Menu
For Business Write a review File a complaint
American Medical Response

American Medical Response review: Ambulance service/paramedic 1

R
Author of the review
10:55 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On July 1, 2024, my daughter, Kristina Floyd called 911 because I was having chest pains. I am a heart patient, already had one heart attack. I had taken a Nitro, but the pain was no going aways. It was the same pain that I had when I had the heart attack in 2022. In 2022 I thought it was acid indigestion and fought with it for 3 days before going to the hospital. I was taken in to the Cath Lab and ended up with a stent. in 2022. I also have 4 Aneurysms', now repaired in 2023. My daughter told 911 I was having chest pains & that I was a heart patient. Shortly after the Paramedics arrived my pain began to recede. The Nitro started working. I was told to call 911 if I have to take Nitro and specifically if it works. Arrival at the hospital, I was taken to the front lobby, put in a wheelchair, where I sat for 5 hours, no doctor, no nurse. Finally telling my daughter to take me home. I got a bill from you, so I called Medicare. According to Medicare, the Paramedics documented I was having shoulder pain. I called the Administrator at Parkview Hospital, and complained to the Administrator. They also said the Paramedics documented it was shoulder pain. I wouldn't even go to the hospital for shoulder pain. I would take Tylenol. I broke my arm, had to have surgery, refused pain meds, took Tylenol. The Hospital is doing their own investigation and Medicare is as well. Medicare also says they never received a bill from you. The letter I received from you, states ""Your claim has been denied by your insurance". How is that so if you never billed my Medicare Primary? You must bill my Medicare Primary. Medicare sends it to my Secondary after they pay. I will call your billing department with those instructions on Monday, Aug 5th. I would like to know why Paramedics have the right to document, make a medical decision for care, even after the call to 911, was chest pains. That is what Medicare and Parkview Medical will be investigating. Once they review the 911 call it may have an effect on payment. I am Medicare Primary, with QMB Secondary. No Out Of Pocket, No Deductible, No Copay. If I receive a bill, I am to let Medicare know. Per Medicare it is Fraud to bill me with QMB.

Desired outcome: Educate your Paramedics. Do not allow this ever again.

Confidential Information Hidden: This section contains confidential information visible to verified American Medical Response representatives only. If you are affiliated with American Medical Response, please claim your business to access these details.

1 comments
Add a comment
T
T
T. Mann
Aug 05, 2024 12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wow, it sounds like you've had quite the rollercoaster experience with American Medical Response. It's frustrating when you're dealing with a serious health issue like chest pain, only to be met with confusion and a billing mix-up. You'd think a call about chest pains would set off all the alarms, not a shoulder shrug!

Having Medicare and Parkview investigating is a good step — hopefully, they can help clear up the misunderstanding about your medical situation. And you're right: the billing process should follow the correct order to avoid leaving you with any surprise expenses.

It could always be worse — you might have received a bill for a helicopter ride you never took! Hopefully, this gets sorted out soon so you can focus on staying healthy and not on chasing down paperwork.

  1. American Medical Response Contacts

  2. American Medical Response phone numbers
    (303) 495-1200
    (303) 495-1200
    Click up if you have successfully reached American Medical Response by calling (303) 495-1200 phone number 16 16 users reported that they have successfully reached American Medical Response by calling (303) 495-1200 phone number Click down if you have unsuccessfully reached American Medical Response by calling (303) 495-1200 phone number 24 24 users reported that they have UNsuccessfully reached American Medical Response by calling (303) 495-1200 phone number
    (877) 244-4890
    (877) 244-4890
    Click up if you have successfully reached American Medical Response by calling (877) 244-4890 phone number 1 1 users reported that they have successfully reached American Medical Response by calling (877) 244-4890 phone number Click down if you have unsuccessfully reached American Medical Response by calling (877) 244-4890 phone number 1 1 users reported that they have UNsuccessfully reached American Medical Response by calling (877) 244-4890 phone number
  3. American Medical Response emails
  4. American Medical Response address
    6200 South Syracuse Way # 200, Greenwood Village, Colorado, 80111, United States
  5. American Medical Response social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 14, 2024
American Medical Response Category
American Medical Response is ranked 196 among 281 companies in the Hospitals and Clinics category

Most discussed American Medical Response complaints

Ambulance service/paramedic
1
(opinions to this review)