American Spice CompanyFailure to deliver or respond

J
This review was posted by
a verified customer
Verified customer

I ordered spices from this company (as I have previously). The order was confirmed to have shipped on 8/2/07. Tracking thru UPS reveals they received billing information only and never a physical package. Attempted to contact via e-mail, phone and US mail without success. I have called their phone number and let it ring several minutes, until a recorded message states all lines are busy-try later.

E-mails by the dozen to all three of their units (sales, orders, websales).

I do not recommend this company though their products are good. Their failure to deliver and to track and make good has been frustrating to say the least.

Responses

  • Ji
    Jim Sep 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The company is now under new ownership and I received everything I ordered in 2 days.

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions