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4.3 1771 Reviews

Apple Complaints Summary

59 Resolved
282 Unresolved
Our verdict: With Apple's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Apple reviews & complaints 359

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8:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Apple I11

I just want to voice a complaint; I dislike the last upgrades; stop fixing stuff not broken please. My phone 📲 freezes constantly.

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8:07 pm EDT

Apple Subscriptions service - are you the provider or the payment processor

We signed up for Disney+ in March of this year. In the past 4 weeks, our account has been hacked 3 times which resulted in us losing access to the service. Each time, we contacted Disney+, changed our password and it still got hacked again. We came to the conclusion we should just change the account to another email ID. We figured that might stop the hacks once and for all. This was on Oct 29th. Probably foolishly on our part, we went ahead and just signed up for Disney+ again for another 1 year subscription under a new ID/email. I thought this would make the rest of this easier as they would see we were paying for another year of service already. To put things in perspective, we are talking $70 for the year so the money wasn't huge but it was still handled horribly.

We then called Disney+. The thought process is they would just refund us the remaining 5 months left on the existing account they seemed incapable of preventing hacking on with the understanding we just paid for another year on a new account. Come to find out, Apple actually provided us the subscription though. Funny in that when you sign up via an Apple devices, this is not made obvious to you. I just thought I signed up for Disney+. It does make things easy to cancel under "settings" on your Apple device when you do this. However, there is a catch which is what I'm complaining about and will come back to.

To Disney+'s credit, they got the concept quickly. There was no pushback on the refund and only hit a snag when they went to give it to us. If Apple gives us the subscription, then only they can approve a refund like that. Disney+ was ok authorizing it to Apple to do and Disney+ would be ok covering it so they asked us to do a 3 way call with Apple.

We get on the phone with Apple support and they tell the Disney+ rep they can't discuss with them on the phone so they are required to drop. Before they drop though, they are very clear that why they are on the phone is to insure we get the refund and to provide Apple whatever they need in order to do that. So they proceed to drop and then the Apple rep tells us we are not allowed a refund because their "policy" is to not give them 60 days or more after a subscription purchased. They then say their "policy" is also not to have conversations with third parties on the line even if the customer approves and identity has been verified. Thus, Disney+ was given no opp to resolve.

I get elevated to a "senior" rep who begins to tell me the same things. I point out that "policies" are guidelines and are meant to be taken into consideration with the context of the situation. I then point out to them that they are not able to adequately provide me the service because they can't stop my account from being hacked. As such, are they saying I have to continue to pay for a service they can't provide? To this, they convey it is Disney+'s responsibility to provide the service. I accept that but then say Disney+ is ok providing me the refund. Their response to that was it was not up to Disney+ as to whether I get the refund.

So is Apple acting as the service provider here or the payment processor? That is what I pose to the customer service rep. I tell her that as the service provider, they should give a refund as they were responsible for us getting adequate service which was not possible here. Alternatively, if they are the payment processor, then like any credit card company, they are absolved of any responsibility/accountability of the service but need to allow the merchant to credit our account when they deem it appropriate who is responsible/accountable. They can't hide behind the logic they have the authority to determine if a refund is ok but not responsible for the service being provide. They have to pick one or the other.

She had no rebuttal. She just stopped and said, "our policy is no refunds after 60 days from the subscription date." No solution or further consideration.

I've now cancelled the new Disney+ subscription using the new ID and received a full refund as it was "within the 60 days" but have to continue to navigate the habitual hacking of the original account (I.e. no fix to original problem). As far as resolution goes, I'd like the hour back of my life to try to save all of $35 but that is obviously not possible. As such, until I have a practical way of just bagging Apple altogether (which I'm shocked to say because I have been such a huge fan for so long but this is one of a couple issues we've had with them and their products as of late), I'd love them to resolve this issue and allow me to switch the Apple ID on the Disney+ account without having to double up on the cost for the next 6 months. Additionally, I would think some good faith gesture to further compensate me for this inconvenience to deal with this obvious error in judgment on their part where common sense should have won the day would also be appropriate. Lastly, I'd like them to take action in changing their "policies" to insure this is not something that continues for me or others that blindly trust Apple to handle things like our subscriptions without "catches" such as these which are unnecessary and clearly not in the consumer's best interest.

