NakedWardrobe
Reviews and Complaints

Worst customer service ever. You can literally make an order mistake email them 5minutes after explain the situation and they still will say no exchange no refund. If it does not fit or damaged even with tags no exchange no refund. They do not care about customer satisfaction. Shop at "misguided" similar wardrobe and prices yet excellent customer service.

I ordered 3 skirts and 3 bodysuits on Black Friday for $88 totally. Delivery was late. It took 2 weeks because of the holiday they did email me to apologize. All of them came out perfect style, good quality, matching size (I'm 5'5,154 lbs, weightlifting, I'm thick and wearing Medium). I love the bodysuit that Khloe Kardarshian wore. It's so pretty. Got it in 2 colors.
One bad thing to point out: I should have ordered more lol

Okay, I don't post negative reviews often, but today I have just had it with terrible customer service from these online websites. You think ordering online is going to be easier because you won't have to deal with all the nuisances of going to a physical store; you point, click and you're done. But ordering online from these horribly run online-only stores is even more frustrating! This Friday will be my first time in California, so this past Friday I decided that I needed a new outfit for the festive occasion. Well, anyone who knows me knows that one new outfit quickly turned into several new outfits; I was on an ordering rampage. I got to the end and was so excited about my new purchases that I didn't think about the fact that I was not ordering from the ever so trusty Amazon.com with the magical service of Prime shipping, but a normal site with regular shipping. Immediately after I placed my order I realized that I probably should have sent my package to the hotel in California. I figured this would be the most logical fix because their warehouse, which is only open Monday through Friday, is in California. So, I call to speak to customer service and the voice recording prompted me to send an email and someone would reply sometime in a 48 hour window, Monday through Friday. I send the email, or two, and wait patiently all weekend to hear back. When they finally respond, mid-day, they responded to me using the wrong name and use a copied and pasted generic answer from their FAQ page. Like really, I waited all weekend for THAT? I obviously replied back frantically hoping that they would respond before my package was processed for shipping. I even took extreme measures by leaving comments on Facebook and Instagram asking for a representative to reach out to me or if there was any way to speak to someone in person and make this minor change to my order. Their response, you ask? They deleted the picture that I commented on! But get this, not only did they delete that picture, they added a new one! This is where I lost it. So like any women would, I threw up a passive aggressive comment that went a little something like this: So, you can delete my post, your picture and add a new picture, but I can't get a decent response from customer service? Then another lady chimes in and says the same and threatens to report them to BBB. I agreed and guess what their response was; go on, just guess... okay fine, I'll tell you! They BLOCKED me!
Moral of the story, Naked Wardrobe clothing company is the least professional online business I have come across. Today they will be reported to the BBB by two paying customers that only wanted to speak to someone regarding their order. Your loss Naked Wardrobe, your loss.

I placed an order amounting $124.26. It's been 8 days, I never received a tracking # or shipping progress. I tried contacting them & NO RESPONSE! I placed an order on 9/18/2020 in the amount of $124.26. I have never received an email with tracking info nor any shipping progress. I have tried EVERYTHING considering that is not normal when purchasing online. I tried calling, but you can't get through without an extension #. I emailed and never got a response, and I even have commented on their social media and STILL no response. I can't even get a REFUND because I can't get in contact. This is the absolute WORST customer service I've ever experienced and is down right UNETHICAL! I am even more worried considering that I seen other people commenting on their social media page saying they have experienced the same exact situation, Purchasing products but never receiving them or even a refund. This clothing company seems to cater to celebrities and influencers in return for better advertisement and marketing. I only want what I paid for. Even just some communication would have been nice... but NOTHING. Just radio silence. DISGUSTING behavior from people who are supposed to be delivering quality items and instead are committing theft! How can people send you money and get nothing they paid for and no communication regarding your purchase. I would like to request that the company give me the items I paid for and for them to contact me regarding the unethical behavior. If this is not possible I DEFINITELY want a FULL refund, after this ...NEVER AGAIN!

