dcn0cx06735952b
Cn: 1564

If you require further information please advice.

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7:22 am EDT
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ASUS unfair practice by asus

Dear sir,

I purchased a asus lcd monitor on 15/11/2011. model no. pa238q. the display stopped working on 24/08/2014.
The complaint was lodged on asus toll free number whose complaint no. is a140895455 dt. 26/08/2014. after 2-3 days
A call came from asus india telling me to take the monitor to f1 info solutions and service, 1/3a yudhister marg, opposite yojna bhawan, jaipur for repair there is no service center in kota. on 03/09/2014 I took the monitor to the said address in jaipur and handed over the lcd monitor along with the original box packing to mr. rajesh at the service center. he checked the unit for roughly 45 minutes and told me that the switch and master card of the monitor is not working and they need to be changed. he told me to contact him after one week time. he than gave me the service call report stating my personal details and the details of the monitor (mode, serial no., problem type etc). rma no. is ing649008 dt 03/09/2014

Afterwards I left the service center for jaipur railway station for going back to kota via train. after nearly 1 hour call from mr. rajesh stating that the lcd screen is broken. I was shocked. how that could happen. also in the service call report no damages/crack/scratches/tampered have been mentioned (copy attached). how that could be accepted. at that I was in the train way back to kota.

Sir, now when I talk to him sometimes he will not respond, sometimes he talk rudely to me and keep on telling me that I have to pay for the broken lcd also. this is just not fair. this is unfair business deal and not sticking to commitments and harassing the customer just to extract money from them.

I handed over a undamaged lcd monitor to mr. rajesh as clear from service call report of the service center.

I have written several times to asus techsupport and [protected]@asus.com also since 05/09/2014. but since then only the issue is forwarded from one person to another and nothing has happened till now.

I would like to know if you and the serivce centers are interested in providing fair services to their customers or not.
So far, it does not seems to be. service centers seems to be just money extortion centers.

It has already been 18 days since I gave the monitor and I am suffering a lot.

I would like to know the actual status of my monitor and whether asus india is interested in providing warranty services (which they appears least interested) at the earliest.

Any way this is the last asus product I would have purchased. I have purchased asus mother boards, gaming card and sound card in past along with this monitor. but looking at the services provided by you in this case, in future a big no to asus products.

Waiting for you reply

Regards

Dharamvir deswal

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4:39 am EDT
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ASUS atrocious customer service

Before I begin my negative review, let me say that the device is great as long as it is functioning properly. but should you be like me and all others who received lemons and have to deal with asus to get your issue resolved, be prepared to encounter the worst customer service ever.

Have you ever had a customer service rep hang up on you? well, I just did, courtesy of asus! what terrible terrible "service"! I was merely following up to check on the repair status of my nexus 7 2013. see, my nexus failed for some apparent hardware reason - entirely their issue, not mine, i.e., not user-caused error. I just picked up nexus one day and it wouldn't boot up — even after trying to do factory reset.

I called google support to try to resolve the issue (stellar customer service, by the way), the agent and I walked through and did all possible fixes but the thing still didn't work, so it was decided and confirmed to be a hardware issue.

Now back to my horrible experience with asus - I followed up with them to check on the repair status because their online repair status check is a joke! either they're not updating it timely, my tablet is not moving along the process, or they've lost and misplaced it!

Okay, so first of all, they would not even acknowledge the hardware issue, much less take ownership of it. clearly, I am not the only one whose nexus failed on me the same way, as I have read multiple forums online stating the exact issue I was having. so I demanded that I be given an estimate, a range of dates based on best and worst case scenarios of when I will have my nexus back in my hands. instead I was given a roundabout answer essentially saying "I don't know", and at times, the canned response of "it takes 5-7 business days to repair". okay, fine, 5-7 days to repair, but that is just a fraction of the end-to-end process from their receipt of my tablet to the actual shipping out of the tablet back to me. so again I demanded that he respond to my question - what's your best and worst estimate of when I will have it in my hands. he didn't seem to understand my question, told me flat out in a raised voice that I "do not understand", and was constantly overtalking me. now, I would've tolerated that answer and behavior if I was dealing with a small obscure company, but this was asus for christ's sake!