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10:33 pm EDT

Apple Everything

Customer service since 2009 has never, ever, resolved any questions, technical issues, software update issues, etc. I could write a tome, but it would take way too long. Distilled down: hardware incompatibility issues causing freezing with audio stream was not resolved for two years and we had to hire a separate consultant to determine, finally, that we had a faulty video chip on the motherboard (overheated); no not a video card, but that actual hardware chip on the motherboard was faulty. Apple did not provide any credit, or anything toward remedying the problem as we had to replace our desktop. iTunes... where do I even start... playlist transfers, audio format complete lack of customer support understanding of any questions asked, etc., etc., etc. OS updates? Disasters. Loss of keyboard functions, loss of data and settings transfer, and on and on it went. Finally, Apple support told us after two days of calls and 10 hours on the telephone in total, that they could not help. We ended up reverting back to an earlier version of OSX, which worked fine, as opposed to the update version. Simply terrible! The latest is about Apple Music and their "Protected File" format, meaning, lower bitrate audio files cannot be converted to lossless format versions; and this is even with the subscription service! Simply un acceptable because the lossless conversion is available with iTunes store purchases only, not with a PAID Apple Music subscription; why? Anyhow, there's too much more to describe, but the above is a good start. We will not, and have not, purchased any more Apple products since 2013, primarily due to complete lack of competence with technical support. Representatives are always friendly, but completely clueless and unhelpful, plus not knowledgeable about technical issues, such as those detailed above; again, in part as there's much, much more to write about. Thank you for letting me rant; just very frustrated with lack of any resolution from Apple.

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7:53 pm EDT

Apple Getting price reduction refund!

Having trouble getting price reduction refund from Apple. Their policy states you can call for refund but I am having no luck getting it. The phone people keep switching me to the next person that will help me get it but it never happens.
Drove to Short Pump, Va Apple store after waiting in line a rep came out and asked how he could help! I thought ok now I get my $100. Refund?
He went back in the store and talked to 2 other reps in the store for 5 minutes came back out and said they were to busy and I would have to make an appointment! On line appointments were not available or I would have made one. He said he could make one for Saturday at 11:15am.
So now I get to make another 80 mile round trip and waste a couple of hours on Apple again. They truly a no service company!
Shop at Target and get an extra 5% off if you have the red card.
No more Apple store for me!

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11:05 pm EDT

Apple Inconvenience

My phone broke and when I got it fixed, it asks for my apple id and password.
I forgot my password and I called them at least 100 times already. Its been 6 days without phone and they told me today that it will be another 13 days to recover my password and then only I can use my phone.
Wait what another 13 days without phone.
Are you kidding me.
Staying without phone for 20 days.
Its insane
I told them that I can give them proof of the phone purchase and my id but they said they wont be able to help me.

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6:31 pm EDT
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Apple Representative named Zay

My case number is 101199543365 I c alled apple because I was told to do so if the computer continued to freeze and I lost control of the mouse, as it continued I c alled back a day or two later and the case was escalated to a man named Zay. He asked if I would like to remove all files from the user name, which is me, to a new user or to have the computer examined by technicians that then would examine the logs. I chose to have the computer examined, he said he would have to put me on hold, which last one hour and ten minutes, during this time he would come back once in a while and ask the same questions "Does your mouse freeze or the computer? I just want to make sure" then he would disappear again for another 20 minutes and come back and ask absolutely the same. question. This went on for a period of one hour and ten minutes, to which he finally said that this special team would examine my logs and that he would be available and in contact with me via email that he would be the one responsible... This was Friday the 10th, 2020 He insisted he worked on Saturday as well and would be available... but as I thought about the bizarre amount of time it took to write the report — that is what Zay said he was doing — this was after he had read the previous report of my case which took about 15 to 20 minutes, which I assume is normal... so since he didn't tell me how the 'experts' were going to read the logs without screen sharing and since he said he would my contact and there would be also a link to get the case resolved... I asked him via email and got no answer the first time, and the s econd time, so I decided to click on the link and found out a Q and A that has nothing to do with my case.

