The complaint has been investigated and
resolved to the customer's satisfactionResolved Art Van — poor service
resolved to the customer's satisfaction
Myself, wife and 3 kids are from ontario canada and travelled 1.5 hours drive to this store which we researched online. Upon arrival we where met by several high presure sales people but the one stuck with us thru our trip in the store. She showed us several pieces of furniture with allot of impatience for us to make a decision on one of the sets she had shown us.My gut feeling was to walk out but i had the wife and kids and i stuck it out.When i asked for a bottom line price on a couple of different sets she would walk away and come back with a price.At times it was higher than the price advertised and sometimes lower.I asked why, and she said that it was because it is a group set.Other times she would give me a price and come back later and it was 60 and 80 dollars cheaper than the first time??Go figure, this should have been a red flag, price would vary and drop the longer we where in the store!!She was desperate for a sale and really started to put pressure on my wife, and i knew she want to sell so i went after a really nice lazyboy set, to which she had priced up and down from the original price advertised.At one point she was high, and i gave her some grief, she would walked away and came back with a lower one.This went on for 20 minutes.She also informed me that we live on the other side of their delivery area in canada, by about 35 min. drive time and that they would not drive to our home and we would meet them in the nearest big city of london.Fine i said i will arrange a truck and meet them there, for a cost of 80 dollars.I informed her that if they delivered to my home i would purchase a 1200 dollar electric fireplace.She said that if she could arrange this she would call but as of now the delivery was to london only.Finally it was a done deal and she needed a manager for something and off i went to pay.I had to go to another person to pay.When i went to pay she had me down for 2 loveseats and a chair i wanted a couch and love seat and a chair so i had to pay another 80 dollars more than the price she didnt tell me about.After i payed, the cashier informs me that the furniture will not be in until the end of dec., 4 weeks away, fine so be it.Three weeks go by and i get a phone call for the sales woman and she tells me that if i take the electric fire place she could maybe have some leverage with the regional boss and i could possibly get the furniture delivered and set up right in my home.Great, i said if u could do this go ahead, it could be delivered by the end of the week it is sitting in storage.I get another call from another flunkey sales rep. and he tells me they will delivery for 240 dollars and i must buy the fireplace.He gives me a price for the fireplace and extra delivery charge and it is more than 100 dollars than the quote for our original sale price from the woman sales rep.I inform him of the error and he corrects it and apologizes.I have been hearing allot of apologies lately.Lets get the ball rolling I WANT MY FURNITURE!!So i pay the money.I get another call from some type of manager and she tells me that the furniture with be contracted to another carrier and will be dropped off at my home sometime in the next 2 months!!!And it will not be set up i must do it myself and if anything is wrong with it i must take it back to the store myself.In the mean time i have sold my old furniture in antisipation that i would have the new stuff that week.I inform her of this and again another we apologize.I asked why they wont go another 35 minutes past their range for a customer that just paid another 240 dollars for delivery and purchased 4000 dollars in product?She said thats their policy.So i politely tell her i want a refund.I hope any Canadian takes note and that our USA brothers and sisters heed this warning.
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