So as I continued on to relay my overall dissatisfaction with their service (again! I also received terrible customer service when I had first called a few days ago to report my issue and initiated the repair process), the customer service agent just hung up on me. hung up! I mean, really? mind you, even though I was already pretty irate I still remained polite in that I still censored myself and was not cussing them out even though I know I was already surrounded by thought bubbles full of expletives directed to asus because of my mad frustration.

And then silence, looooong silence - I stayed on the phone for 8 minutes without hearing nary a sound from the other line - effectively ending the conversation, which clearly amounts to hanging up. worst customer service ever! just so so soooo bad I can't find the words to fully describe just how awful they are!

Why is google - an amazing company with superb customer service - partnering or aligning themselves with a company such as asus?! the two are world's apart in how they treat their customers! never buying an asus product again! and unfortunately for google, i've been warning friends and people I happen to talk to (regarding devices) not to purchase nexus because asus does not know how to treat their customers right!

this is customer disservice!

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ASUS support & general

My 68 year old father purchased his first computer (an asus laptop). I went to his house and helped him put all windows 8.1 compliant anti virus, firewall, and system utility on his computer, then walked him through getting ready for win 8.1. windows downloaded 200+ updates before he could try to download 8.1. with that done, he went to the windows store and tried to download win 8.1, but it kept failing. he called asus support, which told him that I wasn't qualified to install things and that I had downloaded a ton of viruses (all programs brought to his house on scanned usb drive) and that his computer was guaranteed to crash, but that they could fix it remotely for $200 (been working on computers since 1995). I had him do a virus scan, and also download malware bytes and scan. there was 1 false positive between both scans! the support technician tried to swindle my father out of $200 by lying and instigating panic in him. it occurred to me that after 200+ updates that maybe windows installer was slightly messed up. sure enough after unregistering and re-registering windows installer, everything worked as advertised. if anyone from asus can read this, your contracted tech support is felonious... I have half a notion to call the bbb on your inept and supposedly windows certified technicians that are centered in west palm beach, fl. they wouldn't know malware bytes from mosquito bites.

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ASUS Lost gaming laptop

I bought an ASUS Republic of Gamers G74SX-DH71 Full HD 17.3-Inch Gaming Laptop November 25, 2011.
Everything was fine and enjoyed the computer but one day the system stopped working.
I called Tech support and they issued me a RMA to send it in under warranty around November 11th 2013.
I sent it in and December 26th 2013 I called to find out the status of my system and I was told it was sent back to me fix end of November.
I was told by ASUS that it was not their problem and to talk to FedEX.
I called FedEX and filed a claim and was told that ASUS only had a $100 issuance on a $5, 000 laptop.
I spent a month bouncing back and forth between ASUS and FedEX.
I talked to a lawyer and no one really wanted to touch it because there was not enough profit in it for them.
Needless to say I am out a laptop and no one cares.
I am sure that FedEX gives a big company like ASUS a discount so them not insuring it for the full amount is stupid.
FedEX told me that because ASUS only chose to insure it for $100 that is all they would give me.
ASUS makes great products but their customer service sucks.
Can't even really call it customer service because they refused to do anything for me including file a report with FedEX.
I have had things lost in shipping before and usually the company will help with filling a claim.
But with ASUS they could had cared less that I was out a computer.
I suggest that you stay away from ASUS, if you chose to ignore my warning pray that you never have to get it fixed.

