Aramex International LLCpriority express what a joke

R
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a verified customer
Verified customer

Aramex collected my parcel from my wife place of work, on the 14th December for which we paid for a priority express parcel service to the UK, on the 15th I checked the tracking website and it says parcel arrived Uk and cleared customs at 3.48pm. 23 december I called my mother only to find parcel had not been delivered, called aramex and was told parcel is lost, WTF lost, neither aramex uae or UK can tell me where my parcel is, how can this be ? after many calls to both the Uk and UAE no competent people are available at either end to give me an answer, the service is a disgrace and should be closed down, these people advertise they take special care of every parcel, yea right " they take every care to lose a tracked shipment " below is there so called shipping system which clearly states in UK Shipment Summary Shipment Number: [protected] Pickup Date 12/14/2015 Shipper Reference NIL Current Status: Cleared from Customs Delivered on: Delivered to: (Notify me when the shipment is delivered) For inquiries and amending delivery instructions about this shipment, click here to submit a customer care request or contact origin office at:+[protected], destination office at: +[protected] Time values are local to the service area in which the shipment checkpoint is recorded. Shipment History Location Date Activity London, United Kingdom 12/15/2015 3:48:00 PM Cleared from Customs Dubai, United Arab Emirates 12/15/2015 6:49:00 AM Departed Operations facility – In Transit Dubai Express Hub, United Arab Emirates 12/15/2015 4:13:00 AM Received at Operations Facility Dubai, United Arab Emirates 12/15/2015 3:40:00 AM Departed Operations facility – In Transit Dubai Express Hub, United Arab Emirates 12/15/2015 2:40:00 AM Received at Operations Facility Dubai, United Arab Emirates 12/14/2015 9:38:00 PM Departed Operations facility – In Transit Dubai Garhoud Outlet, United Arab Emirates 12/14/2015 8:07:00 PM Received at Origin Facility Dubai, United Arab Emirates 12/14/2015 5:13:00 PM Record Created Dubai, United Arab Emirates 12/14/2015 5:13:00 PM Picked Up From Shipper

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