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9:04 pm EDT
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Apple Customer service complaint

I made an appointment to get a replacement iphone at Southgate Mall Edmonton AB (which took a week). I arrived with my old phone, my apple care, my apple ID and password and when I logged in at the store my apple ID did not work. The associate was extremely unhelpful and advised me that I had to leave the Apple store with my Apple iphone and contact Apple support - is this not the Apple store? When leaving the store with an iphone that did not work, the associate chastised me to ensure that I remembered my password in the future. I came home, logged in on my computer with my apple ID no problem. Now I have to wait another week for an appointment with no phone and I am staring university without a phone. This is ridiculous and this lack of customer service does not make one want to continue purchase a thousand dollar phone and apple care in the future. This should have been a one stop with support and assistance in the store the bears the name of the product that I brought in.

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7:07 pm EDT

Apple Product purchase and promotion

I purchased a $2000 iPhone with my carrier which came with a free one year subscription to Apple TV. While I was trying to set up my subscription there was a technical difficulty and now they are telling me they cannot rectify nor compensate for this and" too bad so sad my loss. "
I've called them several times going up to supervisors and managers they say they can't do anything they won't give me any other person to talk to you and all I could do is file a complaint which will at some point be reviewed and that's it.

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Update by Linda Cusmano
Jul 22, 2020 7:14 pm EDT

I purchased a $2000 iPhone with my carrier which came with a free one year subscription to Apple TV+.
While I was trying to set up my subscription there was a technical difficulty and now they are telling me they cannot rectify nor compensate for this and" too bad so sad my loss. ".
Apple will not honor the promotion!
I've called them several times Escalating up to supervisors and managers but they all say they can't do anything, they won't give me any other person to talk to and all I could do is file a complaint with them which will at some point be reviewed and that's it.
It makes no sense that a Huge tech company cannot honor their promotion and there is no way to give me my one year subscription as promoted
which was supposed to come with this expensive phone.

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12:49 pm EDT
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Apple iphone 11

When are you going to fix text to talk so it works and stops changing everything you say and putting in words not even close to what you say.
You brag about new watch that tells you how long to wash your hands a very stupid feature yet you don't fix old problems.
Fix text to talk, fix text to talk, fix text to talk
Stop changing everything I say it is the worst program I have ever used $1000 for a phone that does nothing but anger you
Pay attention to old tech make it right before you tell me how long to wash my hands

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4:34 pm EDT
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Apple ipad

You have the worst service, I was put on hold for about 45 minutes and no one could get back to me? Thats customer service? You have no phone number to call. I am going to cancel my service because your service sucks! Sorry but I am pissed off waiting! I don't understand how you could dictate what you can do, it doesn't make sense to me. Steve santucci

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10:43 am EDT

Apple Ugly apple music covers

I think a pirated version of Apple Music has been downloaded onto my computer. There is a plain, blue-shirted person going by the name of Brooke Reese appearing on my Radio page. Doesn't Apple have enough money to contract with real artists?

As I understand things, Apple is a huge company, and professional. I tried buying and uploading copyrighted iTunes software, but perhaps I am wrong about their music acquisition method.

Thank you. I just don't have time to shop for high quality music, and I need the professionals to guide me. I assume that is what I am paying for?

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9:26 am EDT
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Apple iPhone 11 pro

The phone says it is good in 5 meters or so of water for many minutes but when you accidentally drop it in a little water for a second or two and the screen stops working they say that is not covered by the warranty. I believe that is false advertising when they wont stand behind what they say is true. Why would you want to stay with a company that wont stand behind what they say.

