First, I was speaking with an agent in eastern europe and I was trying to assist my 90 year old father with his wishes. He is still very spry, but not take tech saavy and aol reps just told me that was all they can do, reading from a script! I would not recommend aol to anyone... If I and my father didn't have accounts over 30 years old, that are paid for monthly... Beware of aol and time warner! Stay away!