The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
American Signature Firniturebad service

L

My husband and I purchased a leather sofa and chair from American Signature in Sept. 2010. At the time of purchase we were talked into purchasing an extra warranty that cost about $150.00. We were told that the warrenty would cover rips tares to the leather.

About a month after purchase we noticed the leather on the arm of the sofa had begun to pull aprt at the seam. I called the warrenty company and they said it sound like a manufacturers deffect to them so they would not cover the repair.

We called back to the store. They told us to bring the sofa back and they would fix the problem within 72 hours. 4 days later we had to call them only to be told that someone in the repair department would call us back. This continued over the next 2 days with no call back.

I finally contacted the store manager only to be told that they could not fix my sofa. That the rip was more than 1 inch from the seam and if they did fix it it would not look very good. This was a lie because the damage was directly on the seam. When I asked if they could just replace the entire piece of leather on the arm I was told it would be to hard to match the leather so they couldn't do it.

I finally had to get my sofa and take it to another repair store to be fixed.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.