American Laser Skincare review: unprofessional, dangerous, painful and no refund! 609

yeah, I won the $300 thing and I am going to call and cancel my apt. This is ridiculous business and I don't want anything to do with it.

Thanks to all of you for posting. You saved me alot of time and money.

This is sad that there are so many people out there that got scammed. Here is my story:

I was one of them I also "won" the 300 dollars gift and then another a week later. I was excited to see what they had to offer, I'm Italian so can you blame me? I've only ever heard of good things from them. I didn't do any research before I went in, and that was my biggest mistake. The clinic manger, Karen Giordano from Clinton Township MI, made everything sound so good and I bought every word of it. Just like the others have said the white coat, the used car sales approach it was all there and I didn't even see it. We went through all the paper work and I signed DON'T EVER SIGN! She said we can get you in at 3pm wanna come back and get your first session done I said sure! That was the first and only session I have ever had. I went home to then so my research and found all of this. Not only in Michigan but PA, Fl, Texas, New York you name it ladies/men they are a shady company. Now trying to get your money back after services not rendered comes into play there no refund policy. So I did what I'm sure everyone else did wrote a letter to the credit care company waited 2 months and finally got a response saying the dispute was not in your favor. And that was all the detail it gave. I went through all my paper work again to see what I could come up with and on everything there was this but with a 10% cancellation fee, now why would they put that 10% if they you couldn't give you your money back? Or give you ANY? I don't really understand that. Also none of my paper work other then the Care Credit response AFTER I put in my dispute did they send me paper work saying once you had something done your pretty much screwed. But never did they give detail to why or how or who. So now I'm kinda stuck, and I found this board I also found the numbers to the cooperate offices that the clinic refuses to give out. I found them at the Better business Bureau of New York. They do have the Michigan offices on them as well. This is such a horrible company I feel sorry for the people who got burned and have to deal with that I never had other then with money. If anyone else has any information on how things went with them please post it! I will be reading and updating what happens with me as well. If this does go any further then I will sue.

I had posted previously stating that I had received an email saying that I had won a $300 gift certificate. I emailed the woman back that I wasn't interested in having anything done at that company after reading tons and tons of complaints. I told her to please take my name off of their mailing list. I was quite surpirsed that another woman from ALC emailed me stating that I won a $300 gift certificate. What in the world is going on there? Has anyone had them email twice stating that they won from 2 different people?

i won one of the gift certificates too. after reading all this, i feel slightly stupid for falling for it but also better that nothing more has happened. can they do anything with the personal info i gave them?

I am so glad that I found this webpage! I had entered a contest to win a free laser hair removal treatment. A couple of days ago, I received an email stating that I won their 3rd place prize which is a $300 gift certificate. I thought that it was very strange that they would just send me an email stating that I won. They requested that I send them my name and address and when I would like to set up my free consultation. I am going to respond that I did some research on their company and have found numerous complaints ranging from being burned, given false medical advice that can lead to major problems... ie allergies, and just generally ripping people off! If I really want to get this procedure done, my MEDICAL DOCTOR offers this in his office. I know that he is a licensed professional and will treat me correctly.

I wish everyone good luck with getting their money back and I hope that any physical damages that they have caused will heal with the correct medical treatment from an actual doctor or nurse and not just their freak employees that act like they are actually medically trained.

I went to ALC 2 years ago and have been hair free since then. Funny how people who do not see immediate results always want to sue. I am sorry you are unhappy but not every clinic is nasty. The Clinic I went to is fabulous. I have never seen them be mean to anyone. If there was a complaint it was taken care of immediately. If you are unhappy with your clinic, go to another one, find one that will make you feel good about your treatments and your choice to spend your hard earned money.

Yes they did try to upsell me and yes I have care credit. But never was I forced to sign anything. If you signed paperwork without reading it... shame on you.

wow thank you so much! because of this i canceled my appointment and hope to have nothing further to do with it.. I won their $300 gift certificate, and when i read above that somebody else did and they didn't let her use it i was completely turned off from the company.. these posts were a life saver!

