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CB Furniture Stores Art Van Furniture Complaints #102-121
Art Van Furniture

Art Van Furniture review: customer service/delivery

R
Author of the review
1:40 pm UTC

Possibly the worst customer service I have ever received from a manger. Chuck H. in Romulus failed to call me back after his team did not follow delivery protocol. Every shipment is required to have a 30 minute call prior to arrival from the drivers. The call I received was the truck was already on site for delivery from the warehouse dispatch. At that time I rushed (20 minutes) home and to my surprise the truck was already gone. I spoke to Chuck H. after this occurred. Chuck let me know he couldn't guarantee anything and would call me back. Its now been almost 3 hours and still no phone call back and no reply to VM. I was told by Erika at the Pontiac location, Chuck is a very busy man. I let Erika and Chuck know when I spoke with him the first time, I would be returning all furniture I bought since this is the second missed delivery for this shipment. Both Art Van employees said "ok". Guess they don't need customers and love bad advertising.

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  1. Art Van Furniture Contacts

  2. Art Van Furniture phone numbers
    +1 (888) 427-8826
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    Online Sales
    +1 (888) 662-0038
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    Service, Warranties & Repairs
    +1 (888) 396-8254
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    Synchrony Financial Card
    +1 (877) 898-1970
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    Progressive Leasing
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  3. Art Van Furniture emails
  4. Art Van Furniture address
    6500 14 Mile Road, Warren, Michigan, 48092, United States
  5. Art Van Furniture social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
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Art Van Furniture Category
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