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CB Furniture Stores Ashley HomeStore Complaints #602-621
Ashley HomeStore

Ashley HomeStore review: bad quality mattress ( 2 comments)

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4:55 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

We bought a Mattress last year with Ashley furniture last year and after few months we realised that it is not good and we are getting up with back pain every morning. I even had to take MRI and took some physio therapy for my back. I was asked by my doctor to not to use that mattress. Ashely Furniture store gave us hard time in listening t our probem and the manager did not even call back leaving multiple voice mails and finally we were told that they cannot do anything about the mattress and thats how they reat their customers.

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jackie.bakercox
Racine, US
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Jan 16, 2012 5:49 am UTC

I am very upset that Ashley's Furniture does not stand behind the Montage Furniture Services. My couch is raffling out and I got a letter back from MFS indicating it is not a structural breakdown or acccidental damage. I was told when I purchased this insurance it would cover up to five years of any defects. This is false advertisement. I can not get any help at all. This furniture was purchased 7/2011 and it is a piece of junk. I will not shop at Ashley's again. Spending this kind of money to put this furniture into my new home is disgusting. I have thought about taking legal action since this problem can not be taken care of. I am not giving up on this existing problem. This lying and misleading of information has me very upset. I am going to stay on top of this until this is resolved. Jackie Cox in care of Robert Cox

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ariel_ark
Wisconsin Rapids, US
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Mar 16, 2012 5:08 am UTC

Absolutely crazy the same thing happened to me. My boyfriend and I spent 28000 their in jan, (Which may not sound like very much but to me it is). I have called 6 times and left messages for the manager and no one will call me back. I bought a table and chairs and I purchased a bed frame mattress. It has been 2 months and still no call nothing they said they would let me know when it will be done and my mattress OMG! Horrible and no one will talk to me so after all the frustration and just think that we will have to mark it as a lost and find a new one. Ridiculous cant believe that they can run a company like that. Very upset WILL NEVER RETURN!

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The complaint has been investigated and resolved to the customer’s satisfaction.
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  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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    May 21, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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