Order #[protected] I am so disappointed with this company! I have purchased their product from Nordstrom in the past and decided to order directly from them and what a mistake! I place my order on 11/24 and I was informed that the product would be shipped within 4-7 days, and I completely understand about delays but absolutely no communication after emailing them a few times all I received were automated responses addressing me as "Doll" and that I would receive an update within 48 hours it's now 12/4 and when I go into their portal if reflects order completed but I have not received the product. What a horrible experience. I just need to cancel the order at this point and my money be refunded.

Good morning my name is Lisa Parks, I placed an order on september 7,2023. The order number is 000341247 I really love you all products. I woyld like a refund or my order I already contacted you all by email three days ago.If I dont hear from you I will let everyone on tic tok, instgram and facebook not to order from you all. I placed a big order and want my things or my money back

Lisa Parks

I gotta say, I'm a big fan of online shopping. But let me tell you, my experience with Naked Wardrobe was a total letdown. I was beyond disappointed with the clothes I received. I ordered a jumpsuit and a body suit, but when they arrived, I was shocked to see that the jumpsuit looked nothing like the photo on the website. And the material? Don't even get me started. It was so cheap and thin that it showed every little bump and crevice on my body. Not a good look, if you know what I mean.

And the body suit? Well, let's just say the sizing was way off. I even ordered a larger size to accommodate my thicker frame, but it was still too small. And to make matters worse, I'm from Canada and they're saying they don't do international refunds. So now I'm stuck with two items that I paid over 100 dollars for and I'll never wear. Talk about a waste of money.

But you know what's even worse than the clothes? The customer service. It's a total joke. When I reached out to them about my issues, I got a robot responding to my emails. Seriously? That's not how you treat your customers. It's like they don't even care about making things right.

So let me save you the trouble and the headache. Do yourself a favor and don't order from Naked Wardrobe. Trust me, it's not worth it.

I recently made a purchase from Naked Wardrobe, specifically a black "get snatched" bodysuit in size XS. I followed their sizing chart and expected it to fit my chest just fine. I'm 5'2" and weigh 101 lbs, so I thought XS would be the perfect size for me. However, when I received the bodysuit, I was disappointed to find out that it was too small for my chest. In fact, it was so small that it showed my nipples! I have ordered size XS from other companies before and never had this issue, so I know for sure that their sizing guide is wrong.

I decided to return the item and paid for the shipping myself. However, when I received the package back, I was shocked to find out that they don't accept returns for bodysuits! I mean, what kind of unprofessional company doesn't accept returns for such items? If they're concerned about hygiene, they could at least put a hygienic sticker on the panty area. It's just common sense.

Overall, I'm extremely disappointed with my experience with Naked Wardrobe. I won't be ordering from them again, and I'll make sure to leave a comment on any YouTuber's channel that recommends their company. Trust me, sis!

This website is not good for buying clothes. The clothes are not the same as the pictures. I have ordered from this website many times hoping they would get it right because the clothes are cheap and look good on the models. I am the same size as the models, but the clothes are too short and the seams are coming apart. They do not care about customer service and will not help you. Do not buy clothes from here. They only stay in business by giving free clothes to celebrities. You will be disappointed with what you buy from here.

I gotta say, I'm pretty bummed out about my experience with Naked Wardrobe. I was really excited to get my hands on the barely there jumpsuit and a bathing suit, both in size medium. Unfortunately, the jumpsuit was a total letdown. It was so small, it looked like it was made for a little kid! I even tried reaching out to the President of the company, but I never heard back. Eventually, I decided to return the jumpsuit through FedEx, but when I got my refund, they only gave me back the price of the bathing suit, which was less than the jumpsuit. It feels like they did it on purpose, you know? It's just not cool. I don't think I'll be shopping with Naked Wardrobe again. If you're thinking about buying from them, just be aware that their sizing is way off and it's not worth the hassle.

So, my mom got me a birthday present from Naked Wardrobe, and it didn't fit me. The gift arrived at the end of August, and my birthday was three weeks later. Unfortunately, by the time I received it, we had already exceeded the "15 day refund policy." Their website is so inconsistent that you can never wait to order a birthday gift at the last minute. They go in and out of stock and sizes so frequently that my mom wanted to purchase it as soon as she saw it.

