American Medical Response

In February I was in an accident and was transported by AMR. A few weeks later I received a bill that was not payed by my insurance. I contacted the AMR billing department requesting the bill be sent to my insurance. I gave the information they requested. About a week later I was contacted by the billing department asking how I wanted to resolve my bill. I informed them that I had previously given my insurance information and was told to wait 20-30 business days to receive an updated bill. The representative then informed me that not all the information for my insurance was input into the system. I gave them the rest of the necessary information and was again told to wait 20-30 business days. On June 12th I was contacted by Credence Resource Management, a debt collection agency, asking how I wanted to resolve my debt. I informed them that I had given my insurance information to AMR but never received an updated bill nor was I contacted by AMR since. The representative from credence took a moment to look at my account and informed me that my insurance was never billed. They told me the had sent the bill to my insurance and I would be contacted with an updated bill when payment was received. The next time I was contacted by Credence was on July 5th, they again asked me how I would like to resolve my debt. I told them again that I had never received a bill and was told to call back when I did. On July 12th I was called again by Credence, they informed me my insurance had payed a portion of my bill on July 6th and asked how I would like to proceed with paying my remaining balance. Not once did I receive an updated bill from AMR. I was sent to a collection agency despite giving my insurance information several times to representatives at the AMR billing department, AMR failed to bill my insurance when given all of the necessary information. They were not actually billed until Credence was placed in charge of my account. It took 5 months since receiving the first bill from AMR for my insurance to be correctly billed.

Date of incident: Sept. 8, 2014. Trip # 865-[protected]-01
My bill was paid off in Feb. 2017. I was on automated billing and they continued to draft money out of my account after my bill was paid off. After several monthly calls, speaking to people that said it would be taken care of; there is still no change (still drafting from my account). I was deducted $50 in March, April, and May. I was reimbursed for April and May but never for March. Now AMR is sending me a bill saying I owe them for an overage in the refunds they sent me. They told me to send them proof that the money was deducted from my account and I did. This information has been sent twice (last one sent on 7/3/17) and I am still receiving bills. This is really getting RIDICULOUS. I should not have a bill because AMR should've never continued to take money from my account once my bill was $0. I need someone to respond and they should be paying me (for the March deduction) instead of me paying them.

An ambulance was called for my father who had a sudden onset of confusion and is a diabetic. The ambulance NEVER checked his blood sugar and at the hospital it was 27. I looked at North Carolinas protocols and for altered mental status is states to do a blood sugar test. I am very dissatisfied with the care he got. This lack of training or care could of easily cost my dad his life!