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A.P.I. Alarm

A.P.I. Alarm review: Monitoring

G
Author of the review
11:35 pm UTC
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I was a customer who got transitioned over when Bell sold their business to them. After multiple attempts I was finally able to cancel my plan. This took two attempts as during the first time the rep said a confirmation would be emailed but nothing came. When an invoice came again I reached out was explained that no cancellation happened and I was required to pay. I paid the outstanding balance and got my email confirmation.

Month later I got a new invoice for a ridiculous $1500 which implies I have somehow missed 30 months of payments.

When I emailed them I was now told that while I cancelled I had a contract and had to clear the full amount due by the contract. I asked that they sent me the contract but I got no answer. 2 months later I got another invoice for $1500.

This now feels like harassment.

Desired outcome: Stop invoicing me for services I never had.

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