Anne Kleinshoes

D Oct 31, 2018

To whom it may concern

I am a loyal customer and I love how your shoes fit me but I am having some issues. This is the second time I have purchased shoes from your company and the heel is breaking. It happen with a high pair of boots I purchased from Macys and now it's happening with these loafers that I purchased only a few months ago from DSW shoe store. The heel in bending in and I know it's going to completely collapse like my boots did. These shoes are not old and I don't even wear them every day. I am very disappointed in the quality of your products. Can you please issue me some form of refund or send me another pair of these shoes. As you can see from the picture below the heel of the shoe is starting to split and when I walk I can feel the shoe bending. I can be reached at [protected] or email [protected] if you require any additional information from me.


I look forward to speaking with you about this matter.


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