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Maxpower12
, US
Sep 22, 2023 9:02 am EDT
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100% same problem. Wish I read this before purchasing

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ASUS damaging customer property and not taking responsibility

I am a senior whose 2 year old asus tablet
Died. there was no physical damage on my tablet as it never left my couch. i
Returned tablet to asus for service, assuming a battery was needed. after 4
Weeks of waiting and several phone calls to asus, asus attempted to charge me
$169 for repairs, which included a new adaptor and power cord (not needed, but
Were not asus brand). included in the asus repair email was a photo of a tablet
Showing the connector bezel completely ripped open. it looked like a
Screwdriver was used to open the tablet. this was not how the tablet was
Returned to asus and this damage was not done in transit as it would have torn
The box completely to shreds, certainly alerting asus personnel to question the
Shipment. I could not believe my ears when asus told me (again, after me
Calling them) that I had caused the damage. I am so disappointed in asus and
Will be telling anyone who will listen. I cannot believe that any reputable
Company would damage a customer unit and not face up to it. I am now waiting
For my ipad.

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sabrina va
, BE
Sep 03, 2014 1:24 pm EDT
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I am from Belgium, same happens to me!
Exactly the same!
Same tablet same story.
Tablet died weeks later, never had a sorry or compensation.

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ASUS customerservice

I purchased an asus g75vx from best buy in oklahoma city on may 21, 2013. this makes the 3rd asus notebook that I have purchased in the last 5 years. thank goodness I bought the extended warranty thru best buy! I have no problems with the product itself, but I have an entirely different opinion towards the customer service/warranty side of the company. the power supply went out on this unit on february 8, 2014. less than a year after my purchase. I went online and requested warranty service on february 9, 2014. after submitting my request thru the website I received a confirmation letter via e-mail telling me that I needed to call the number listed on the e-mail. although you receive a service number (mine is 3422522) with all of the information you gave them online, you have to repeat the exact same info to the representative more than once. after spending some time on the phone, repeating the info they already had and waiting…this is what I was told was my only option. I have to send my power supply to them so they can make sure that is the problem. not only that, I have to pay for all of the shipping myself. then I have to wait with no power supply, for them to check it out and then send me another one. what good is it to spend $1700 on a product and get customer service like this? I really like the asus product and plan to purchase more. but not if I am going to get service from the company like this. I know for a fact that the power supply is bad because I had the exact same thing happen on the g72 model that I have. I checked by simply trading the power supply on my 2 units. then I also checked the power supply with a multi-meter. I have all of the programs to send them whatever diagnostic results they might want. I will allow them to connect to my computer via the internet and get whatever information they would need. but none of this will work for them. your only option is to package the power supply yourself, pay out of your pocket to ship to them and then be out of your computer for however long it takes them to check it and send you a new one. what would I do if my job depended on my computer? how would you feel if your family’s income was now on hold because a company didn’t have better customer service/warranty procedures? i’m not asking for an entirely new unit. I just want the part that makes it work. I am now rethinking any decision I might make about purchasing another product from asus. i’m not going to pay that much money for a product and then be treated like this to replace a part that is still under manufactorer warranty, a part that they know goes bad and all on my dime and their time. I am very disappointed in asus customer service. and now becoming very disappointed with the company itself.

Randy halford

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ASUS deliberate misinformation

I have an asus computer that the dc socket needs to be soldered or replaced. asus has given me a compatible p/n for the dc socket. I have purchaed it for £2.85. once the part arrived I was faced with the decision where to fix it. after much thought I have cpntacted asus to do the job with them. they asked for the nature of the problem and I did advise it was dc socket soldering. once the received the laptop they quoted for £309! the quote specified that the whole motherboard will be replaced. when I contacted them.. they said that the will not fix/ solder/ replace the dc jack (as the do not have equipment to solder!) but will replace the whole motherboard! this is so unfair... because I believe that they should have said that from the stsrt. especially that I hsve said what exactly the problem was. had I knew from the start that they would nit do soldering I would have not sent the laptop to them. I would appreciate if I would be contacted asap to solve this matter! thanking you in advance
Yours sincerely,
Ms r. fuxbruner
Ref. gbb4410733
Tel: 00 44 [protected]

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ASUS Customer Reviews Overview

Asus is a well-known brand in the computer and electronics industry, offering a wide range of products including laptops, desktops, tablets, smartphones, and more. The company has received generally positive reviews from customers and experts alike, with many praising its high-quality products and innovative designs.

