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My car broke down in the middle of a busy street after hours. Arrow Towing arrived and picked me up. The driver was very nice and asked where I wanted to go. I spat out names of places Id been before, and he said they didnt do clutches, and then gave me a list of places that did, which included the same company that did the towing. I said to just take me there. He even drove me home afterwards without charging any extra.
The next morning, I got a call from Arrow saying that my Shifter Cable had broken and it would be 400$ to replace. After some research, I found it probably was a small plastic piece under the console, so I suggested that they double check and make sure, and they said again, the shifter cable is broken, 400$. I said I really didnt think it was, and finally after 3 times of trying to charge me 400$, they admitted it was not, it was actually just the small plastic piece.
I told them that I would come get the car and replace the plastic piece myself which was 20$ on ebay. They said they had the piece from an old Saturn on the lot and they could put it in, so I said ok. When I got there, they said they had to order the part for 35$ and it would take 3 more hours, again, I said ok. 5 Hours later when I got the bill, it was 166$, including 2 hours of labor for a job that literally only requires pulling up the console, which takes 10 minutes MAX (I did it myself waiting for the tow truck). On top of that, I NEVER RECIEVED A VERBAL OR WRITTEN ESTIMATE for the labor for the plastic piece. And according to FL state law, a written estimate MUST be given for work over 100$. When I disputed this, the mechanic kept moving his price further and further down, to eventually 117$...for a 20$ piece of plastic that takes 20-30 minutes to install by a novice. The police were eventually called and now I have to take these people to small claims court.
On top of this, the workers are extremely rude to their own people (I heard the secretary call a driver "ignorant" to his face), the work done was very poor (I had to correct it myself), and they had no respect for the cleanliness of my car.
I feel bad for the driver, because I will never get service from this company again, and I advise everyone else to STAY AWAY!
UPDATE : Upon receipt of my complaint from the Better Business Bureau and Department of Agriculture and Consumer Services, they responded with BOLD FACED LIES and a FORGERY of my signature! These people will do anything to rip you off! I am doing all I can to get them to face up to their lies, but so far its a matter of he said she said.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Arrow Wrecker Services complaint handling
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Arrow Wrecker Services phone numbers1,4057558191,405755819Click up if you have successfully reached Arrow Wrecker Services by calling 1,405755819 phone number 0 0 users reported that they have successfully reached Arrow Wrecker Services by calling 1,405755819 phone number Click up if you have UNsuccessfully reached Arrow Wrecker Services by calling 1,405755819 phone number 0 0 users reported that they have UNsuccessfully reached Arrow Wrecker Services by calling 1,405755819 phone number
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Arrow Wrecker Services headquartersP.O. BOX 20573, OKLAHOMA CITY, Oklahoma, 73156, United States
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My car broke down in the middle of a busy street after hours. Arrow Towing arrived and picked me up. The driver was very nice and asked where I wanted to go. I spat out names of places Id been before, and he said they didnt do clutches, and then gave me a list of places that did, which included the same company that did the towing. I said to just take me there. He even drove me home afterwards without charging any extra.
The next morning, I got a call from Arrow saying that my Shifter Cable had broken and it would be 400$ to replace. After some research, I found it probably was a small plastic piece under the console, so I suggested that they double check and make sure, and they said again, the shifter cable is broken, 400$. I said I really didnt think it was, and finally after 3 times of trying to charge me 400$, they admitted it was not, it was actually just the small plastic piece.
I told them that I would come get the car and replace the plastic piece myself which was 20$ on ebay. They said they had the piece from an old Saturn on the lot and they could put it in, so I said ok. When I got there, they said they had to order the part for 35$ and it would take 3 more hours, again, I said ok. 5 Hours later when I got the bill, it was 166$, including 2 hours of labor for a job that literally only requires pulling up the console, which takes 10 minutes MAX (I did it myself waiting for the tow truck). On top of that, I NEVER RECIEVED A VERBAL OR WRITTEN ESTIMATE for the labor for the plastic piece. And according to FL state law, a written estimate MUST be given for work over 100$. When I disputed this, the mechanic kept moving his price further and further down, to eventually 117$...for a 20$ piece of plastic that takes 20-30 minutes to install by a novice. The police were eventually called and now I have to take these people to small claims court.
On top of this, the workers are extremely rude to their own people (I heard the secretary call a driver "ignorant" to his face), the work done was very poor (I had to correct it myself), and they had no respect for the cleanliness of my car.
I feel bad for the driver, because I will never get service from this company again, and I advise everyone else to STAY AWAY
UPDATE : Upon receipt of my complaint from the Better Business Bureau and Department of Agriculture and Consumer Services, they responded with BOLD FACED LIES and a FORGERY of my signature! These people will do anything to rip you off! I am doing all I can to get them to face up to their lies, but so far its a matter of he said she said.