The complaint has been investigated and
resolved to the customer's satisfaction
AmericatelFraudulent charges

I'm very angry about this! Americatel signed my telephone number to a long distance plan of theirs without my knowledge or permission. I just found out about this 2 days ago when I opened my at&t phone bill. They now want to charge me $28.99 for services I didn't sign up for nor knew about. I spent close to 2 hours on the customer service number for Americatel to speak to someone. Yes, close to 2 hours on hold, *actually 1 hour and 45 minutes*

I told the person that I had no need to sign up for long distance plans because I don't make long distance phone calls. She was adamant that I signed up to her company. I told her I didn't and she said she would cancel my account, but I would be responsible for this month's charges as well. What account? I never even heard of this company before. I will not pay these ### one red cent. I am reporting them to the BBB, FCC, FTC and CA Public Utilities commission.

Americatel also claims that I signed up for their telephone long distance plan on May 30th 2008 (Saturday). Funny thing, on May 29th to June 2nd I was in Houston Texas attending a wedding. I live in Los Angeles. Nobody was home that weekend and nobody has access to our apartment either.

Americatel is owned by a company called Platinum Equity out of Beverly Hills CA I was researching these dogs today. Shame on ATT for allowing this crap to happen too.


  • Ne
    Neveragain44 Jun 13, 2016

    I have called every month since January 2013 to let Americatel I dont want their service and all along they have been telling me my service will be cancelled but havent used them since 2012. I am fed up with all their lies. I called back in April to which this time I asked to speak to a manager. I am transferred to a "manager" which she tells me I just cancelled last month which would be March so I tell her I have been talking to all these people which I have all their names written down and the date and time I have talk to each month. Her reply is that I had just cancelled in March when all this time I have been trying to cancel and dont hear from them ever agian. I am so upset because the "manager" said I had to pay the current month. I told her I wasnt going to pay them anything. She said I could do whatever I wanted but still had to pay. I am so disgusted at this "company". I recently got my phone bill from AT&T and the charge is still on their. This is now May. I wonder what their excuse is this time? Can tell me what steps to take to fix this headache. I dont ever want to hear from Americatel in my life again. Please help!!!

    0 Votes
  • Fr
    fresa Aug 01, 2010


    0 Votes
  • Wa
    waarce Jan 21, 2010

    For almost a year I have been noticing a charge on my telephone bill from Americatel. We have never subscribed to this company, but they have managed to become a permanent fixture on my telephone bill with no end in sight.

    0 Votes
  • Os
    oshanter Jan 15, 2010

    We were charged for a 40 min. call to Germany which we did not place.

    0 Votes
  • Lv
    lvp Jun 02, 2009

    Not that I'm glad this happened to you too, but thank God I am not the only one. I felt i was overreacting and over sensitive to be waken up early on Sundays but these idiots!

    I made a big mistake and that was paying for the charges since they were minimal - big mistake!

    There must be a way to get his thieves out of business - does anyone know who can we report this company so they can get audited or something?

    There is a Tv show in the bay area called ' 7 on your side' and I am planning to make it public!

    0 Votes
  • Ka
    kalopch Mar 07, 2009

    My 80 year old mother has the same problem. She has called and talked to them and requested that they cancel several times with no results.

    0 Votes
  • Ch
    Christy Aug 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am on hold right now for 20 minutes with the same problem. I called AT&T last month and they credited me last months and said if it showed again I would have to call this company to cancel and then if they did not refund me AT&T would credit me for whatever they didn't.

    So call AT&T and tell them what happened and they should credit you too. This is stupid.. I don't even speak spanish, I hope the person who comes on speaks english... UGH!!

    0 Votes
  • Ma
    Manny Shelton Jul 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I reported them too, these guys are thieves.

    0 Votes

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