CB Automotive Fueling and Charging ARCO Complaints #2-21

ARCO review: Gas service

alexis626 of Whittier, US

Jul 18, 2023 1:09 pm UTC

Verified customer

I had went to put gas at Arco on Friday 7.14.23 around 6pm I went inside the store to buy a drink and also put gas I asked for $25 on pump 5 I paid $30 in total I went to pump my gas $ the pump wasn't working as I thought I went back to ask the worker it wasn't working she charged my card again and I went back to try to use the pump & it still wasn't working so I went back inside to tell the worker & I told her what was happening & I checked my bank statement & they charged me so I asked the worker to either give me my money back or add the money to a different pump she didn't do neither & got charged for something that I didn't receive the next day I went to talk to the manager to try to see if she could help me but she she said she couldn't & the worker who charged me gave me a receipt stating I didn't put gas then why was I charged on my card . I need help to resolve this situation since I'm not getting no help from the workers .

Desired outcome: I would like a refund or my gas either or & continue being a customer to the Arco

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Keywords:

bank statement card drink gas manager money pump receipt store worker

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ARCO Contacts

ARCO phone numbers

+1 (800) 761-9670

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Prepaid Gas Card

+52 664 423 2726

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Mexico, ProFuels

+52 656 686 2228

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Mexico, Del Rio

+1 (800) 322-2726

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Customer Service

+1 (800) 348-7959

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Fleet Card

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ARCO emails

bpconsum@bp.com

100%
Confidence score: 100%

Support

ARCO address

19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States

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May 18, 2026
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