Just so you all know, EVERYONE "wins" when they enter these ALC contests. Whatever the discount is, I 'm sure that it will be added into your price anyway. So don't feel special that you "won", it's just a ploy to get you in the door and sign you up.

Another bit of advice-if you can't afford something, DON'T BUY IT! This isn't some sort of necessary medical procedure. Do some research and save up your money before you commit to anything.

I'm sure ALC works for some people without any problem. Clearly a business that has any degree of success provides adequate service for some portion of its clientele. The problem that is being addressed in this complaint board, however, is how ALC handles the people for whom their treatments or policies DON'T work out. Customer service is not about "working with the center." Customer service is about customer satisfaction, period. It's obvious that a number of people ended up less than satisfied, to the point that their frustrations are being successfully pursued in court. It's telling that you, Jeni, work at ALC and "wonder" about people for whom ALC doesn't work out. Your willingness to discredit your clients' legitimate complaints rather than addressing them seems to be the prevailing attitude of the company.

I work for ALC and want to say that most clients are happy. We have many that sign up for more tx after they start their first tx. I have experience the great results myself so I wonder about these comments. If you work with the center, they will work to get results for you. There are special protocols for people who are not getting the typical quick results. Best of luck to you all.

I'm glad to hear that this board is helpful to people. After reading this board and others, I've felt encouraged to know that many people share similar experiences as me.

Whether or not you've been negatively affected by American Laser Centers, I want to encourage everyone to spread the word. If you heard about American Laser Centers through a radio station, a print or internet ad, at a raffle, whatever, contact the person in charge of advertising to let them know that they are dealing with an unscrupulous business partner, and that by promoting American Laser Centers, it takes away from their own credibility. Write reviews describing your experiences on websites like citysearch or yelp. Be vocal, be persistent, and help other people from getting stuck in the same miserable situation that so many of us have already found ourselves in.

It's also a really good lesson in researching a company before you commit to spending a lot of money with them. Businesses like this thrive on consumers not knowing better, so by knowing your rights, you may be able to avoid getting scammed.

Thanks for posting your experiences. I also won $300 off any treatment at ALC from a drawing at a bridal show. I was contacted a few days later and they were very pushy about scheduling an appointment for the next day. This made me feel uneasy, so I came to the internet and did a little research. After finding this site I immediately canceled.

Thanks for saving me and good luck getting your money back!

I will be joining the law suit as well if I am unsuccessful at getting my money refunded. Thank goodness I have not had my face burned by the lasers! I changed locations because I could never get an appointment at the one I signed up with. When arriving for my second laser treatment for photo facial at the new location the nurse/tech re profiled my skin type because the other center failed to send over my files. Turns out I was profiled wrong and I could suffer extreme burns and scaring to my face because of it. I will not be completing treatments and will request my money refunded. I will report how it goes.

I just "won" a 300 dollar gift certificate from a raffle I entered yesterday and made an appointment for a 'free consultation' at American laser centers. Thank God for all of you and your comments, because when they call to confirm I will give them a piece of my mind. You just saved me a lot of money and trouble. Thank you!

Whoops, put the thumb the wrong way last time.

Also wanted to ask everyone: what have you all been doing while your balances mounting on Care Credit with late fees? Especially those of you who never started treatment at all, are you paying off the debt or holding out for a full refund?

Dear Kim,

You sound like a reasonable person, but I don't fully understand where the "you will get a full refund if you haven't begun treatments" part comes from. That is the case with me, but the local office is still demanding payment. The manager of the clinic actually told me what you said, that I could cancel the treatment before beginning it. Half a day later when I did decide to cancel, she told me that she cancelled the treatment, including the 10% cancellation fee. A month and a half later, when I got a debt collection call from Care Credit, the manager said that the "request" had been denied. So meanwhile, as I wait for someone in customer service to call back, the late fees on the Care Credit account are mounting. It seems to me that if this manager misrepresented American Laser's policies and had me sign paperwork based on false information, the burden of responsibility falls on her, not me.

