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Arizona Public Service Company [APS] Customer Service

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Arizona Public Service Company

400 N. 5th Street
Phoenix
Arizona
United States - 85004

Customer Support Phone Numbers

+1 602 371 3614(Personal) 9 3
+1 602 371 3695(Business) 1 0
+1 800 240 2014(Personal, Outside Metro-Phoenix) 1 1
+1 866 225 1895(Business, Outside Metro-Phoenix) 1 0
+1 855 688 2437(Residential Outages) 3 3
+1 602 371 6767(Business Outages, Phoenix Area) 2 0
+1 800 253 9407(Business Outages, Other Areas) 1 0
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Arizona Public Service Company [APS] Complaints & Reviews

Arizona Public Service Company [APS] / aps electric bill.

Az
Aug 01, 2019

For the past year aps has charged me 3x more then they shld have I was on housing in a single level apt with two little boys and after 700 then 900 then a 1200 dlr bill I had to leave my home I had to take out a loan on my car just to try n. Pay for the outrageous electric bills and I wa...

Arizona Public Service Company [APS] / automated system

Wi
Jul 19, 2019

I attempted to pay my bill online using the automated system. I recently had a new bank account. I entered my new bank and routing l information on the system. The system defaulted to my old bank account. I called two days after the payment was made to see why the proceeds had not come...

Arizona Public Service Company [APS] / damaged grass and ruts

Un
May 17, 2019

Arizona Public Service Company [APS]To whom it may concern, On May 16, 2019 APS service technician (s) removed a meter from the care takers residence at 225 S Merritt Ranch Rd, Cornville, AZ. After the meter was removed the technician backed the service truck on to wet grass in an attempt to turn around. The ground was wet...

Arizona Public Service Company [APS] / unjust & unjustified rate hike

St
Apr 21, 2019

Arizona Public Service Company [APS]In January 2018, I filed a formal complaint about the unjust & unjustified rate hike that was approved in Aug. 2017. I crowdfunded the attorneys fees, secured an expert, had a 5 day hearing last September where we completely uncovered their shell game, and just got a ruling from the Judge...

Arizona Public Service Company [APS] / refund of deposit

Bc
Mar 27, 2019

Account # [protected] I sold my home in december. I am owed a refund of my deposit. I called mid january to set up new service, I inquired about the refund and was told it would take 45 days from shut off date of old property. The aps website states that it takes 25 days. I called again in...

Arizona Public Service Company [APS] / aps automated billing system

Ap
Mar 04, 2019

In the last 6 months aps in arizona has implemented an automated billing system that is issuing erroneous electric bills, issuing errouneous late fees and continually overriding aps manual corrections. A complain was filed with the arizona corporation commission that did nothing but refer...

Arizona Public Service Company [APS] / reconnection

Va
Nov 14, 2018

My electricity has been turned off since November 5 because the bill had raised to $1600 past due and I could not pay it. I had finally saved up a little over $1000 and was calling APS to ask if there were any assistance program so that I could get my electricity turned back on as I have a...

Arizona Public Service Company [APS] / saver choice plans

Oc
Nov 10, 2018

I have been on the Lite Choice Plan for the last seven months and I have been monitoring my kWh usage. The Lite Choice Plan has served me very well. Now APS is telling me that I do not qualify to be on the Lite Choice Plan any longer because I went above the 599 kWh usage for four month...

Arizona Public Service Company [APS] / customer service and rates

Rw
Oct 22, 2018

APS is charging rates so high that many in Arizona cannot pay any longer. The Arizona Public Service commission was elected by APS money so they just side with APS on everything. When you call in to ask a question or share your issue with them, they have wait times so long that most just...

Arizona Public Service Company [APS] / call center

Ak
Oct 15, 2018

I called to defer my(outrageous bill)payment for two days and they declined. Said there was no way they could help. No help whatsoever. I also have a disabled person in my home. I relayed that information and they told me in a word tough [censored]. Not a very nice way to treat your...

Arizona Public Service Company [APS] / customer service issue and lack financial assistance

Br
Oct 11, 2018

Good Afternoon, On August 24th, after attempting to remove my mothers name from my APS bill, I was told I could not do so without creating a whole new different account. The staff informed me however that I would have to pay off the balance I had due of $435. I then asked if I get some...

Arizona Public Service Company [APS] / adding a deposit onto my bill

Ma
Sep 28, 2018

For 2 summers in a row, a tenant in the building in the back of the property keeps putting my apt # on their paperwork when they sign up for electricity. I have come home to no working electricity, 3 very overheated animals and left wondering what has happened. It took my apartment manager...

