Ashley HomeStore

Essentially they promise that this warranty will cover your furniture for a plethora of reasons when you're paying for it. When it comes down to it, there are so many ways they can twist the situation so that it gets caught in the T's & C's and eventually the claim is denied.

I spoke with several managers through escalations and regardless of the situation for each item, they found a way to make sure it wasn't covered.

I only spoke to one employee out of about 5 that was pleasant.

Many were incredibly rude and the final manager I spoke with (Emmie) was horrible and I don't see how she became a manger with the lack of personal skills she has. The entire conversation between us, she spoke over me, many times raising her voice and eventually hung up on me after passing me off on a message that "someone would get back to me within 7-10 business days".

Absolutely horrible experience, would never EVER purchase from Ashley again knowing this is the company they use for their BS warranty, AKA just a way to take more of your money.