I used to work for American Laser, but it is like you said the sleaziest company I have ever come in contact with. Every month they would threaten you to make at least $5000.00 in sales or you would be terminated. They made us sign a sheet stating that we had to sell that much or we could be terminated. They also made us "make up" sales to present to clients while they were in the treatment room. Any sales amount would be fine as long as we got something. It was all about the money and not about the safety and the results of the client. They also threatened that I couldn't have my surgery performed that I needed because I was still in the 90 day window of employment. I am now pregnant, and my assistant manager told me that I couldn't have the time off for my prenatal appointments which is illegal. Both the assistant manager, and the manager wanted me to perform a treatment on a person that was too tan, and when I refused to do the service, they became extremely angry because now the client could get her money back because she hadn't had her first treatment. After that incident they threatened my employment as well. The clinics are under pressure to reach $60,000.00 a month and if they don't make their quota they get axed. It's at the point now where there is so much bad circulation going around about the company that their sales are dropping, at least at the clinic I worked at. The whole entire time I was there I felt like I was belittled and harassed, and that they didn't care about me in any way shape or form. I was just another number to them, a disposable employee.

I haven't received any treatments yet and changed my mind for several legitimate reasons. I was reading the above email from an employee and it says if you haven't received any treatments, you will receive a refund. I just called the office I signed up with and the clinic manager told me that American Laser Centers has a "no refund policy." So you have one employee saying I will get a refund and another employee saying there is a "no refund policy." Which is it? That in itself tells me the employees are not on the same page as far as the companies policies. That alone doesn't look good for any company. I have not had any treatments, therefore I can't speak to whether the treatments work or not, but I can speak to the fact that there is major confusion among the employees regarding the companies policy on refunds. Also, I was never informed about a "no refund policy" before signing up. I think that is unethical business practices.

Actually i am not from the corporate office I am from one of the offices in New York City. And i don't think its fair that people are making up lies because they want their money back or because they want people to back them up in their stupid lawsuit. If it is justified then by all means complain, but when you are just a bitter person with too much time on your hands, that all you do is sit on a computer all day and badmouth people that only tried to help you get rid of your hair, then im gonna say something. You went for the consultation because it is something you wanted, and unless they held a gun to your head and told you that you had to sign up, then you are the only one to blame. Go try other hair removal places and then come back and tell me how they are different. It is roughly the same place everywhere you go, but different places have different ways of selling. We do not guarantee 100% hair removal by 6th tx., and maybe that is why the above former employee is now a former employee, because she did not know what the hell she was talking about. How would you like it if American Laser Center turns around and files a slander suit against all you people. You all need to calm down, if you are not happy with the clinic that you are going to, switch to a different clinic.

Seems like the last post if from corporate management. There have been nothing but negative posts on this site, /link removed/ and here http://www.medicalspamd.com/the-blog/2007/3/16/american-laser-clinics-part-1-armed-guards-threats.html

Get together and file that suit!