Instead of issuing a store credit, we received the shipment back with no notification or communication from their customer service department. It was really frustrating. Their customer service is HORRIBLE. They don't have anyone answering phones, and their customer service emails are copied and pasted, not even personalized for your situation. Even after we explained the situation and paid to ship it back (only three weeks later, not three years), they still wouldn't issue a store credit.

I was really disappointed with Naked Wardrobe. I don't think I'll ever buy from them again. It's a shame because their clothes are really cute, but their customer service is just terrible. If you're thinking about buying from them, I would definitely think twice. You never know what kind of experience you're going to have.

I've been ordering from Naked Wardrobe for a while now, but my recent experience left me feeling disappointed. I understand that COVID has caused shipping delays for many stores, and Naked Wardrobe was no exception. They posted a message on their site asking customers to be patient, which I didn't mind. However, after two weeks had passed and I still hadn't received a tracking number, I decided to reach out to customer service.

It took a while for them to respond to my message, but eventually I received a tracking number via email. Unfortunately, another week went by and there was still no movement on my order. I started to worry that something was wrong, so I messaged them again. This time, they didn't respond at all. I waited another week, and still no response.

At this point, it had been almost a month since I placed my order. I was frustrated and disappointed that I hadn't received any updates. Finally, after messaging them constantly, I received a response. They apologized and said that they thought my shipment had gotten lost in transit.

I appreciate that they eventually responded and offered an explanation, but I can't help but wonder what would have happened if I hadn't messaged them. Would I have ever received my order or my money back? It's hard to say. I don't think I'll be ordering from Naked Wardrobe again after this experience.

I gotta say, my experience with Naked Wardrobe (nakedwardrobe.com) has been a total nightmare. I'm an avid online shopper, but this has been the worst experience I've ever had. I tried to reach out to their customer service team, but I haven't heard back from them yet. I even sent the same email twice from a different account, and still nothing.

I ordered a dress from them, but I wasn't sure if the order went through, so I ordered it again. Now, I have a whopping $210 worth of pending charges from Naked Wardrobe on my bank account. I didn't authorize any of these charges, and I need my money back ASAP.

I'm so frustrated with this whole situation. All I wanted was a dress for a formal event, and now I'm dealing with all these unauthorized charges. I think I'm going to have to call my bank to sort this out.

Honestly, I'm not sure if I'll ever shop with Naked Wardrobe again after this experience. It's just been too much of a hassle. If they could at least give me a promotional code or advance my shipping for all the trouble they've caused, that would be nice. But at this point, I just want my money back.

I mean, seriously, who takes $155 worth of unauthorized money from someone's account? It's just not right.

I just got a dress from nakedwardrobe.com, and I gotta say, I'm not too happy with it. It was my first time buying from them, and I was really excited to get the "hold me tight dress" in nectarine. But when I opened the package, I was super disappointed. The color was nothing like what I saw on the website. Instead of a pretty peachy-orange, it looked more like a neon construction worker vest. Not cute.

I'm not sure if this is a problem with all their clothes or just this particular color, because I also got a bodysuit and another dress in the same shade, and they looked nothing like the pictures either. It's a bummer, because the quality of the fabric and stitching was actually pretty good. If it weren't for the color, I would have loved the dress.

But here's the thing: I paid a lot of money for these items, and on top of that, I had to pay for international shipping. And you can't return international orders, so I'm stuck with clothes that I don't even like. Plus, I ordered two different bikini sets with regular bottoms, but they sent me thongs instead. Not cool.

Honestly, I wouldn't recommend this site. It's just not worth the money. If you're thinking about buying something from nakedwardrobe.com, make sure you're really sure about it before you hit that "buy" button.

I gotta say, I'm pretty disappointed with Naked Wardrobe. I placed an order for a black dress that cost me a whopping $80 plus shipping. But get this, I never received a confirmation email! I checked my bank account and saw that they charged me TWICE. What the heck, man? I went to my account on their website and saw that there were no orders under my name. So, I tried calling their phone number, but they didn't answer. Instead, they kept giving me options to reach out to them via email. Ugh, so frustrating!