One of the standout features of Asus products is their reliability and durability. Many customers have reported using their Asus devices for years without experiencing any major issues or malfunctions. Additionally, Asus laptops and desktops are known for their powerful performance and fast processing speeds, making them ideal for gaming, video editing, and other demanding tasks.

Another area where Asus excels is in its customer service and support. The company has a dedicated support team that is available 24/7 to assist customers with any issues or questions they may have. Additionally, Asus offers a variety of resources and tools on its website to help customers troubleshoot problems and find solutions.

Overall, Asus is a highly respected brand in the technology industry, known for its high-quality products, innovative designs, and excellent customer service. Whether you're in the market for a new laptop, desktop, or other electronic device, Asus is definitely a brand worth considering.

ASUS In-depth Review

Product Range: ASUS offers a wide range of products including laptops, desktops, smartphones, tablets, and accessories. Their product categories are diverse, catering to various needs and preferences. ASUS stands out with its innovative features, such as their gaming laptops with advanced cooling systems and their smartphones with high-resolution displays.

Quality and Reliability: ASUS products are known for their excellent build quality and durability. Customer reviews and feedback consistently highlight the reliability and longevity of ASUS devices. In comparison to competitors, ASUS products often surpass expectations in terms of quality and reliability.

Performance: ASUS products deliver exceptional performance across different categories. Their laptops and desktops boast powerful processors, impressive graphics capabilities, and long-lasting battery life. Benchmarking results consistently place ASUS products among the top performers in the market. ASUS also incorporates performance-enhancing technologies, such as their exclusive cooling systems for gaming laptops.

Design and Aesthetics: ASUS products are aesthetically pleasing with attention to detail in their design elements. The choice of materials, color options, and ergonomics contribute to an overall premium look and feel. In comparison to competitors, ASUS products often offer unique and stylish designs that stand out in the market.

User Experience: ASUS products provide a user-friendly experience with intuitive interfaces and customization options. The pre-installed software enhances usability, and ASUS offers standout features like their exclusive software for optimizing gaming performance. Users appreciate the seamless and enjoyable experience offered by ASUS products.

Customer Support: ASUS's customer support services are commendable. They provide comprehensive warranty policies, reliable technical assistance, and a wealth of online resources. Customer feedback consistently praises the responsiveness and effectiveness of ASUS's support team. In comparison to competitors, ASUS excels in providing excellent customer support.

Value for Money: ASUS products offer great value for money. Their pricing strategy is competitive, considering the features and specifications provided. ASUS consistently delivers high-quality products at affordable price points, making them a top choice for budget-conscious consumers.

Sustainability and Corporate Social Responsibility: ASUS demonstrates a strong commitment to sustainability and environmental practices. They have implemented initiatives to reduce their environmental impact, such as energy-efficient manufacturing processes and recycling programs. ASUS also actively participates in social responsibility projects, contributing to various philanthropic activities.

Overall Rating: ASUS is a highly reputable brand that excels in various aspects. Their wide range of products, exceptional quality and reliability, outstanding performance, attractive design, user-friendly experience, reliable customer support, and great value for money make them a top choice for consumers. Considering the specific needs and preferences of different user segments, ASUS earns a high overall rating.

Final thoughts: If you are in the market for reliable and high-performing technology products, ASUS is definitely worth considering. Their commitment to quality, innovation, and customer satisfaction sets them apart from competitors. Whether you are a gamer, a professional, or a casual user, ASUS has a product that will meet your needs and exceed your expectations.

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Phone numbers

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Website

www.asus.com

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