For those of you who have not had a treatment yet, how can you say that it doesn't work? And if you paid your money and you haven't received a treatment yet, i know for certain that American laser center will do everything they can to get you an appt., and i know this because i work for them. As for the refund policy, you will receive a refund if you have not had any treatments yet, or if you see less than 20% reduction by your 6th treatment. As for lying to patients and putting them in more debt, we do not force you to sign up for care credit, you can not force anyone to do anything they don't want to do. As for the technicians not being trained, that is a lie, and if anyone says otherwise then they are not telling the truth, you have to be at least a licensed esthetician, then go through training with the registered nurses, take an exam, and get retrained on the lasers every 6 months. And for the former employees, i think it is pathetic that you have resorted to bad mouthing a company that was nothing but good to you, and the reason you are a former employee is probably because you burned someone. American laser will terminate an employee who burns a patient, especially if it was the patient's fault. I think most of the people that want to join this lawsuit, are angry people that are not seeing the results that they want to see, so they are being vindictive. American laser Center can guarantee the hair loss as long as you stick to your schedule, and do not miss the scheduled appts made for you. You can not expect to have great results if you take 4 months off because u want to go to the beach in the summer. It's not the company, it's you. I have worked in customer service for over 10years now, and let me just say that American Laser Center has the best customer service out there. I am not management, i do not work for the corporate office, i am just an employee setting the facts straight, as for just wanting your money, we actually care and really want to help the people that have serious issues. We do not force anyone to do anything, and if you are claiming that you were forced, then you are a very weak individual, and i feel sorry for you. The fact that you have to tell lies just because you are miserable in your life is sad. I just want the truth out there especially for new clients, we treat over hundreds of thousands of clients a year, and never see any real issues. The people that want refunds are the ones who sign up and then go home and think it over and decide that they want to spend their money on something else, and that is fine, but don't bad mouth a company because you are an indecisive individual. For those of you who just signed up, go ahead with the treatments you will be so happy you did, and if you see less than 30% reduction you will get your money back. Oh and for being able to treat white, gray hair, that is not true, we never guarantee hair removal for gray or white hair, and i tell all my patients who ask me if the laser will work on those hair colors that. As for red hair, well i am a red head, and it has worked wonderful on me.

I have a very similar situation to all of you. I won the "3rd place - $300 discount" back in June of 2005. When I went for my consultation, I was upsold into a big package - nearly $3,700 after discounts, etc. Also, Susan Pineiro, the Office Manager, did a credit check and found that she could offer me 0% financing with CareCredit... which, after having me fill out the paperwork, they took possession of the funds over a week before ever planning to start treatments. When I arrived for my first treatment, I was told by the technician on duty that my skin tone was not suitable for treating--- and then escorted out. I asked to cancel the contract - as they were defaulting on their end by not providing services and then they bring up their NO REFUND policy. I tried to get GE to cancel my account and they upheld ALC's claim that I didn't show for my appointment and therefore, they were entitled to the monies. I contacted BBB in Orlando - ALC sent them a letter telling them I had shown up in a tanned condition not suitable for treatment! Even after the conflicting stories, I find that I am in litigation over the $3,700 (plus finance charges) for something I never received!

I will be happy to sign on with the class action suit in hopes of getting some justice. I have received information from the Florida State Attorney's office that they are investigating this company as well. I would love to get my credit cleared up and make this debt for nothing go away!

I'm glad theres some one taking action against American Laser centers fraudulent activity, they should be thrown behind bars soon... I want to join this class action lawsuit let me know what I should do and who to contact.

I purchased multiple packages for $6000 as they attracted me with big never heard deal, later thought it may not work for me and not sure of what condition my skin might get to after all treatments and if it would work on my light brown skin, so went back the next day (within 24 hrs) and asked them to cancel and refund my money as known to all they said the same of not having a policy but they can refund the AFFIRM package amount of $1000 since this was a pre-sales treatment which came to I know when I asked for refund. I purchased it as they said they can get me treated in another center 20miles away from where I live SanMateo,CA but that center also doesn't seem to have this treatment. I haven't got a refund since 2months of having been purchased these packages.

As I dint wanted to loose my hard earned money I started getting treated on other packages I've gone through 1 treatment so far after reading all the complaints I doubt to be the lucky one to get these 6 treatment work exceptionally just for me.

Advise smb!

Why don't you guys call problem solvers or ruts to the rescue in michigan? Get it out on the news! Thats your best way, along with a class action law suit!