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12:49 pm EDT
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Apple 27" iMac trade in

When on line to trade in my 27" iMac. I was informed if everything checked out I would be credited $750. My iMac was working, it turned on and off (it might have had some issues, but it was working). In short the $750 turned into $150 or $175, which I did not accept. So it was returned. I left it in the box until just recently, when I set it back up it would not work. I attempted to do a recovery, but the mouse wouldn't work so I have to attempt the recovery using the keyboard. I cannot get the computer working. My question is, is it Apple's policy to run its test on a computer trade-in, and if the trade-in amount is refused, to return the computer in a non working order. Not to return the computer in the same order that it was received. Very disappointed with Apple. Have traded in iPhone with no problems. Please respond

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5:29 am EDT
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Apple The app slots 777 Vegas

I am a recovering gambler, with a panic disorder. This presents its self a game for entertainment only age does not payout. The app at first worked great as a tool to take the edge off the itch, and distracted my mind from panic situation. As time progressed the more coins you ha do by to achieve your goal. By the time I roconiezed the format it was to late. This is a full blow casino slot machines, and with in six weeks I had spent 10, 000 dollars. I called apple the evidence was very clear the app was misleading and a scam. The woman on the phone agreed to pay me back however it was amount to large to process on her own. When I was transferred the lady said she would not. She had no concept that this was a type of situation where the game needed to be regulated and controlled, I'm am completely disappointed and imberised that I went into remission somewhere where I did not feel as though I needed my guard up.

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12:51 pm EDT

Apple iphone 7 plus

Apple iPhone 7 have a problem with the panel board of the phone. I don't understand if Apple know about this problem & didn't recall the iPhone 7 . Why do I have to pay for a problem that Apple know about? I already pay for the phone and in 3 year it stop working because of the panel board of the phone. Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board. These affected units were manufactured between September 2016 and February 2018 and sold in China mainland, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.

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11:13 am EST

Apple iphone x

My phone always hanging, always stopping, always silent since I upgrading to ios 13.
Even after trying many times to upgrade for new versions i'm still facing the same problem, especially (always silent and hanging when trying to store phone numbers)!

Now i'm using last version 13.3.1 and still facing lot of troubles especially hanging and phone stay silent so I can't hear ringing when receive calls!

Need to repair or replace phone.

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8:21 pm EST

Apple icloud

I'm so [censored]ing pissed.. I'm having a panic attack cuz this stupid [censored] icloud just stole over 500 photos out of my ipad and deleted them for good... Don't worry... I tried everything.. Even talked to apple on the phone and they said the photos are gone for good and your employee even said icloud is sketchy as hell... I'm so pissed not to sure i'll but another apple product.. Don't matter now, can't afford one anyways... Almost wanna sue someone...

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2:15 am EST

Apple emoji update discrimination

Please explain why there is no emoji for military service members? Is this blatant discrimination against the military?

In the latest update we see non-binary gender fluid emojis, a yo-yo, "pinching fingers" etc..
Yet there still is no representation for those who give their lives in the service of their country, who are willing to do the things that the general population cannot do or simply turns a blind eye to.
But hey, we have a yo-yo now!

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12:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Apple missing iphone 11 in shipment

A few days before Christmas I received two separate boxes from A.I. in Carlyle, PA (an Apple fulfillment center) via UPS Next Day. One order was complete, the second was missing the iPhone 11 itself. The shipment with the missing phone included the white box, earphones, charger and cord...but no phone.
The sales order # is [protected]; the delivery number is [protected]; the Web Order # is W533521494.
Comparing the two shipping boxes, neither appeared to have been tampered with, except that the white box with the missing phone had not been tucked under the clear film used to stabilized it during shipment. I take that as a sign that the phone had been left out or taken out during packaging.
The missing phone's serial number (taken from white box) is GONZPR5KN72R. It was a model A2111.
The orders were address properly to Thomas M. Knobel, phone [protected], at 84 South Main St., Homer, NY [protected].
Both phones were purchased using American Express Memebership points and the order was placed with Apple through them.

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12:57 am EDT
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Apple the used demo apple iphone I purchased on the 16th sep 2019 is faulty

Order number: BZKGCQW8
Product: Used Demo Apple IPhone 6S 64GB
Ordered : 16th Sep 2019

The phone I received from Kogan is getting very hot when using the phone and once the phone has been charged over night the battery is only lasting a couple of hours before I have to charge it again.

The phone is faulty and I would like to request a full refund please.

