Arwyp Medical Centre — Service level of the doctors
To whom it may concern:
I am writing to raise my concern regarding the Dr Wypkema unprofessional service. It never ceases to amaze me that the account requires urgent payment thereof, however when it comes to the patient they see, there seems no urgency or as a matter of fact no interest in the wellbeing of the patient.
Let me explain my complaint;
I brought my husband in after he was involved in a car accident, on 24 January 2016 at 11am, the reception staff was very helpful as well as the 1st nurse, however the problem I have is with the consulting doctor, she came in asked about the accident, listened to his heart, had the nerve to ask my husband to remove his own bandages that the on scene paramedics used, but did not really look at the wounds, his hand was swollen badly which she would have noticed should she have bothered to examined him properly, and without a word left the room, we had to insist to the sister that an x-ray might be needed as we thought it might have been broken, after the nurse did a mediocre job in cleaning and bandaging him – the nurse came back to take him to the x-ray when we got there the doctor wrote to x-ray his arm?! Obviously the doctor knew nothing about her patient and the nurse conveyed the message wrong so I had to run back to casualty where the doctor just scratch out the arm and put in hand without question…. How does that work?!
The people at the x-ray department told us his hand was not broken, we went back to casualties were the doctor never checked if the wound is properly cleaned or if he had other injuries, nor informed us if the hand was broken or not – just wrote a script for pain killers.
It was a horrible experience and it makes you wonder how safe you are in arwyp hospital. I was always a person to speak very highly of arwyp but if this is the doctors they employ then I am most certain that I will rather go somewhere else.
I at least hope that my complaint will be looked into.
Because we as the patients never seem to be listened to, or taken seriously untill something really awful happens, should we really wait for that or could this matter not be resolved.
Can you not employ doctors that is well educated with an empathy for their patients and the knowledge to treat them professionally and with the respect and dignity they deserve.