I have a similar complaint. I have paid for the service and then changed my mind and now I am being told that I am unable to get a refund. I have contacted the Better Business Bureau in Michigan, the Michigan Department of Consumer Complaints, and the Federal Trade Commission (FTC) Bureau of Consumer Protection . After you address your concerns with the company and the corporate office, please contact these agencies as well. The FTC will launch an extensive investigation against this company if enough people complain. Also, the Fair Credit Billing act states that if you want to dispute the charges you must:

Notify the creditor in writing within 60 days after the bill was mailed. Be sure to include:

Your name and address.

A statement that you believe the bill contains an error and an explanation of why you believe there is an error.

The suspected amount of the error.

If you have recently contracted to do services with ALC (less than 60 days) and are having problems please send a certified letter to dispute the charges. They are LEGALLY required to respond to your complaint. If you are dealing with GEbank/Care Credit "The law provides that you may withhold payment of any balance due on defective merchandise or services purchased with a credit card, provided you have made a good faith effort to return the goods or resolve the problem with the merchant from whom you made the purchase.

If the store that honored the credit card was not also the issuer of the card, two limitations apply to this right:

The original amount of the purchase must have exceeded $50; and the sale must have taken place in your state or within 100 miles of your current address. "

Please contact GE and let them know you are disputing the charge with ALC. Also, Until your letter is answered, the creditor (GE/Care Credit) may not take any collection action on the disputed amount, or restrict your account because of the dispute.

If we all complain to the right people (FTC, State complaint department, BBB, maybe even your local media), we will either get this company shut down or get them to act ethically towards the people they are supposed to be helping. In any event, it is important to let other people know what is going on so they will not be taken advantage of and to get a fair and equitable resolution for ourselves.

I have olive skin tone and little light brown hairs that cause bumps (aka keratosis pilaris) all over my buttocks, back of upper legs and upper arms. ALC recently burned me on my lower arm, second degree burns, lines that look like I had burned my lower left arm on a BBQ grill. I contacted the clinic and they took a few pics with a very cheap digital camera that didn't show the detail of the burn and gave me a small tube of Aquaphor. I'm like that’s it, no freaking band aids? Neosporin? Gauze? You know the common stuff you would need to properly care for a burn... the manager told me to stop by Walgreen to get the extra stuff... can't get more ghetto than that can you?

Anyways here’s my agenda: already paid, want to get rid of all the hair that causes the bumps and I am most susceptible to get burned based on my naturally olive skin and light hairs on my body. So I gave up and have decided to just pray for an experienced nurse to do my hair removal.

All you law people on this site does anyone know what laser machine ALC uses for hair removal? I think they have created their own and that makes it pretty hard for me to do my research on the laser machine their using.

Thanks for allowing me to tell you my story. I'm angry with ALC but in the long run I want to have much nicer skin on my problem areas.