I finally sent them an email explaining the situation and even sent proof of the charges on my bank account. But guess what? I received NO ANSWER. Can you believe it? I didn't even have an order number because I never received a confirmation email. To make matters worse, they charged me $12 for standard shipping. That's just ridiculous!

I tried contacting them several times, but they blocked my phone number. Now, I don't even know what to do. I paid $80 for a simple black dress and $12 for shipping, and I got NOTHING. No help, no dress, no nothing. This website is definitely overrated, and their quality is below average. I'm so disappointed.

I'm definitely going to file a dispute with my bank. I mean, what else can I do? I wouldn't recommend this website to anyone. Save your money and go somewhere else.

I gotta say, I had a pretty bad experience with Naked Wardrobe. Their customer service is just terrible. I tried to buy something twice and they still haven't given me my money back. This was my first time ordering from them, and I should have listened to the reviews that said they were terrible. But I thought, hey, maybe they'll surprise me. Boy was I wrong!

Their phone number just leads you to some annoying automated system that doesn't even let you talk to a real person. So I had to email them, and it took them almost four days to get back to me. And then they kept saying they needed to verify some authorization code to make sure my billing matched my account. But the money had already been taken out of my account! I wasted three whole weeks trying to get my stuff, and all they did was keep telling me the same story about this stupid authorization code that my bank had never heard of.

I finally gave up and asked for a refund, and my bank told me to never order from them again. If they keep treating their customers like this, they're gonna get flagged as fraudulent. It's been two weeks and I'm still waiting for my refund. I'm never ordering from them again, that's for sure.

They're scammers, I bought a body suit and nw leggings they send the body suit (which was literally damaged) and no leggings in my order. I email them letting them know I never received the leggings and they basically called me a liar! They said they know by the "weight" of the package they the leggings was in them. Then your weight scale must be broken because I looked in my bag and I only had a jacked up body suit with my leggings no where to be found. There was no hole in my package when it arrived so I know my mail man didn't take them... Bunch of scammers, I am pissed with this company! I've never received customer service like this in my life! Image paying for a product and not receiving it, then the company says they did send in to you but u never received it... Is that not a scam. They must be going out of business and don't give a crap if they loose paying customers. I guess they are going to rely on celebs wearing the items they got sent to for free, to promote there business untill they close down. Disgusting company, i'm pissed. Every nw review board I find i'm going to write a review on them, people need to know what kind of scam "company" this is.

Why is it nearly impossible to speak to a human being at naked wardrobe, I purchased six body shoots from the website and I got a small, not only are they extremely tight but way too short at the same time I would like to exchange them for a size medium. I spent $144 which I'm still paying off and I have five body shoots that I can't wear Because of this issue the one that I am keeping is only because I took the tags off and put it on already the others have never been worn and have all tags why am I not able to speak to a person if they're available from 8am to 5pm? I hope someone from their company sees these complaints and gets back to people who are UNHAPPY with their service!

I ordered something what was on sale and when I received my order I was very disappointed with the terrible quality. I contacted NakedWardrobe and told them that I wasn't satisfied with the quality of my item and asked for a refund. They said ok and asked me to send it back.
Since they didn't give me a return label I had to pay for the return shipping.
About two weeks later they contacted me and said that they were not able to accept the item back because it was a sale item! And when I contacted them for the first time they didn't tell anything about that! These people are ridiculous and their return policy is a complete joke! I lost my money!

I'm very disappointed with the body suit I purchased from NakedWardrobe company. NakedWardrobe is actually a well known company, their website looks great, pictures are awesome. I decided to give it a try and ordered a lovely body suit. It looked like all their clothing was very small so just to be sure I ordered a larger size. When my suit arrived and I tried it on it was super tiny and I could hardly breath in it.
I wanted to return it but when I tried to contact customer service I received only computer generated replies.
Not to mention that I was really disappointed with the quality - nothing like pictures.

Don’t buy from www.nakedwardrobe.com. I have ordered from this website, but each time I received short and completely different clothes. Basically, these clothes, which you see on the website didn’t coincide with the real stuff, which you got from them. Be very careful and don’t pay for such rubbish. I highly advise all users not to purchase from this website.