Amtrak review: Onboard service

My wife riding train 89 RVR 3/6/26. Staples Mill station. I thought employees were supposed to assist passengers. "Maria" an employee got off of the train i asked, Is this the car for Fayetteville? her response was up and to the left. I asked twice and received the same answer. I guess as a form of punishment she stood on the platform began texting on her phone as i helped not only my wife board but another elderly passenger that needed assistance. it appears as though this is becoming more frequent. Now I'm starting to blame Amtrak for hiring people that aren't capable of doing the job. (being qualified and being capable aren't the same thing) this used to be a really good experience. Maybe whoever is doing the hiring needs to be replaced. I have complained before about similar occurrences and nothing EVER COMES FROM IT. Obviously Amtrak isn't in the business of improving their Onboard service