Thanks

Lisa

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Apple Customer Reviews Overview

Apple is a technology giant that has been revolutionizing the industry for decades. The company is known for its innovative products, including the iPhone, iPad, MacBook, and Apple Watch. Apple's products are highly sought after by consumers around the world, and for good reason.

One of the most significant positive points of Apple is its commitment to quality. Apple products are known for their durability, reliability, and longevity. The company uses high-quality materials and rigorous testing processes to ensure that its products are of the highest quality.

Another positive point of Apple is its user-friendly design. Apple products are designed with the user in mind, making them easy to use and navigate. The company's operating system, iOS, is intuitive and straightforward, making it accessible to users of all ages and skill levels.

Apple's customer service is also highly regarded. The company offers excellent support for its products, including online resources, phone support, and in-store assistance. Apple's Genius Bar is a popular destination for customers seeking technical support and advice.

In terms of innovation, Apple is always pushing the boundaries. The company is constantly introducing new products and features that set the standard for the industry. Apple's products are often imitated by competitors, but the company remains at the forefront of innovation.

Overall, Apple is a company that is highly respected and admired by consumers and industry experts alike. Its commitment to quality, user-friendly design, customer service, and innovation make it a leader in the technology industry.

Apple In-depth Review

Product Range and Quality:

Apple offers a diverse range of innovative products that cater to various needs and preferences. From iPhones and iPads to MacBooks and Apple Watches, their product lineup is extensive and constantly evolving. The use of high-quality materials and craftsmanship ensures durability and a premium feel. Apple's commitment to cutting-edge technology and features sets them apart from competitors.

Customer Service:

Apple's customer service is known for its efficiency and knowledgeable support staff. Whether you have a question or encounter an issue, their prompt response ensures a smooth experience. Their hassle-free warranty and repair services provide peace of mind to customers, knowing that their products are well-supported.

Pricing and Value:

While Apple products are priced at a premium, the superior quality justifies the cost. Compared to similar brands, Apple offers competitive pricing, considering the long-term performance and user experience their products provide. Customers can expect value for money when investing in Apple products.

User Experience:

Apple's website design is intuitive and user-friendly, making it easy for customers to navigate and browse. The seamless experience extends to their online purchasing process, ensuring a convenient and hassle-free transaction. Apple prioritizes user experience, making it a top choice for tech enthusiasts.

Innovation and Technology:

Apple is an industry leader in technological advancements. Their continual innovation and product development push the boundaries of what is possible. The integration of software and hardware enhances the user experience, providing a seamless and intuitive interface.

Brand Reputation:

Apple is an established and reputable brand worldwide. Their strong brand loyalty among customers is a testament to their consistent delivery of high-quality products and services. Apple enjoys a positive perception of reliability and trustworthiness, making it a trusted choice for consumers.

Sustainability and Corporate Social Responsibility:

Apple is committed to environmental sustainability. They prioritize the use of renewable energy sources in their manufacturing processes, reducing their carbon footprint. Ethical sourcing and responsible supply chain practices ensure that Apple products are produced with integrity.

Accessibility and Inclusivity:

Apple understands the importance of accessibility and inclusivity. They incorporate accessibility features for individuals with disabilities, ensuring that their products are usable by all. Multilingual support and localization efforts further enhance inclusivity, making Apple products accessible to a global audience.

Community Engagement:

Apple actively engages in community initiatives, supporting educational programs and initiatives. Their philanthropic efforts and charitable contributions make a positive impact on society. By investing in the community, Apple demonstrates its commitment to making a difference.

Market Presence and Competitiveness:

Apple holds a dominant market position in various product categories. However, they face strong competition from other tech giants. Apple continuously strives to stay ahead in the market, ensuring that they remain at the forefront of innovation and customer satisfaction.

Overall Satisfaction:

Customers express overall satisfaction with Apple products. Positive reviews and testimonials from users highlight the quality and performance of Apple's offerings. With a consistent delivery of high-quality products and services, Apple continues to meet and exceed customer expectations.

How to file a complaint about Apple?

### Guide on Filing a Complaint Against Apple on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Apple in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Apple.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Apple on ComplaintsBoard.com.

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