Arizona Public Service Company [APS] / service

Me
Sep 12, 2018

I'd like to start with the fact that I've been renting to a Ms Margarita Marrero for the past 11 months. She apparently has racked up quite the utility bill and from what I understand, has tried to reconnect services at my address since her move out date (only 24 hours ago). So, Yesterday...

Arizona Public Service Company [APS] / electric bill

Rb
Aug 22, 2018

Account [protected]. My property is has been vacant since April 2018, yet my bills are off the roof. For example my my July bill was 370 and my August bill was 470. How do you explain this type of consumption in a vacant property??. My thermostat is set at 85 degree. Are you reading the...

Arizona Public Service Company [APS] / aps allowed open door turn off my services

Dr
Aug 15, 2018

I received a quote to sell my home to open door, I did not accepted their offer and thought that was it, I then discovered that aps allowed open door to change the services into their name with out any contract of sale. when I contact aps to ask why they let them change billing name on an...

Arizona Public Service Company [APS] / home service account # [protected]

Ro
Aug 13, 2018

After changing my payment date to the 9th from the 26th because of change in retirement payment, I signed up for auto pay and verified it by phone last month. You have not taken payment this month and when I called today the gal said I was not on auto pay and I was cut off while...

Arizona Public Service Company [APS] / electrical service

Tb
Aug 13, 2018

Account [protected] Since the change of service plan and your rate increase my monthly bill has increased over 25% not the single digit that was advertised. In reviewing the bill from last year to this on the generation of electricity (both on-peak and off-peal combined) my monthly bill on...

Arizona Public Service Company [APS] / metering and service

Ed
Aug 02, 2018

Arizona Public Service Company [APS]i am not provided my hourly usage in the past, or even now, since i had a new meter installed. there is no way for me to verify my bill without this info. my meter is not understandable, and aps provides no explanation of the 12 fields, as they are different from the 9 fields for the meter...

Arizona Public Service Company [APS] / residential bill for july 2018

Da
Aug 01, 2018

My total July 2018 bill was $150.45, the highest it has ever been in July since I moved to Arizona in winter 2012. Please note that I also installed solar power in July 2013 for which I pay monthly. So, I benefit from that investment by lower monthly usage purchased from APS. Comparing my July...

Arizona Public Service Company [APS] / services and rates

Pr
Jul 27, 2018

We switched over solar power. Four months ago. We get our APS Bill and wanted to scream it over 865.00 dollars, why!!! So contacted them they claimed it was to pay out the budget plan with payments.Ok fine. We get our Bill for this month and they are demanding over 700.00 marked final bill...

Arizona Public Service Company [APS] / aps bill I have been overbilled

Ma
Jul 23, 2018

I just was told that I had a bill for $800 for a period of approximately 30 days. This amount is totally incorrect. The owner has told me that this amount of electric has never been used in our home. I need to have a quality assurance person verify that the usage and reads are accurate. we...

Arizona Public Service Company [APS] / fraudulent deposit assessed due to 1 day late on payment

Js
Jul 12, 2018

We provided a $300 deposit when we set up our account. We were late 1 day and then 2 days late a few months later. Never were we in jeopardy of having your power turned off or outside of the grace period. However unbeknownst to us they can assess a $500 deposit for being "late" twice. APS...

Arizona Public Service Company [APS] / new additional deposit in excess

Er
Jul 12, 2018

At the peak of the electric season for the APS electric company to ADD a new $900 DEPOSIT above the deposit already in place from our 8 year residency in this house is frankly uncalled for and tyrannical WHEN MY ACCOUNT IS PAID IN FULL. I have no outstanding balance and have made my payment...

Arizona Public Service Company [APS] / utilities

Ov
Jul 06, 2018

APS over the last 2 years has required two separate unannounced 200$ deposits - which aren't really deposits because they have never been returned. They indicate you cant have a late payment in 12 months or you cant get your deposit back. Mind you, I have never had my electric shut off but...

Arizona Public Service Company [APS] / electric bill almost tripled!

Lu
Jun 30, 2018

We never received notification of exact day new rate/hours in effect. We got a paper in mail basically telling us that any useage between 3 & 8 pm M - F will cost more so we have been doing our best to honor that. We just paid $500 & $825 more due in less than 2 weeks! Looks like APS i...

Arizona Public Service Company [APS] / planned power outage

Ho
Jun 20, 2018

To APS Public Relations, I am highly disappointed and frankly disgusted with the APS plan for scheduled power outage, for routine maintenance on transmission lines in the Grant Park area of Phoenix AZ. This outage is planed on June 22 at 9:00 PM to the 23rd 6:00 AM. On June 22 the temperature high...

