Americas Best Value Inn

I paid for a reservation online for 5 days through hotels.com. I called to see if we could get a early checkin before I made the reservation and they told me yes and it would be a $50 charge upon arrival . When my son showed up to checking the guy told him he would need to pay him an additional $100 up front if he wanted to check in. My son told him No the amount was $50 and the guy at the front desk tried to bargain with him telling him he would do it for $80. My son said no thank you and he would not be staying there. They refused to refund for the reservation, that was book 1 hours prior. This is a very shady establishment.

Yessy Alvarez
Tue, Feb 5, 5:38 PM
to bestvalueinnsanjose

I am writing to you today to voice my complaint during my recent stay at your hotel. My husband reserved the room on Sunday night and we checked out Monday Morning.
There were no regular size towels, we only had 2 hand towels. I am baffled that a hotel would not provide regular size towels and expect their guests to dry with hand towels.
Housekeeping entered his room at 8:30am, he had the DO NOT DISTURB sign on the door, and they still opened his room. It is not okay to assume a person is not in there, specially when there is a sign on the door.
Housekeeping was yelling in the hallways having a yelling conversation about their cleaning duties among each other (very inconsiderate).
Housekeeping knocked again before the required checkout, this is unacceptable as we have the right to exit before the checkout time and not be pressured and rushed out.
We did not receive anything close to a good stay. I am taking the first step to reach out to you resolve this matter.
My disappointment is very big, We rented this room to enjoy the luxury of sleeping, not to have my husband rudely be interrupted on various occasions. I am very displeased with our purchase of this stay. I am politely asking for a reimbursement, or a credit.

I can be contacted at [protected]. My name is Jess.

Thank you.