American Medical Response

Date of incident: Sept. 8, 2014. Trip # 865-[protected]-01
My bill was paid off in Feb. 2017. I was on automated billing and they continued to draft money out of my account after my bill was paid off. After several monthly calls, speaking to people that said it would be taken care of; there is still no change (still drafting from my account). I was deducted $50 in March, April, and May. I was reimbursed for April and May but never for March. Now AMR is sending me a bill saying I owe them for an overage in the refunds they sent me. They told me to send them proof that the money was deducted from my account and I did. This information has been sent twice (last one sent on 7/3/17) and I am still receiving bills. This is really getting RIDICULOUS. I should not have a bill because AMR should've never continued to take money from my account once my bill was $0. I need someone to respond and they should be paying me (for the March deduction) instead of me paying them.

An ambulance was called for my father who had a sudden onset of confusion and is a diabetic. The ambulance NEVER checked his blood sugar and at the hospital it was 27. I looked at North Carolinas protocols and for altered mental status is states to do a blood sugar test. I am very dissatisfied with the care he got. This lack of training or care could of easily cost my dad his life!