The complaint has been investigated and
resolved to the customer's satisfactionResolved Americatel — Fraudulent charges
resolved to the customer's satisfaction
I'm very angry about this! Americatel signed my telephone number to a long distance plan of theirs without my knowledge or permission. I just found out about this 2 days ago when I opened my at&t phone bill. They now want to charge me $28.99 for services I didn't sign up for nor knew about. I spent close to 2 hours on the customer service number for Americatel to speak to someone. Yes, close to 2 hours on hold, *actually 1 hour and 45 minutes*
I told the person that I had no need to sign up for long distance plans because I don't make long distance phone calls. She was adamant that I signed up to her company. I told her I didn't and she said she would cancel my account, but I would be responsible for this month's charges as well. What account? I never even heard of this company before. I will not pay these ### one red cent. I am reporting them to the BBB, FCC, FTC and CA Public Utilities commission.
Americatel also claims that I signed up for their telephone long distance plan on May 30th 2008 (Saturday). Funny thing, on May 29th to June 2nd I was in Houston Texas attending a wedding. I live in Los Angeles. Nobody was home that weekend and nobody has access to our apartment either.
Americatel is owned by a company called Platinum Equity out of Beverly Hills CA I was researching these dogs today. Shame on ATT for allowing this crap to happen too.