AdventHealth Brandon ER
Reviews and Complaints

I already paid off half the bill, but I feel I shouldn't pay the rest because of the lack of good services I received. The doctor had terrible bedside manner, acted as though he didn't believe me, and treated me with medications that didn't work. I feel it's unfair for me to pay off the remainder of my bill when my problem wasn't resolved. I feel what I already paid was sufficient enough. While also receiving another bill from the same hospital from the same day, for the same thing, on top of what I already owe.

I got this letter from some credit agency saying I owe $88 to AdventHealth Carrollwood. The bill has these dates for clinic service: 1/2, 1/8, 1/15, and 1/22. I didn't get any other bill from them in 2019 or 2020. I called the billing office on 7/20 and asked them to bill my secondary insurance for the remaining balance. They said it's too late. I asked why they didn't bill them when they had the info, but they didn't have an answer.

I went to the Brandon ER on May 28 because I had really bad pain in my lower right abdomen, and I was throwing up and had a fever and chills. The first thing I asked was if they take my insurance and if it would cover everything. The guy at the front desk said yes. They did an ultrasound and a CT scan on me. When I got the bill from the ER, it was $18K, but my insurance only paid $11K, so I had to pay $6,300 plus the bill for the person who read the scan. They charged me a crazy amount, $11,753.27, just for the CT scan. I looked at their website and it said the most they can charge is $6K. I also used their price estimator and put in my insurance info, and it said the most I should have to pay is $1,200. I'm young and I don't know how much things cost, so they really took advantage of me. They knew I have a high deductible plan, so they charged me way too much. They should have been honest and given me more information. It's not right how they charged me. I did some research and talked to doctors, lawyers, and regular people, and nobody has ever heard of a CT scan costing $12K.

Me and my wife were never told about the costs before they did the tests and stuff. On August 7, my wife, *** was told by her doctor Daniel J. MD to go to the ER because she had bad pains on her right side. She had been feeling uncomfortable in that area for a week or two. On August 5, when the pain got worse, she called TeleDoc and the doctor she talked to, Daniel Kessler, said she might have shingles and a rash could come in a few days. The pain got even worse overnight, so we went to Advent Health Emergency Room. We got there on August 7th and checked in at 8:06 AM. I told the person at the front desk that I was in charge of the insurance and my wife was on it too. Since my wife was in pain, I wanted to stay with her to support her and also to make sure they explained the costs and tests before they did them. They said I couldn't go in with her because of Covid-19 rules. My wife told the staff that she had recent blood work and the records were at *** or her doctor's office. She also told them about the Teledoc visit and that the doctor thought it might be shingles. A few hours later, my wife was let go at 10:40 AM with a prescription for Hydrocodone and told to see her regular doctor in a few days. On August 12th, after taking painkillers for a few days, she saw her regular doctor, Daniel Jasko, who examined her and said she had shingles. The ER didn't examine her well when she was there and seemed more interested in doing expensive tests. On August 29, I got a bill in the mail saying we owed $13,387.16 after insurance paid $4198.04 and we would get another bill from the doctor. Advent Health charged $9322.87 for a CT scan and $1,177.48 for blood work. There were also other fees for IV and using the emergency room, which made the total $13,387.16. When I looked online, CT scans were supposed to cost between $300 and $1200. Advent charged $9322.87! They never told my wife or me about the costs before they did anything. When I asked the billing department and talked to Cindi, she said they don't tell people the costs before they do anything, they just do what they think is necessary. That's not fair or right. Advent Health already got $3459.40 from my insurance for my wife's visit. I think they should take that as full payment and someone should look into their testing and billing practices. They are ruining people's finances. Please help! Thank you. *** and