The complaint has been investigated and
resolved to the customer's satisfaction
Associated Bankrip off

Associated Bank "misplaced" (they say by a coding error) a $400.00 cash deposit that created overdrafts to my account. That error left me stranded in the middle of the night, out of town and out of gas without the use of my debit card. It also created overdrafts on my account the next day for checks that came in. The bank said that they couldn't do anything about "my inconvenience" of having to get someone up and out of bed to travel over an hour and 60 miles to bring me cash for gas to get home. They did however make a gushing remark about how they reimbursed me the overdraft fee's, like they were doing me a favor for correcting their mistake! 6 months later, after making a $50.00 deposit, I found I had a $500.00 crdit? I of course called and told them of their mistake, (again blamed on a coding error). What ended my business with them, was the final straw of my actually making a $10.12 error. I had overdrawn my account by that much, by using a debit card and not subtracting it from my checkbook. I called the customer service number the next day and was told that as long as the the amount I used my card for was only an "authorized amount" (funds being held) and had not yet posted, so I wouldn't be overdrawn. A deposit of $10.12 should cover my mistake. Well, I was charged an overdraft fee of $34.00 and that fee created another $20.00 ATM withdrawal to overdraft too (another $34.00 charge). I called the customer service number again and asked what was going on? I was told I would have to deposit the additional $68.00 in charges. I asked if they couldn't please give me a courtesy reversal of the overdraft charges as I had been inconvenienced on more than one occasion by their mistakes and was never offered anything other than them simply correcting their errors? I was told they couldn't give more than one credit per year per customer for overdraft charges and they had already given me credit for overdraft charges this year, (the ones that were created by their mistakes). I said they could sue me for the $68.00 and I would be closing my account. Of course you can't close a negative balanced account, so I just left it and said they could sue me for it. The next month Associated bank took $68.00 from the account of another person who had recommended me to open an account there, while they (Associated Bank) were having a promotion of "Get a friend to open an account and receive $25.00". (She never got the $25.00 from them either). Of course this was illegal of them to do, removing the $68.00 from her account and they had to refund it back to her. After that, she closed her account also.


  • Th
    T.H. Oct 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Liam,
    I can certainly see and understand your frustration about the encoding errors that happened to your account, more than once.
    Unfortunately (or sometimes not so much), in spite of all the technology and use of computers, a big amount of processes are done by real people. Real people, like you and me, make mistakes.
    Of course no one likes to be in a situation which is the result of someone else's mistake, but it happens. To all of us. And we have all been there: a victim or the reason for someone to be a victim.

    The lack of empathy of the bank employee is sad, not to mention unprofessional. But you can't judge them for that. It sounds like what needed to be done was done: a mistake was made and the mistake was fixed.

    The overdraft fees are a whole different story. As a general rule of thumb: a checking account is a deposit account. You spend money you have on deposit. Whether you write a check or use your card, you use the money you have at that moment. If you don't have it right that moment and until that transaction clears your account, then it is no longer your money, it is the banks money. And since you had opened a checking account, not a loan, the bank is penalizing you.
    You had a good point about the courtesy reversal. I would have suggested you go back to your personal banker (the person who opened your account) or the person who helped you the first time, instead of calling a call center and deal over the phone with someone who is not familiar with such a particular situation.

    My advice to you would be to try and solve this issue instead of walking away from it, even if it means paying the negative balance. The bank will not sue you. Not for this amount. They will write it off. What will happen to you however is, you will have a Chex record files, which will stay out there for 7 years and will haunt you like a ghost. Almost any bank (at least any respectable bank) you go into afterwards and try to open a checking account will refuse, due to the negative Chex record.

    In addition, I can not help but comment on your comment about the friend's debited account. From your words, it sounds like you are implying that the bank took money from your friend's account to compensate your negative balance. If this is really what you were trying to say, I can assure you that this is impossible.
    Maybe the friend happened to incur overdraft fees because of an error?

    It is sad that you had such an unpleasant and costly experience.
    The obviously did not performed in a perfect manner, however, I honestly think that you shouldn't blame the particular brand...this same scenario would have happened at any other bank.