Well let me start by saying that ALC is a SAD joke. Hopefully everyone believes in KARMA. They will get what they got coming. I'm waiting for the day that they will get their headlines... unfortunately not the ones they want. The headlines will read: ALC is bankrupt because of scams and RICH MORGAN is behind bars. Awwww one day they are going to take away his private jet, his 3 houses, and his 24 cars. He should of stuck it out with Tony Z at the strip club they used to work at. There has never... I repeat NEVER been a single patient who has had their hair gone in 6 treatments at ALC. Not even 25% of their hair gone... don't let them lie to you. Don't believe me? Next time you are waiting in the lobby for treatment ask the client next to you how satisfied they are with the company. There is never NEVER been a doctor on hand at the ALC clinics of the ones I know of. If you are a poor responder you will have to wait for God knows how long to get a response back from the medical staff (where the poor responder reports go). Don't give up on getting your money back, fight for it! TRUST ME! Threaten them with going to court or the news. They will give you free treatments even after your 2 year guarantee ends if they have to, TRUST ME! If you are a skin type IV or V or VI which is when you have some color to your skin then chances are your hair might LOOK like it's going away but it WILL come back. Dr. Kathleen Gilmore was explaining this at a seminar until Rich Morgan shut her up. If you get burned make sure you report it not only to the clinic, but also to the news. ALC is a scam... all they want is your money! For those of you out there that are using Care Credit, according to a new policy with Care Credit. If you receive even 1 treatment care credit will not give you a refund. That is why when you sign up and get services through Care Credit ALC will try to squeeze you in an appointment right away so that you don't have a chance to back out. You might still get a refund through ALC but that is after 6 treatments and a 2 year guarantee (which equals to approx 3 years) and then you still will have to fight for it. FOTO FACIALS (DONE ON THE AURORA AKA AMERILIGHT) AND CELLULITE REDUCTION TREATMENTS (DONE WITH VELA AKA AMERISMOOTH) DO NOT WORK! I HAVE BEEN AROUND LONG ENOUGH. NOT1 SINGLE HAPPY CUSTOMER WITH RESULTS: ( When you are going in for a consultation.. they will tell you how they are having this fabulous sale and that you are getting the best deal right now. ###! The prices are so high because they want to take as much money from a patient as possible, then when you tell them the price is too high they will tell you how they are going to give you a "Coupon" or "Gift Certificate" to give you a better deal. Bottom line they are able to take up to 70% off the price and throw in complimentary treatments of other services like micro-dermabrations. REMEMBER: THEY GET A BONUS CHECK EVERY MONTH AND GETTING ALL YOUR MONEY GIVES THEM A BIGGER BONUS. Every clinic has to reach a goal every month. They will give you the best deal at the end of the month because they have to meet that goal. The clinic must meet a quota of 60 ,000 to 80,000 every month. The clinics have very young girls as young as 19 working. Unfortunately when it comes time for you getting treatment and you are about to get your get upper lip zapped... did they really sterilize the laser after it was just on a guys genitals? THAT''S ALL FOLKS IM OUT!

P.S. HEY EVERYONE GO SEE JAIME (ABOVE) LET HER PUT IT IN WRITING THAT SHE WILL GUARANTEE YOUR HAIR FREE FOREVER!... THAT'S THE KEY WORD FOREVER FOLKS! IT WON'T EVER HAPPEN! SHE' S NOT COMPLAINING BECAUSE #1 SHE DIDN'T PAY FOR IT, THE EMPLOYEES GET TREATMENTS FOR FREE! AND #2 SHE DOESN'T HAVE TO TAKE TIME OFF OF WORK ALL THE TIME FOR APPOINTMENTS SHE'S ALREADY THERE.

BEST OF LUCK ON THE ALEXIS CLASS ACTION LAW SUIT!

OK Ladies, calm down... believe it or not you are with the best Laser hair removal place out there. You have one/tenth of a percent of having an adverse reaction with us and if you did then you weren't telling the technician something... if your tan or something else. Second, when you sign up for for services, the paper you sign Clearly states that there is a 10% cancellation fee if no services rendered, so if you got a treatment and you just decide you don't want to keep your commitment you CAN switch to another service that they offer but it's not likely to get a refund... everything your signing is clearly disclosed. As far as treating blonde, grey, red hair and darker skin types, I for one have red hair and I now have no hair on the areas treated. Those are a 12 treatment series and then a 2 year guarantee. They are higher priced but it is worth it if you stick it out, everyone responds differently and I can tell you that if your having slower results they won't just say oh, sorry we're not going to treat you anymore, too bad... they will treat you until it's gone regardless. Sounds to me like you guys here 1 or 2 things about someone not getting a refund or taking a little longer than what they thought it would and freak out when really the problem is you spent too much and have buyers remorse and are looking to blame anyone but yourself for a contract you signed. Take a look around at other places, I'm sorry but you couldn't pay me to get treatment elsewhere. I had treatment done over 3 years ago and it's been fine, ya it took longer than I wanted it to, but it's gone and really of course it will always take longer than we want it to because we want everything done instantly. Stick it out, you'll be just fine.

