Art Supply Warehouse reviews and complaints 1
Newest Art Supply Warehouse reviews and complaints
Will not tell me if or when they will ship
Placed order, they have CC #. After more than 3 weeks, no idea when shipping, no idea if order has been started, no option to cancel, no expidited shipping, no no no. This is all I heard after hours on hold to speak to a rep, messages left unanswered, stock emails explaining how the company is "transitioning", I'm just looking for resolution. No contact from company saying they could not fulfill order. Looks like they are still selling on their website. I got the reference from a teacher. I'll be sure to share this problem with the entire school district. Beware before ordering...their interpretation of 2-3 weeks is not in real time.
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I totally agree with the dissatisfied customers below. I placed an order in Nov. (@$99 with $5.95 shipping) and checked ship as complete. Four weeks went by and no order. I made contact with them and was told my order was being held up by one item. I said to release the other items so I would have by Christmas. When the order came it was less than half the items that should have been shipped and the order was split between two invoices ($23.86 and $16.04 with a shipping charge of $5.95 on each invoice = $29.81 and $21.99). I have tried to allow them to correct this by e-mailing them (forget the phone - no one has been available) several times but so far they have refused to remove the additional shipping charges.
I have tried to order things thru their online catalog, but their system does not work.Then had to sit and wait for 28 minutes on hold to talk with a very bored, indifferent sales rep.
Screw em. A waste of time dealing with this outfit. There are better places out there.
I have tried to order things thru their on-line catalog, but their system does not work.
Then had to sit and wait for 28 minutes "on hold" to talk with a very bored, indifferent sales rep.
Screw em. A waste of time dealing with this outfit. There are better places out there.