n/a
So I am a truck driver and I could not bring my wife into the point that was across the street from one of your hotels she had my dog with her and the hotel employees ran her off saying they were gonna call the cops and have her arrested I would like to be contacted back by a customer service representative as soon as possible my phone number is [protected]
housekeeping/customer service
I made reservations, and stayed in this hotel from 12/13 - 12-16, 2019. Saturday we did not get any room service. Yes we were annoyed, but that was ok. We just hung the towels up to dry, and still had soap and toilet paper. We get back later on Sunday night after Christmas shopping all day, to find that our room was not cleaned again by room service...
Read full review of Americas Best Value Innhotel stay
This is very disturbing and honestly there isn't enough space on here to right it all. But my fiance's and my stay at your Horseheads locations was incredibly horrible and left perminent scars. While we stayed there back in August all the way into September (a total of 33 or 34 days) we were harrassed and tortured. Just one situation involved our room being...
Read full review of Americas Best Value Innuncooperative manager / owner
I was delayed on getting in because of traffic and an accident on the highway I had tried to call the hotel once no one answered when I actually arrived this morning in the area in the manager would not be considerable of the problem and told me I could not get a refund or even use the room today instead of last night meet us is bad customer service and unacceptable in terms of customer satisfaction
Read full review of Americas Best Value Innmanager/office person
Your representative of your 620 Fairmount ave, Jamestown NY INN is beyond rude and aggressive. He just attempted to place an order at my Pizzeria which is the Lakewood Pizza Express, right up the street a couple miles. He was beyond irrational, rude, loud, aggressive and generally unpleasant. He hung up on me before I could even give him a total and find...
Read full review of Americas Best Value Innthis hotel is infested with roaches
I rented a Nov 16, 2019 through Expedia. Upon entering the room I turned the heater on and roaches started coming out and crawling on the walls and table. I called the front desk and the management provides me with another room. I put my bags down and leave for a family function. I returned around 11pm entered the room turned the heater on again roache...
Read full review of Americas Best Value Innbedbugs
My son who serves in the military, booked one of your rooms for he and his fiance to stay at over the this holiday weekend. They checked in on 11/23/19. Yesterday she found a bedbug crawling on them as they slept. When my son got home last night from his shift at 11:30pm he had to pick her up and move their stuff and find a hotel in the middle of the night...
nasty hotel front desk clerk / double charge
I am being charged twice for the same reservation and the clerk at the site is very nasty and offers zero help now and when I was there. I am being billed twice for the same charge and can not get any answers. I'd like my money back honestly as the hotel was disgusting and ghetto to say the least but as I can't even get a real person to help me I doubt...
Read full review of Americas Best Value Innthe whole hotel
Sirs, my name is Barbara Chase and my husband and I have stayed at America's best Value Inn in Beardstown Illinois many times over the years and had found it adequate to our needs . But it has been a couple of years since the last time. We checked in on November 19th 2019 at about 1:30pm and checked out at approximately 8:15pm the same day after having a...
Read full review of Americas Best Value Innroom
Stayed at your hotel on November 4. My name is Ayana Carter. [protected] or c.[protected]@gmail.com. I was attacked by bed bugs. End up having a bad allergic reaction. Had to go to the emergency room. I called the hotel to let them know, and i was hung up on. I just wanted them not to rent the room again until it was treated. I called several times, and again...
staff, roach bugs, cleanliness
I am renting room 406 by the week at this location and the room is infested with roach bugs. I have been to the front desk several times over this issue and its like the staff just blows it off. I have had to knock several roach bugs off of me while i have been trying to sleep and its getting ridiculous. I paid $293 for a week and i shouldnt have to deal...
Read full review of Americas Best Value Innovercharged my discover card
On October 13 th, 2019i walked in the America's Best Value Inn in McMinnville TN. I payed for three nights with my Discover Card. I still have my receipt.. it came to $233.49..64.99 + tax a night.. I finished my business a day early so the night before I told a lady behind the counter I was leaving a day early... very early and to leave a note for them the...
customer service and no refund
I paid for a reservation online for 5 days through hotels.com. I called to see if we could get a early checkin before I made the reservation and they told me yes and it would be a $50 charge upon arrival . When my son showed up to checking the guy told him he would need to pay him an additional $100 up front if he wanted to check in. My son told him No the...
Read full review of Americas Best Value Innunclean rooms. cops.
Within an hour of checking in I found Astroglide lube, a can of baked beans and a nasty used bottle of lotion in the dresser. 2 of the dresser drawers were broken. Microwave is filthy as is fridge. Mud or something on bathroom floor. Cops woke me up pounding on another room cause there was underage teenagers having a party and drinking. Very unacceptable...
block reservation
I'm a bridesmaid in a wedding in Clearlake, SD. I reserved a king room for November 16, 2019 in March of this year.
When I called to confirm my booking today 11/2/19 they had no record. They are also missing 2 other rooms for the wedding party that we know of. The next closest hotel is 40 miles away.
What would you like me to do?
Please call me immediately at [protected] and ask for Jillian VanHoozer
charging my card even though I didn't stay there
I made a reservation online at the hotel in schulenburg Texas on October 17th. And I asked for a non smoking room. And preferably on ground floor since I have a bad knee. Within 10 minutes I received a message from the hotel that they could not honor my request. Because their entire hotel was open smoking anywhere. I replied back to cancel my reservation...
Read full review of Americas Best Value Innthey kept my 50 dollar deposit
They were told by the cleaning ladys I had dogs in and out but my wife and I got separate rooms at separate hotels and I kept my dogs with me my wife had stayed at your location woth no dogs. Only times dogs were there out side was when I dropped her off and picked her up. I'm sorry one of my dogs saw her in her room with dog cracked open and jumped out of the car to go to her. So there is NO reason for them to keep my 50.00 bucks and then when I called he did not have proof and hung up on me. Like really. I'm about to go to the BBB...
no parking for truck - wouldn't refund
I drove from Kansas City to California. Stopped in Flagstaff, AZ for the night. I made a reservation through booking.com, went to the hotel within 10 minutes of making the reservation. When we arrived at the motel, we had to turn into their parking lot. We had my SUV and a 26' truck. There was nowhere to park the truck. My car barely fit into the lot because there were several extended cab pickup trucks in the lot. I went in to speak to the manager, said we would not be able to stay since there was no place to park the truck, and please issue a refund. She refused. She was EXTREMELY rude. Told us to park it on the other side of some building down the road. I asked her how we were supposed to get the truck out of the parking lot. She said "just back it up." We had to stop four lanes of traffic to get the truck backed out of the lot. The place looked like a dump. We did not stay there. We had to find another motel to stay at that would accommodate the truck. I would NEVER recommend America's Best Value Inn. I tried to call a few days later - same response, same rudeness. Horrible customer service.
job interview
Went in for a scheduled interview at the Racine Wisconsin location and checked in with the receptionist she did not know of an interview this morning but called Management and had me fill out application and while I was filling out paperwork the manager called and I over heard her tell him that I was a rather large gal and then she was the one that came...
Read full review of Americas Best Value Inndiscrimination
Friday, October 18, I made a reservation at the hotel for one of my college students. I made the reservation in my name because my company credit card is in my name. Last night he left the hotel to walk across the street to get something to eat. When he returned, the hotel manager blocked him from going to his room. He told him that he needed to show ID. My student showed his key and said that he was a guest in the hotel, but the manager snatched the key and blocked him from entering his room. My student then explained to the manager that all of his personal items were in the room, but again was REFUSED access to the room. I called to ask the manager to allow him back into the room, but was told that I must be physically present. He said tha anytime a guest checks into a room, then the name of each guest must be on the room. I explained that when we checked in, we were together at the front desk, but the lady did not ask for everyone's name. The manager said that it was my job to provide all names and not her place to tell me. Well, I check a lot of students into hotels during our college visits and this is the first time this policy has ever been brought up. I asked the manager if he blocked him from accessing his room because he was a black student. Last night was clear to us, that this hotel discriminated against a young black college student. The manager snatched his key and blocked his access to his room.
The police were notified and they stated that they were not familiar with the policy. The police had to ask the manager to allow us access to the room.
I'm definitely contacting an attorney to file discrimination law suit against the hotel
Overview of Americas Best Value Inn complaint handling
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Americas Best Value Inn contacts
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Americas Best Value Inn phone numbers+1 (509) 459-6100+1 (509) 459-6100Click up if you have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number Click up if you have UNsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have UNsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number
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Americas Best Value Inn headquarters1550 Market Street, Suite 350, Denver, Colorado, 80202, United States
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Americas Best Value Inn social media
Recent comments about Americas Best Value Inn company
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