I have disputed the charges from American Laser Center and GE Money but was denied. I received my first treatments in CA for Hair Removal and Skin Tightening and called immediately to cancel further treatments. I was getting the run around from ALC and finally diputed the charges through GE Money. They also denied my dispute for services not rendered. ALC submitted a fraudulent intranet receipt to GE Money stating the "No Refund" policy which was different from my receipt stating "Cancellation will result in a 10% cancellation fee." This is fraud!

I tried reaching Kevin Pieruch but was forwarded to someone else. I'm waiting to hear back.

Wow yea i never got treatments and its taking forever to get anyone to help me... i hope this suit goes well and we get our money back.

My husband and I have the same issue with no results from the treatments and we have been given the run-around when trying to contact them in regards to a refund. Please email us at kanefamily5284@hotmail.com

We will be more than happy to join in filing a class action suit to get the money back that is owed to us.

Sounds like some of you have not had great experiences... which sucks. For anyone reading, I have been going to this place for several months, received 3 treatments, 1/2 of my hair is gone, and it's been pretty pleasant. I think it's on the pricey side, but I'm definitely seeing results. I think most laser hair removal places are pretty shady to be honest... they're not regulated by anyone.

I'm out here in Houston and all is true out here as well. I attend the office in Sugarland, Texas. The turnover of employees and management is ridiculous. Let alone the service. This is such a scam with a NO RESULTS GUARANTEE. If there is going to be a class action lawsuit I would definitely want to sign up.

This is the worst company ever! I've been going here for a year and a half & i have seen minimal reduction. I've been calling for months to submit a complaint but no one will call me back. The customer service is horrible. I spent 2700 of money that i do not have... DO NOT GO THERE! PLEASE.

OMG! I just signed up with this company today! How do I get out of it?

Well, Care Credit got my money back. Luckily, I never received treatments and I had a signed piece of paper stating what I have written a few paragraphs above. It is ashame I had to wait and worry so long and wonder if I was going to loss that big chunk of money. I started working for a med spa after ALC. go figure. The company I work for does not have to refund money at all, but you know what? The company would because they are fair, honest, and they value each customer. ALC values money, period. I will let everyone know this. They are also over priced. And, a doctor should be present when a laser is in use. As for the hair removal we let our customers know there is no permanent hair removal, only hair reduction. Dark, black hair gets the best results. I agree with the above.

The biggest fraud with laser hair removal companies (American Laser Centers more than most) is their claim that lasers get rid of blond, red, white, and grey hairs, when anyone with a basic knowledge of lasers knows this is a lie. At this point in time no laser in the world gets rid of blond, red, white or grey hairs, so please do not waste your money! I work for American Laser Centers and am very disturbed that DAILY I treat patients that have been lied to (for over a year in cases) that their red, blond, white or grey hair would be going away, and I am expected to also lie to them and tell them our new Amerilase machine will get rid of their hair (knowing full well it won't). But company policy states the client must try at least five treatments with the Amerilase, before a refund will be considered.

I have had four treatments on my arms and back.

It doesn't seem to do very much at all.

The employees don't seem to know very much at all.

Its starting to seem like a big scam to me right now, so I'll be starting to join this lawsuit ASAP as well.

I signed up back in April 2007, had not received any treatments whatsoever, i called to cancel the day after... After many calls, nothing has been done... I have followed the instructions above but i did not get to speak to a Jeanette, instead, i was forwarded to a voice-mailbox and left the message anyway... If anyone can provide more information to me, feel free to email me @ dciccare@gmail.com... Obviously i will join in on the lawsuit if i have to...

I have been trying for almost 3 month for a refund from American Laser center, I have contact GE money also because I could not make my appointment and after the treatment I was giving over the phone from their manager Tyler Charles I decided not to reschedule and was told I would get a refund. I have made sever complaint to GE money in writing and the investigation is still going on. The manager is very unprofessional and I will join the class action suit, I think everyone should join.