Andersen Windows & Doors — anderson storm door
I have been a long time patron of Home Depot home improvement stores. I have enjoyed a myriad of several of your Do It Yourself products over decades, and overall do not have many complaints. I, however, would like to bring to your attention two issues that I have had with two ordered items within your retail outlet.
A few years ago, I ordered some custom blinds in your windows department. A Home depot contractor came out and measured my window dimensions. Shortly following that, the custom made blinds were installed by Home Depot contractors.
Unfortunately, I experienced a break in, in which I was informed by the officer that he can see directly into my dining and living rooms from the exterior of my home. I did not realize that the installation of the blinds was improperly done until this occurred. These custom blinds are actually very custom due to this major flaw.
Additional, I also ordered a storm door(screen door) that was also installed by your contractors. Home Depot! Within one week the storm door glass shatter. The replacement glass was not properly installed. The pump is out on the storm door, and the door does not easily close. In order for the door to be properly locked, I must pull up the handle on the door simultaneously while locking. It is quite difficult to perform this simple task. It has gotten worse over the weeks and it is becoming unbearable and I am getting frustrated.
Of recent times, I have dealt with tragedy after tragedy. I have had a tumultuous last couple of years after helping my brother survive colon cancer and also dealing with the death of my daughter. I have been totally out of sight and mind to many of my constituents. I have given a lot and lost a lot. I have gone to lengths of asking my congressman for assistance.
I would highly appreciate an amicable resolution to these problems that I am experiencing with your custom installed products.
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