Aqua America review: Main water shut off replacement

We had some internal pipes replaced and I figured, since my plumber (who’s fantastic, by the way) was already here, I might as well get the main water shut-off in my basement replaced—it leaks randomly whenever you actually try to use it. Easy enough, right? Wrong.

Calling Aqua customer service felt less like scheduling a water shut-off and more like booking a rocket launch to the moon. The rep acted like I asked her to personally hand-deliver the water valve with a parade. Zero help, total attitude.

Then came the infamous “four-hour window” for when someone might show up to turn off the water at the street. Coordinating that with a plumber was like trying to align planets—utter madness. And to top it all off, Aqua never mentioned anything about a new meter until after the fact. At that point I just thought, “You know what? Forget it. That’s your problem now”.

Bottom line: Worst company I’ve ever dealt with. If customer service were an Olympic sport, Aqua wouldn’t even qualify for the tryouts.