Arizona Public Service Company [APS] / billing

Do
Jun 15, 2018

My neighbor and I have recently added solar to our homes to lower the cost of electric. My bill is on an automatic payment plan is which I receive a discount for. My neighbors bill is sent to him monthly so he receives no discount. The other day we were reviewing our bills together and hi...

Arizona Public Service Company [APS] / aps electric

Ap
May 23, 2018

I purchased a home in july 2016.. I was on the equalizer plan.. Never recieved a notice from aps stating they needed to raise the amount.. Around 8 to 9 mos later I recieved a disconnect notice for $2800.. I called spoke with customer service seh said they should of changed the amount...

Arizona Public Service Company [APS] / billing practices

Te
May 15, 2018

They mail their bill with only a few days to pay it before you are delinquent.I travel a lot and it is possible to not see the bill before the due date.also, once last year I never received their bill.So I have had to accept paying late fees.This month I was assessed a $650 "deposit fee"...

Arizona Public Service Company [APS] / street lights

Sa
May 02, 2018

APS contracts with a company to fix street lights they own. they don't go out in a timely manner and often need several requests to get repaired. certain phoenix neighborhoods have experienced increase in transients and one homicide recently. APS needs to be held accountable for maintaining...

Arizona Public Service Company [APS] / inaction for a power outage

Gh
May 02, 2018

Despite numerous outage reports throughout the night, no repair crews were dispatched until 5 AM. Power to the entire neighborhood was restored between 9 and 10pm except for seven houses. I filled out power outage reports around 10pm, and again at 1:15am. I called right after 5am and they...

Arizona Public Service Company [APS] / plan change without notice

Gk
Apr 09, 2018

My plan is changed to higher rate plan without prior notice, but when I talk to customer service they changed the plan what it suppose to match but they said that effect from next month billing cycle and not from current cycle and end-up paying higher rate for current month.. when ask them...

Arizona Public Service Company [APS] / policy on bill migration

En
Apr 04, 2018

Aps migrated me on to a new bill plan, when I saw that I called right away. I did the math and the plan aps choose for me will increase my bill at least 25%!!! I called to change my bill and was told I can't until the next bill cycle. That is completely unfair, aps moved me to this plan...

Arizona Public Service Company [APS] / meter technician

Jj
Mar 30, 2018

Tech came to door and knocked briefly. When I answered the door he was already opening my gate to the back yard and my dog was out barking and growling at him. I quickly grabbed my dog from bitting him or running into the very busy street I live on. I was given NO notice whatsoever that a...

Arizona Public Service Company [APS] / billing

De
Mar 27, 2018

After paying a $700 electric bill, after getting shut off (which is outrageous enough), I then deferred my next bill to the next billing cycle and included my email so that I would get an alert to when it was due. How about I got no email and the crappy company shut me off again without...

Arizona Public Service Company [APS] / unethical behaviour

Jt
Feb 01, 2018

Regarding the planned price hikes, if APS received approval to roll out a complex billing process, then it should also be required of them to provide billing statements that show electricity usage by hour. If they plan to bill by hour of usage then the expectations as a consumer, is I have...

APS (Arizona Public Service) / surprise deposit required

Br
Jan 29, 2018

I have been an APS customer for over 26 years and have owned my current resident for 20 years . My latest bill has an additional $313 dollars on it for a deposit. I have never had a shut off notice. I have been late paying because when I don't have my bill I don't know the amount so I bill...

APS (Arizona Public Service) / changing our account number and where is the discount that trump gave us?

Je
Jan 27, 2018

I would like to know why are account number was changed 5 months ago. I also would like to know why we are not getting a credit on our account when others are getting this from trump. I understand that the people in are area are quite mad about the raise in their bills and no credit from...

APS (Arizona Public Service) / aps billing

No
Jan 24, 2018

Aps has shut down our electricity with out any warnings, we have made our payments but they have told us that there was a $200 deposit for paying late for which we did not know. Its not fair to come home to no electricity and no warning and that's allot for a deposit when we don't even...

APS (Arizona Public Service) / power line modification creating unwanted noise

Ts
Jan 13, 2018

Hello, I've submitted this complaint on 1/4/18 at 3:11pm to [protected] and spoke with Whitney, and no action to date. I live at 1422 E Desert Cove Ave, Phx AZ 85020 and noticed that APS services did something to the power lines off of power pole 16651 3 D, (added 3 brackets to line...