    Just something to think about...
    Good luck with your next financial institution!

    0 Votes
  • Mi
    Michael Bell Nov 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had an account with associated bank for quite some time now and I feel they manipulate transactions on an individual's account when they see the chance to do so. Today, I found that I had three overdrafts on my account because they cashed a check that I had sent them for a car payment on the very same day they received it. Because of that, the next three transactions all overdrew my account. Why is it that I can go to the bank with a check and have to wait unitl the next business day to get the money, but they can cash a check and get the money the very same day? I did not authorize any type of transfer. Also, as of 3am this morning I had a positive balance already in there after the three transactions had already gone through and there was no cashing of the check I gave them. Now today all of a sudden, it shows they cashed the check yesterday (which never showed up) and then overdrew my account with three transactions that were already on my account the previous day. Something isn't right and will probably be closing my account with them also. I have had with them.

    0 Votes
  • Br
    Brenda Nov 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Michael and Liam,

    I can completely relate to both of you. I have had nothing but challenges when working with Associated Bank. Dont you love that one overdraft fee that turns to 6 and 9 causing all deposits to be made to the bank!!! And the manipulation of when items are withdrawn from accounts - gotta love it!

    In fact the only reason I've continued banking with them is my lack of desire in stopping all of my auto deposits and withdrawals. WHAT A MISTAKE.

    What I am looking for now is other people who have experienced issues with the bank.

    If you have any insight or ideas, I'd greatly appreciate them.


    0 Votes
  • Er
    Erin Feb 08, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I took out a vacant land loan with Associated Bank. Every year I get 1 payment book and one tax form per year. No statements. When I paid a large sum to be applied straight to principal, there was no way to verify that it truly was...again because I do not receive a statement. I had to request one (at a cost) to make sure they are correctly crediting my account. When the online banking is accessed it has a transaction download which does nothing and a e-statement tab which displays nothing. What is the bank hiding? Chase has online statements for free. Once this loan is paid off (which of I have no idea when since there isn't a statement), I will never bank there again.

    0 Votes
  • Ti
    timhabedank Aug 15, 2009

    Associated Bank posts debits from largest to smallest on a certain day. So, if you had $200 in your account on Monday, and you spent $5, $15, $25, $40, $10, and $175 on Tuesday in that order, the bank

    would post the items at the end of the day in order from largest to smallest. $175, $40, $25, $15,

    $10, and $5. Then, they assess NSFs based on that so you would get charged for 3 NSFs instead of 1.


    0 Votes
  • Bu
    butterfly2069 Sep 03, 2009

    I bank at Associated but not for long. I went there to withdraw money and my balance was off so I talked to a banker and even though they said my checkbook was correct and everything on my account in the computer was correct, I was still short $40 and had not used my debit so nothing else was going to come through. I said since everything seems to be up to date, can you refund me the $40 because it was obviously a bank error. The REGIONAL MANAGER says "Well, I just don't have slush fund I can give you money out of" in a sarcastic manner. I said "Well, I can't have my money dissappearing for no appearent reason. You just lost a customer" This was AFTER a few days before when they made a "bank error" of subtracting $100 from my account. Had I not noticed, i'd have been out $140 because of "bank error". I'm aware that people make mistakes, but consistently and frequently making them especially in a profession that they've been educated for and that deals with people's money is not acceptable. I did try to solve the problem by compromising and waiting it out and talking to various bankers and the problem was not resolved so it would be crazy for me to stay at Associated when there has been a consistent history of error with my money.

    0 Votes
  • Si
    silverado02 Oct 15, 2009

    I have listed my complaint under silverado02. I have printed a form from "the Comptroller of the currency" administrator of national banks. The banking commission does not handle associated. They have a website you can file a complaint, whether on line, fax, or mail. I am doing it. I hope everyone does the same, as this crooked bank should get investigated. I know other people they have scammed too. A real double sided set of rules-they make as they go along. Good luck.

    0 Votes

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