Menu
Write a review
File a complaint
ARCO

ARCO review: customer service

T
Author of the review
6:09 pm UTC

I travel from LA to San Francisco and back once a week and stop at this ARCO frequently. The store is nice, clean, and most of the employees are friendly. However, there is one employee, an older Hispanic man, that is drunk every time I stop there during the day or evening. I think his name tag says Rene. I can smell the alcohol on him and he can be downright rude. He doesnt want to listen to customers and gets impatient if he has to explain things. I have seen him so drunk that he has had a hard time talking. He shouldn't be allowed to drink while on the clock and it needs to be addressed. It is a safety issue for not only him, but fellow employees as well as customers. I only.continue stopping at that store because the other employees are so friendly and its refreshing to see bright smiles from the girls working there. I would hate to have to find another stop because an employee doesnt understand there is as time and place for drinking, and the workplace isnt it. Save that for your off time.

0 comments
Add a comment

More ARCO reviews & complaints

ARCO - Took all my money off debit card 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - bad gas 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - stole my money 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
ARCO - rude service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all ARCO reviews and complaints
  1. ARCO Contacts

  2. ARCO phone numbers
    Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number
    Prepaid Gas Card
    Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click down if you have unsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone number
    Mexico, ProFuels
    Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click down if you have unsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone number
    Mexico, Del Rio
    Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number
    Customer Service
    Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number
    Fleet Card
    More phone numbers
  3. ARCO emails
  4. ARCO address
    19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
  5. ARCO social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
  7. View all ARCO contacts