Apple review: Criminal!!

Apple treats you like garbage after 19 years of loyalty and $50,000 in sales!
My kids can't reach me. My father is in a nursing home and I can't FaceTime him. I've lost clients because my messages stopped working without warning. Apple did this to me and I didn't even know I was using iMessage.
My employer asked me to reach out to local business owners. I messaged them from my Mac because it's easier to type. I had no idea those were iMessages. Apple automatically converts every message to another iPhone into an iMessage by default — that is Apple's design choice, not mine. There is no warning. No opt-out. No notice that says iMessage is for personal use only. Apple built a trap, I walked into it without knowing it existed, and now I'm being punished for it.
I have been an Apple loyal my entire adult life. I drank the Kool-Aid. I preached Apple to everyone around me. I've spent over $50,000 on iPhones, iPads, Macs, MacBooks, Mac Minis, and Apple Watches over 19 years because I believed in the ecosystem. Apple has thrown me out like garbage.
I've spoken with 7 advisors. Submitted the dispute form 4 times. Been told nothing can be done. One Apple employee named Towana, on a recorded line, told me this is actually a known issue. Apple knows. They just tell the reps to ask customers to keep filling out the same form over and over and over despite ZERO replies.
I can't FaceTime my kids. I can't reach my dad in a nursing home. I've lost business. There is no real appeal process. No accountability. No loyalty to the customers who built this company.
I will continue posting on every platform I can find until Apple makes this right. I am beyond livid. Apple will throw you out like garbage the moment their broken automated system decides to. I've never felt so violated and betrayed in my entire life!